Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Answered

Start XiiLive with Voice Commands

Tomek Kor 4 years ago • updated by Terina Chamberlain 1 year ago 2
Hi,
First off all - many thanks - you did really good work. Only small problem with starting your App with Voice Commands (in Samsung Galaxy eg SIII MINI - S-Voice feature using Goggle voice recognition). I can say eg.: START Radio, Stop RADIO but how to speak up name of your App that phone could recognize that? Is it possible to rename the App (maybe somewere in the system) in such way that I could start it using voice command? (very usefull when I use headphones). Thanks in advance.
Answer
Jona (Lead Developer) 4 years ago
Thanks for your feedback. This is a very interesting request. We do realize the name pronunciation is difficult. At the moment there isn't much we can do. We will keep your feedback in mind to see if we can come up with something that may resolve this problem.
0
Answered

connection drops connected to buffer size of Pro ?

Jan Oosterhuis 7 years ago • updated by Jona (Lead Developer) 5 years ago 5
I am experience more connection drops since I upgraded to Pro, while listening to the same stations. Could the buffer size be of any influence ?
Answer
Jona (Lead Developer) 5 years ago
Are you on the Sprint or Verizon Network? If you are it might be related to the following:
http://xiialive.userecho.com/feedback/5676-connection-drops-when-a-text-message-is-received-or-sent/
0
Answered

Beta Version Alarm stopped working.

John Frazer 6 years ago • updated by Jona (Lead Developer) 4 years ago 0
I have the purcahsed XiiaLive 2.2.4 version installed on my Sony Ericsson X10i 2.3.3 and it's been working solid since day dot.

From here in anybody reading this, I am referrering to the beta version which has no reflection on the released version which works fine for me.

Using the beta version 3.0.0.02 with the original still installed, but not active I had a forced close on the beta version.
That's no biggie as it happened once and has not done so again (sort of).
I have had the phone 'hang' and needed to power off and on again to get the appication going again. That's happened a couple of times.

I noted the same folder/file is used to backup station lists and was easliy able to restore my station list to the Beta version.

I was able to set an alarm from the existing favorites and continued tooling around with the rest of the options and settings.
Stopping and starting streams and changing settings I had another hang on the phone.

So decided to remove my existing XiiaLive 2.2.4 version and the Beta version and then just reinstall the Beta version.
Thinking this may remove any conflicts the two apps may have. if any at all.

I now noted I still had an alarm set with no XiiaLive install. I couldn't find any access point to remove the alarm.
 
Reinstalled Beta and the alarm didn't re-appear in the Beta application but still indicated being set in the notification bar on the Android screen.

Cleared XiiaLive Beta application data and cache, uninstalled the Beta version again and restarted my phone.

OK the alarm icon is removed and the alarm is not seen in the default 'clock' settings.

Re-install the Beta application, but now I can't set an alarm, it just gives an error "Alarm failed to be scheduled!"
The default Android clock alarm still works fine.

Sorry, I don't have a blow by blow breakdown of what I did, it was more like Wooowww new..woooww shiney.. I'll bash it with my fingers and see what it does... and that's what happened.

So, any thought's on how one would restore the alarm functionality in the current Beta version on a non-rooted phone?
Answer
Jona (Lead Developer) 4 years ago

Thanks for the long and informative feedback. Yes, it has been a while since this was posted however we did work on this particular issue. The current official release should have the alarm issues resolved. We had to re-write them completely cause they were giving too many issues. Again thanks for your feedback and sorry for replying such an old post... :/

0

Just purchased full app; cannot stream m3u server stream over 3G

Glenn Dessario 2 years ago • updated by Rodrigo (Developer) 2 years ago 1
Hi guys; love the app but cannot stream m3u over 3G keeps hitting max retries.

phone 4s: iOS 9.0.2 latest xiaa....





0

Change station name on your app?

David Doerrier 2 years ago • updated by Rodrigo (Developer) 2 years ago 1
Are you able to change the title of my station on your app? Classic Long Island Radio - change to - WCLI Hits 1970-76. Thanks.
Answer
Nanren 2 years ago

Hi


Xiialive is using SHOUTcast for radio stations. Contact http://www.shoutcast.com/ if you want to change the title of your radio station


Regards,

0
Answered

desktop

Lange Tenen 4 years ago • updated by Jona (Lead Developer) 4 years ago 0
How to play xiialive radio on a desktop, btw i am on a mac. I am hooked to xiaalive on my Android devices so please help me:) I guess i could try to run it in an emulator but it shouldn't be the hard..
Answer
Jona (Lead Developer) 4 years ago
Hey, thanks for your feedback. At the moment we have no app for macs. However, we might in the future. At the moment you can use bluestack. This should be the best option. With their app you can find our app! :)
0

Forward/Back Buttons In App Don't Work - IOS

magnumchode 2 years ago in iOS • updated by Jona (Lead Developer) 2 years ago 4

I just moved from Android to IOS & the functionaility either seems to be different or broken in IOS for the Forward/Back buttons. In the past, these buttons would advance through my favorite stations. Now when I press the buttons when a station is playing the internal app sound (what sounds like a ball bouncing) plays & the current stream just restarts. I did just upgrade to Pro thinking that maybe this was a Pro-only feature but it does the same thing in Pro & the free version of the app.


This is on an iPhone 6S/IOS 9.1. XiiaLive version 1.2.0.


Thanks guys!

Answer
Jona (Lead Developer) 2 years ago

Hey, thanks for the bug reported. This is actually a functionality that we didn't get to implement yet. As your findings below, the prev/next works on the current media playlist. We will make favorites as the default behavior and will add an option under settings as we have on Android to choose which behavior is wanted.

0
Completed

How to avoid commercials?

Perry Murray 5 years ago • updated by Jona (Lead Developer) 5 years ago 0

Hello, i was wondering if there was a way of avoiding commercials? too many adds 

Answer
Jona (Lead Developer) 5 years ago

There two things that you should know.


1. We have XiiaLive free version which is ad supported. Those ads are only visual ads. XiiaLive Pro removed those visual ads and provides other features.


2. Some stations are ad supported. That means they place audio ads.  We have no control over those ads.


Let me know if you have more questions.

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Answered

Xiialive for other platforms

iamife 6 years ago • updated by Tim M 6 years ago 0
Do you have plans to extend this lovely player to other platforms e.g Windows, MacOS e.t.c and still keep many of its lovely features?
Answer
Tim M 6 years ago
Yes we definitely wan't to have Xiialive available on many different platforms. We are currently working on an iPhone version of the app.
0
Answered

how do i get it out of safe mode

Jamie Binnie 4 years ago • updated by Ralph (Support) 2 years ago 5
when i down loaded game it isnt  openable due to it being in safe mode.  How do i get it out of safe mode