Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
Answered
Jona (Lead Developer) 5 years ago • updated 5 years ago 20
New update for the beta! Mainly crash fixes. No real graphics changes for this update.

Resolved:
- BT auto connect options
- Max retries reached error when starting a stream for the first time.
- Search input soft keyboard double tap to open bug fixed.
- Fixed alarm crash issue.
- EQ init crash seen on a few device types. [Internal issue no EQ yet]
- Share on Twitter crash fix.
- Added facebook share option.
- Fixed home page divider lines not visible on some Android 4.x devices.
- Fixed various reported crash issues.
Answered
Jona (Lead Developer) 7 years ago • updated 5 years ago 0
A lot of users have asked many questions in regards to the stations shown by XiiaLive.  The following are the most asked questions.

1. Do you have station X on your radio directory?
2. Can you add station X to the radio directory?

3. Can you modify station X?
4. How can I add/broadcast my own radio station to the radio directory.
5. Why is station X no longer searchable?

Answer
Jona (Lead Developer) 5 years ago
Something very important to understand is that we use the SHOUTcast online radio directory services. We can't add, remove or modify the content of the directory.

Answers:
1. You can check if station X is on the directory by going to shoutcast.com and doing a search there. If you can find it than you should be able find it under XiiaLive.

2. No, Please see answer 1.

3. We can't modify stations.

4. You can easily add your own radio station to the SHOUTcast directory using the following tools. http://www.shoutcast.com/broadcast-tools

5. Some particular stations go offline do to a few typical reasons. One, they are pirated station and sometimes are taken down but they usually return after few hours or days. Two, they are simple down for maintanance and might come back up soon. Most the time you can count on the station returning.
-2
Under review
fidesexferrofactaest 6 years ago • updated by Jona (Lead Developer) 6 years ago 0
"Total network received: 9.71MB"
How can I delete this?
Answer
Jona (Lead Developer) 6 years ago
We don't store the streamed content. The total network received is how much data you have read from an outside network, the internet.  So, you don't have to worry about XiiaLive storing streamed content on your phone.
-4
Answered
Olivia von Radiossc 5 years ago • updated by Jona (Lead Developer) 5 years ago 1
Hello dear XiiaLive team, I have a question. I am from Germany and I will our radio make in a list here in XiiaLive. Can u help me please? Our radio is very good. See please here: www.radio-ssc.de  I`m listen it every day over XiiaLive. Thank u. Olivia 
Answer
Jona (Lead Developer) 5 years ago
Please take a look at the following post. Thanks!