Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Answered
Peter 4 years ago • updated by Jona (Lead Developer) 4 years ago 3
There is a grayed out button, near the favorites button. It seems to be a (+) button. What is it good for, how would it look like of not greyed.


Answer
Jona (Lead Developer) 4 years ago

There are various places were we have the favorite button. Please let us know at what page you are talking about. It is a bit hard to know which particular button you are talking about. Thanks! :)

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Under review
Dof Yrotcaf 4 years ago • updated by Jona (Lead Developer) 4 years ago 0

Hi, whenever a notification kicks in (plays an alert sound) during the playing of a stream, XiiaLive Pro notifies me that the media server died, it plays then the notification alert, and then it reconnects to the stream again. Can you manage to just lower the sound for the amount of time the notification alert plays its sound, and then again play the stream further, without disconnecting from the stream and killing the media server?

Answer
Jona (Lead Developer) 4 years ago
The media service crash is the entire playback service running on the background. When that crashes it is likely something horrible happening internally. I would recommend doing a bug report right after this issue happens by going into XiiaLive->Settings and at the bottom hit "Bug Report". This will prepare an email with details about the app.

Besides that you can change the sound fxs or even disable them by going to XiiaLive->Settings->Sound. Then change the Volume and Recover volume under Notifcations.

We are currently finishing up our latest stream engine which is very smart and optimized for various scenarios. Should be by far our most solid work.
0
Answered
mark palmos 6 years ago • updated by Jona (Lead Developer) 6 years ago 0
Hi,
I have just bought tunein radio because I got tired of waiting 9 months for promised album/fan art with no apparent progress.
Pity...
Mark
Answer
Jona (Lead Developer) 6 years ago
We are currently working on XiiaLive 3.0.0v that we hope comes out ASAP.  It doesn't contain album art yet but does contain a lot of awesome features TuneIn does not have.  Those features will be released soon.
0
Answered
Tomek Kor 4 years ago • updated by Terina Chamberlain 11 months ago 2
Hi,
First off all - many thanks - you did really good work. Only small problem with starting your App with Voice Commands (in Samsung Galaxy eg SIII MINI - S-Voice feature using Goggle voice recognition). I can say eg.: START Radio, Stop RADIO but how to speak up name of your App that phone could recognize that? Is it possible to rename the App (maybe somewere in the system) in such way that I could start it using voice command? (very usefull when I use headphones). Thanks in advance.
Answer
Jona (Lead Developer) 4 years ago
Thanks for your feedback. This is a very interesting request. We do realize the name pronunciation is difficult. At the moment there isn't much we can do. We will keep your feedback in mind to see if we can come up with something that may resolve this problem.
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Answered
Jan Oosterhuis 7 years ago • updated by Jona (Lead Developer) 5 years ago 5
I am experience more connection drops since I upgraded to Pro, while listening to the same stations. Could the buffer size be of any influence ?
Answer
Jona (Lead Developer) 5 years ago
Are you on the Sprint or Verizon Network? If you are it might be related to the following:
http://xiialive.userecho.com/feedback/5676-connection-drops-when-a-text-message-is-received-or-sent/
0
Answered
John Frazer 5 years ago • updated by Jona (Lead Developer) 4 years ago 0
I have the purcahsed XiiaLive 2.2.4 version installed on my Sony Ericsson X10i 2.3.3 and it's been working solid since day dot.

From here in anybody reading this, I am referrering to the beta version which has no reflection on the released version which works fine for me.

Using the beta version 3.0.0.02 with the original still installed, but not active I had a forced close on the beta version.
That's no biggie as it happened once and has not done so again (sort of).
I have had the phone 'hang' and needed to power off and on again to get the appication going again. That's happened a couple of times.

I noted the same folder/file is used to backup station lists and was easliy able to restore my station list to the Beta version.

I was able to set an alarm from the existing favorites and continued tooling around with the rest of the options and settings.
Stopping and starting streams and changing settings I had another hang on the phone.

So decided to remove my existing XiiaLive 2.2.4 version and the Beta version and then just reinstall the Beta version.
Thinking this may remove any conflicts the two apps may have. if any at all.

I now noted I still had an alarm set with no XiiaLive install. I couldn't find any access point to remove the alarm.
 
Reinstalled Beta and the alarm didn't re-appear in the Beta application but still indicated being set in the notification bar on the Android screen.

Cleared XiiaLive Beta application data and cache, uninstalled the Beta version again and restarted my phone.

OK the alarm icon is removed and the alarm is not seen in the default 'clock' settings.

Re-install the Beta application, but now I can't set an alarm, it just gives an error "Alarm failed to be scheduled!"
The default Android clock alarm still works fine.

Sorry, I don't have a blow by blow breakdown of what I did, it was more like Wooowww new..woooww shiney.. I'll bash it with my fingers and see what it does... and that's what happened.

So, any thought's on how one would restore the alarm functionality in the current Beta version on a non-rooted phone?
Answer
Jona (Lead Developer) 4 years ago

Thanks for the long and informative feedback. Yes, it has been a while since this was posted however we did work on this particular issue. The current official release should have the alarm issues resolved. We had to re-write them completely cause they were giving too many issues. Again thanks for your feedback and sorry for replying such an old post... :/

0
Glenn Dessario 2 years ago • updated by Rodrigo (Developer) 2 years ago 1
Hi guys; love the app but cannot stream m3u over 3G keeps hitting max retries.

phone 4s: iOS 9.0.2 latest xiaa....





0
David Doerrier 2 years ago • updated by Rodrigo (Developer) 2 years ago 1
Are you able to change the title of my station on your app? Classic Long Island Radio - change to - WCLI Hits 1970-76. Thanks.
Answer
WuddleBunny 2 years ago

Hi


Xiialive is using SHOUTcast for radio stations. Contact http://www.shoutcast.com/ if you want to change the title of your radio station


Regards,

0
Answered
Lange Tenen 4 years ago • updated by Jona (Lead Developer) 4 years ago 0
How to play xiialive radio on a desktop, btw i am on a mac. I am hooked to xiaalive on my Android devices so please help me:) I guess i could try to run it in an emulator but it shouldn't be the hard..
Answer
Jona (Lead Developer) 4 years ago
Hey, thanks for your feedback. At the moment we have no app for macs. However, we might in the future. At the moment you can use bluestack. This should be the best option. With their app you can find our app! :)
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Completed
Perry Murray 5 years ago • updated by Jona (Lead Developer) 5 years ago 0

Hello, i was wondering if there was a way of avoiding commercials? too many adds 

Answer
Jona (Lead Developer) 5 years ago

There two things that you should know.


1. We have XiiaLive free version which is ad supported. Those ads are only visual ads. XiiaLive Pro removed those visual ads and provides other features.


2. Some stations are ad supported. That means they place audio ads.  We have no control over those ads.


Let me know if you have more questions.