0
Fixed
BradyBunchFan 1 year ago • updated 9 months ago 8

I just got the XiiaLive app for my NOOK HD Plus and I am getting a Find User Location Failed message. This does not happen on any of my other devices. It only happens on my NOOK HD+.

Under review

Hello! Apologies for any delay in our response. Can I please have you try to open Google Maps and acquire a location there. Once you have it try openning XiiaLive again to see if the location does find it. Kindly let us know how it goes. Thank you!

Hi! It's alright. I did open Google Maps and I was able to acquire a location.

Fixed

Hi! Glad to know everything is sorted out already! Thank you!

I no longer have the NOOK HD+ app for this anymore.

Hi Brady! Can you please provide us more details about this? Are you having any issues with the app? Thank you!

I uninstalled the NOOK HD+ app just because I wanted to have more memory on it.

I am now back to getting the find user location failed message again.