Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Answered

how to add widget to screen?

pit4 7 years ago • updated by Jona (Lead Developer) 5 years ago 4
some days ago my xiialive widget crashed. after removing it it want to add it again but it is not in the list

any ideas?
Answer
Jona (Lead Developer) 5 years ago
Hello, most likely you have moved the application to the SD card. Once you do that the widget will not be visible. This is not a bug but a design flaw in Android OS.
0
Under review

ASX BBC Radio stopped working with "Unexpected error"

nicojx 6 years ago • updated by Jona (Lead Developer) 6 years ago 0
Hi,

I've been using XiiaPlayer Lite for some time to listen to BBC Radio 4 on the URL http://www.bbc.co.uk/radio4/wm_asx/aod/radio4.asx.

Since about three weeks I can't get the stream to work. Any attempt to play results in immediate and repeated "Unexpected error". Any idea what to do?
Answer
Jona (Lead Developer) 6 years ago
The stream might have been down.  I just tested and it is working properly.  Please try again and if you are having issue.  If you still have an issue, please reproduce the issue and collect the logs. The logs can help us see what is going on.

To collect the logs is fairly easy:
0
Under review

Notification bar

Purecut 3 years ago • updated by Ralph (Support) 2 years ago 1
Under Lollipop 5.02 and Sony Xperia Z Compact the player button under the notification bar is toooo big. Please make them smaller
0
Under review

Track Update Stopped

Christopher Faulkner 3 years ago • updated by Ralph (Support) 2 years ago 1
  1. Sony Xperia Z2
  2. Android 5.0.2
  3. For some reason XiiaLive has stopped giving me track updates in the past week or so. I find this useful because it allows me to pause the player and skip between tracks on the radio using the blue marks on the streaming schedule. At the moment, none of those are showing for either of the main stations -Team Rock Radio and Planet Rock UK - I use having done so previously.
  4. To be able to see the blue lines that mark tracks beginning.
  5. It simply doesn't happy at the moment.
I don't know whether this is a bug or a problem with the stations. Any help would be excellent.
0
Planned

Empty notifications

Sean Gallagher 5 years ago • updated by Jona (Lead Developer) 5 years ago 3

The song title no longer appears in the device notification area. The app icon shows but there is no song title. Asus transformer infinity, android version 4.1.1

Answer
Jona (Lead Developer) 5 years ago

03/11/13

Thanks for the screenshots! I'm able to understand exactly where you see the issue. I was able to reproduce the issue on a tablet. I'm able to see the track information if I expand the notifications but that notification popup is empty. Its really odd issue but I'll look into it and hopefully I have fixed for next update! Thanks again for your help!


03/08/13

What version of XiiaLive are you using? Please make sure to have the latest v3.0.1.2. Also, if with the latest you still have issues can you provide a screenshot of what you see?

0
Under review

Media Buttons Duplicating Request

TheBigMammoo 7 years ago • updated by Jona (Lead Developer) 7 years ago 0
I have my Mytouch 4G running bluetooth audio to my Sony XAV-70BT with media buttons enabled. it normally should skip one station down my favorites list. When I hit next, it skips 2 stations instead of 1. Any idea what's causing the duplication?
Answer
Jona (Lead Developer) 7 years ago
Hi! Can you reproduce the issue and right away capture the logs of your phone?

To capture logs:
- Download "Log Collector" from the Android Market.
- Once you reproduce the issue open the Log Collector app
- The app will prepare an email. Send it to us at support@xiialive.com. Please place a title to the email so that we know it came from you...

Thanks!
0
Fixed

Failure to play WMA streams over wi-fi

Vincent Lo 3 years ago • updated by Jona (Lead Developer) 2 years ago 1
Windows Media streams fail to connect when on wi-fi.
"Fail to connect".
However, works fine on 3G.
Example stream: http://wmlive.bbc.co.uk/wms/nations/scotland
Answer
Jona (Lead Developer) 2 years ago

This issue should be resolved latest release of XiiaLive.

0
Under review

Custom equalizer chops music very annoying but the presets work ok

lezdraven@gmail.com 5 years ago • updated by Jona (Lead Developer) 5 years ago 0
The custom eq doesn't function properly music gets choppy. The other presets work OK
Answer
Jona (Lead Developer) 5 years ago

Could questions for you:

1. What device do you have and what version of Android is it running?

2. Can you try playing an AAC and MPEG format station? Which one is having the choppy issue?


By the way next update a few things are changing internally for the EQ.

0
Under review

Pro version 3.2.1 drobouts/buffering

TurningColorz 3 years ago • updated by Ralph (Support) 2 years ago 1
Pro version 3.2.1 on LG l41c. android 4.4.2. Getting constant dropouts with pro, and buffering settings don't seem to change anything. Also getting error e-215 upun connection.
0
Fixed

2.1.8 breaks ability to connect to subscription radio stations using username and password

GPSRider 7 years ago • updated by Jona (Lead Developer) 7 years ago 2
2.1.8 breaks the ability to connect to ASFRadio.com using this URL:

http://www.asfradio.com/device.asp?u=username&p=password&s=east

This method above worked in 2.1.7.

This alternative method did not work before 2.1.8, but is also available.

http://username:password@www.asfradio.com/launch/east.asp
Answer
Jona (Lead Developer) 7 years ago

Ok, good and bads news...


The bad news, our logic to determine format types kinda failed on this link... 

The good news, we are fixing it and I have a temp fix for you.  Add ".mpeg" at the end of your link when you add it to your favorites.  That should do it...

Update 05/20/11:

- v2.1.9 is out and resolved this issue! :)