Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Answered
deonharrison 6 years ago • updated by Tim M 6 years ago 0
Headset
Answer
Tim M 6 years ago

If you haven't already, first pair your device with your phone. You can do this by going to your phones settings and then pressing on "wireless & networks".

Once your device is paired up with your phone, you can use it with Xiialive.

First go to >settings >advaced users >bluetooth optioins. 

If your device was successfully connected to your phone it will show up there.

You can then press it for more options. 

0
Answered
Martin Di Benedetto 6 years ago • updated by Tim M 6 years ago 0

Where are the file backup in SD Card? I can´t find it, I made my list of favorites and backup it, but I want copy the list to my PC for security...


Thanks

Answer
Tim M 6 years ago

The file can be found on the root of your sd card. It's called "dliveBk.dat"

You can also long press on a favorite or tagged song and share it(send it to your email). 

0
Under review
deaddmail 5 years ago • updated by Jona (Lead Developer) 5 years ago 2

I have manually entered stations.  And have done the backup procedure.

I have then restored from the back and had the stations disappear from the favorites.  I have taken the backup.dat and opened in a NOTEPAD to see the stations but the dont show in the app under favorites

Answer
Jona (Lead Developer) 5 years ago

So you are having issues restoring your previous backup? You won't be able to see anything when opening the .dat file on notepad. It's a database type file.  Could you email me the backup so that I can take a look to try to figure out what is going on?  Send it here: jona@visualblasters.com

Answered
Jona (Lead Developer) 4 years ago • updated 4 years ago 0

New:

- Station shortcut setting to avoid opening the app.

- New auto connect to FREE WiFi/Hotspot. Powered by Boingo!


Updates:

- Modified player volume sensitivity.

- Improved accessibility support for blind people.

- Improved compatibility with older Android devices.

- Player more options popup height too small for higher density devices.

- Beta local file playback.

- Lockscreen control PREV/NEXT comply with player ctrl settings.

- Minor changes to SCAN stations feature.

- Updated Facebook SDK to latest version.

- Added support for latest Twitter APIs.


Fixes:

- Playback restarts when seeking on Nexus4 and Samsung Galaxy Nexus.

- Fixed few crash issues.

- Station editor does not save changes when adding a new station via Add URL wizard.

0
Not a bug
Charlie Su 4 years ago • updated by Jona (Lead Developer) 4 years ago 3

When my device is connected to the Internet through Bluetooth tether, It won't connect to any stream as if there's no Internet connection. Other apps, such as browser, youtube, play store, etc. works normally.


I have a nexus 7 with CM10.1 4.2.2


Thanks for your continuous support and excellent work on this app!

Answer
Jona (Lead Developer) 4 years ago

Hey thanks for the feedback! Are you using the FFmpeg stream engine? If you are can you test with the Android stream engine? If you aren't using FFmpeg stream engine could you try streaming AAC and MPEG content so see if any of those formats are played correctly?


Also, are you able to search for stations while using BT tether?

0
Under review
phreich 3 years ago • updated 3 years ago 2
New Xiialive Pro user on Galaxy S4 (sprint), having a problem causing partial freezing of phone.

Here is the environment and the symptoms:
1. The phone is running on battery power, is running the latest android update for the phone (sprint CDMA version, currently 4.4.2), is a 16gb version.
2.  While playing a station, and turning off the screen, after a while, the screen will no longer come on when the lock/unlock button is pressed.  The stream continues to play, and the volume control works, the "home" button seems to be recognized, and the "back" and "menu" button light up and may be recognized, but the screen will stay off -- no matter what.  The only option when this occurs is to press and hold the lock/unlock button long enough to power down the phone, and then reboot the phone.  The screen just won't come back on unless I reboot the phone.

The odd thing is that the screen will come on for the first few minutes after it is turned off, but later, somehow freezes in the "off" mode.

This only happens when I am using Xiialive Pro -- not in any other app, so I don't think it's a phone issue.  I do have "media control" turned on, and "lock screen controls" turned on.  I also set the stream engine to "android" in the hope that it will reduce power usage (your help screen says it will).

Are there any logs or other files you would like me to send?

Do you have any suggestions?
0
Under review
ans ris (ansris) 2 years ago • updated by Rodrigo (Developer) 1 year ago 1

Hi, i tried on my phone xiialive when i hade jellybean firmware and the metadata were not transmitted over bluetooth, then i update firmware to kitkat and it works! for some reasone i had to get back jellybean and it effectively not works... same version of xiialive app... why ?

0
Under review
Baseer Balazadeh 4 years ago • updated by Jona (Lead Developer) 4 years ago 0
I'm on version 3.0.2. Samsung note 2.

I'VE notice bluetooth streaming suddenly stops. I'll have to force close the app before bt streaming works again. While this is happening I've tested winamp and Pandora just to make sure its not the phone. They work fine.
Answer
Jona (Lead Developer) 4 years ago

Sudden stop you are saying that audio stops being routed to BT device and possibly you are hearing it on your phone? When this happens do you see the XiiaLive that is actively playing?

0
Rockcvn71 2 years ago • updated 2 years ago 0
Ok what I find happens when I adjust my equalizer on xiia app...I notice the current loud-Ness of the music is substantially lower if I move any of the Bass through treble bars up .I'm certain it hasn't always been like this.I've owned quite a few smart phones from epic to note 3.I noticed it on the Samsung note 2 .This is all while I'm using the player and say listening to groove salad station ect.I do have power amp installed and life vibes music fx on my note 3.
0
Under review
javahelpers 5 years ago • updated by Jona (Lead Developer) 5 years ago 0

it`s better if their are in option to execute some scripts info over android..since android it is linux platform

Answer
Jona (Lead Developer) 5 years ago

Could you explain a little more about the script? Are you saying allow the user to edit a share script? The more details the better! :)