Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Besvaret

Using UserEcho

Wendy Kelley 12 år siden opdateret af Jona (Lead Developer) 12 år siden 0
i would like to discuss your use of userecho to refine your product, services and web site and keep conversation flowing with your customers.  could we set up a phone call to discuss this?
Svar
Jona (Lead Developer) 12 år siden
Please send us an email to connect@visualblasters.com. Thanks!
Svar
Jona (Lead Developer) 13 år siden
This is a flash embedded radio station that can't be streamed by other than the flash movie created by that station... You could potentially ask the radio station for a url to stream the station via your phone.
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Under vurdering

Streaming stops when screen times out.

Yoshitaka Goto 11 år siden opdateret af Jona (Lead Developer) 11 år siden 0

Very frequently, xiialive stop streaming after about 2-3 minutes. Sometimes it stops when the screen times out. Sometimes, the stream crashes. Sometimes it just stops. This is making it unusable. I will be uninstalling this until this is resolved. Count on me to come back the minute it's fixed though, I love xiialive!

I have a Sony Ericcson Xperia X10 with a custom jellybean OS (4.1.2) on it. I have sufficient memory and this happens with multiple internet radio stations.


Svar
Jona (Lead Developer) 11 år siden

Hey, sorry for the super delayed reply! We been a bit too busy!


Generally this sounds like an issue with the Android OS ramping down on power usage. Are you having issues streaming when connected to WiFi or simply to your network provider? This issue seems to happen more while connected to WiFi.  

On XiiaLive we properly request the OS not to take the CPU and WiFi power down while streaming to avoid these types of issues. In this case it might be that the custom OS has a bug granting these power requests  from XiiaLive.


It might help if you can reproduce the issue and right after collect the logs. Here is how you can collect the logs:

http://support.xiialive.com/topic/38494-how-to-collect-error-logs/

Svar
Jona (Lead Developer) 13 år siden
Are you still having issues? You should be able to find the paid and free version on the Android Market.
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Besvaret

No tags button on player - how do I retrieve the songs I have tagged?

Peter Hackes 9 år siden opdateret af Jona (Lead Developer) 8 år siden 1
I tag a lot of songs, but my player does not have a "Tags" button at the top - how do I retrieve tagged song info so I can buy them? Is there any way to buy songs directly through the player?
Svar
Jona (Lead Developer) 8 år siden

The different player skins provide a way to tag a playing song. A tagged song is simply stored as text. Tagged songs is just a list of songs you liked location under Favorites. You can tap on a tagged song to search for stations playing that song.


We don't actually store the song data or allow for purchasing.

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Fast

Atrix internal stream engine does not work

Felix Mann 12 år siden opdateret af Jona (Lead Developer) 10 år siden 0
Hi! I read some of the messages about the Android engine being broken, but I still can't seem to be able to open AAC streams on my Atrix (or any other AAC stream from Shoutcast). With the internal stream engine nothing plays and connection fails. Without it only MPEG streams open. On my Nexus One everything works fine.. 
Motorola
Svar
Jona (Lead Developer) 10 år siden

This bug should be resolved on XiiaLive v3.

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Under vurdering

loses audio after phone call

Craig Erwin 12 år siden opdateret af Jona (Lead Developer) 12 år siden 3

I'm using 2.2.4 (love it btw!) and have this same issue. If I back out all the way to my "desktop" and the restart the app, the audio returns. Thanks for all your efforts on this otherwise excellent app.

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Besvaret

What do the 5 bars on Widget represent?

Vincem 13 år siden opdateret af Jona (Lead Developer) 13 år siden 0
Hi,

My widget is typically at 3 barrs of possible 5 bars on the Widget. What are the details of these bars?

Thanks,
Vince
Svar
Jona (Lead Developer) 13 år siden
The bars represent the current internet connection speed. If you are always between 4-5 bars you should be good when streaming, but if you hit 3 bars or lower you might start getting in the buffering state.
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Besvaret

As the station owner, how do I edit the IP address, genre & station name?

ReaganRadioNetwork com 8 år siden opdateret af Rodrigo (Developer) 8 år siden 2

i use xiialive pro on a Samsung Galaxy Note 4 and have two stations 2 two websites:


www.ReaganRadioNetwork.com

www.LakeOfTheOzarksRadio.com or www.LOTOradio.com


Reagan Radio Network or Sunset Station

http://76.164.217.100:7028

(I want to be able to search via the name where the radio station shows up)


Lake of the Ozarks Radio

http://76.164.217.100:7194

(how did I edit an IP address?)

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Under vurdering

playback fails after a few min

pwshute8 13 år siden opdateret af Jona (Lead Developer) 13 år siden 0
had problem after 2.3 android update the fix was a default setting under network settings. the enable always on mobile data was set off.
Svar
Jona (Lead Developer) 13 år siden
What phone do you have and what version of Android is it running?  Also, does this issue happen with all streams or only a particular one you have? Also, are you having issues with AAC or MPEG streams?

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