Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.
Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Common details we need:
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
No similar topics found.
0
Under review
I want to pay to buy the app but don't have a creditcard. How will i pay now??
How to pay
Answer
Jona (Lead Developer)
13 year бұрын
You could use a regular debit card to purchase. Also, you phone carrier might support to charge your phone bill instead of using a card. We currently support what the Android Market provides you. I know they might be adding very soon other methods such as PayPal.
0
Not a bug
iPhone 5S Network Error
Hi i have IPhone 5S today I was unable to play radio stations on Network mobile , But on Wi-fi working , when i press play play I get connection failure and after i turn on wi-fi and press play working , I'm from Romania , i have The latest IOS 9.2 , 4G Network and 2 weeks ago on data mobile works perfect , today i ca-n listen The radio only with Wi-fi...please fix this ! Sorry FOR My bad english. :
0
Answered
Privacy policy
I can't seem to find your privacy policy anywhere - exactly what data do you upload from our phones and where does it go? Since the app has access to the phone ID, location, and SD card this is pretty significant info.
Thanks.
Thanks.
Answer
Jona (Lead Developer)
13 year бұрын
Glad to answer your question! We don't collect any personal information from our users.
Permission: READ_PHONE_STATE
This is used to know when to turn the volume down when a phone call is incoming or a phone call is outgoing.
Permission: ACCESS_COARSE_LOCATION
This is only used by the ad companies. It helps them target relevant ads according to the users location.
Permission: WRITE_EXTERNAL_STORAGE
This is needed to write to the SDcard. We write to the SDcard backup if you choose so under settings. That is the only reason we use this permission.
The other information we collect is anonymous information about how the user uses the app. That is what options under settings are set and how the user usually navigates the app. The helps us better determine what options are relevant.
0
Answered
transfer to another android market account
Hi I purchased your player couple of years ago and love it using my old gmail account. I just switched to another google account that I use with my phone and the app is not working anymore saying that I need to upgrade it. I already paid for it and noone is using my old gmail account with it. Is there a way to transfer the paid version to my new google account?
thanks
Marek
thanks
Marek
Answer
Jona (Lead Developer)
13 year бұрын
Currently there is no way to achieve this using the Android Market. However we can assist you transferring your purchase to another gmail account. You would need to do the following.
1. Email us at support@xiialive.com with your original purchase receipt. This will allow us to verify your purchase.
2. Purchase the application again using your new gmail account.
3. Email us your new purchase receipt.
4. Please allow 1 day until the new purchase is approved and cleared by google. Once approved we will cancel the old purchase and refund you the new purchase cost.
0
Under review
XiiLive Paid Version does not work at all on my Dell Streak with Froyo.
No matter what stream I select, it gets stuck on "Buffering 99%" and never plays anything. I've uninstalled and re-installed - nothing. I tried Winamp on this same tablet, and it works fine. Please advise - else I will have to abandon your software and just use Winamp.
Answer
Jona (Lead Developer)
13 year бұрын
Are you having issues with AAC or MPEG stations? Have you tried playing other stations? Thanks!
0
data guard setting toggle
Hi, thedata guard is a fantastic setting, however I regularly switch it on/off depending where I am (essentially I switch the guard on when in wifi area so if wifi drops without noticing it won't eat my data, as I usually have it on for long periods when in wifi).
I was wondering whether it would be possible to put a dataguard setting toggle button within the main player screen, instead of going through the long settings route each time.
I was thinking best place would be in the "more options" menu button along side where you can set a timer/time off/equaliser
I was wondering whether it would be possible to put a dataguard setting toggle button within the main player screen, instead of going through the long settings route each time.
I was thinking best place would be in the "more options" menu button along side where you can set a timer/time off/equaliser
0
Not a bug
Search Bug (Bitrate)
Not really a bug, but an annoying thing.
When trying to search a station, it only shows all results with the predefined bitrate.
e.g.:
Bitrate (via Settings): 192kbps
SearchQuery: Station X
Result: NONE
Bitrate (via Settings): 128kbps
SearchQuery: Station X
Result: Station X - Australia - The Best Mix Worldwide
So:
Search results should show lower bitrates too.
When trying to search a station, it only shows all results with the predefined bitrate.
e.g.:
Bitrate (via Settings): 192kbps
SearchQuery: Station X
Result: NONE
Bitrate (via Settings): 128kbps
SearchQuery: Station X
Result: Station X - Australia - The Best Mix Worldwide
So:
Search results should show lower bitrates too.
Answer
Jona (Lead Developer)
12 year бұрын
The current filters are a bit simple and not much you can do with them. You are right about the bitrate range you would like to get. The name "Bitrate cap" is a bit misleading... In reality it only searches for station with the selected bitrate and not up to that bitrate.
So the reason I'm letting you know our current filters are a bit bad is because we are working on a new release that will contain all the filters you could want! :) Bitrate range is one of them.
Hopefully this week or so we put out the beta for testing. We will post on our facebook page and on twitter when we have a release date.
0
Under review
Bluetooth connects/disconnects in car
Hi, I was so disappointed that one of the coolest features in XiiaLive did not actually work for me. When i get into my car (Toyota Auris Hybrid); XiiaLive connects to BT, starts and then stops immediately. I'm running Android 2.2 on a Galaxy S
Thanks to look at this problem
Thanks to look at this problem
Answer
Jona (Lead Developer)
13 year бұрын
Does your BT stay paired with the car all the time? It could be possible that it disconnects. Try unchecking the auto stop on disconnect option under the XiiaLive BT settings. See if that allows streaming to continue...
0
Answered
Cannot restore: error 4
I have backuped the favourites before updating fw on my Z2. At backuping via app i get error 4, when i click on the bakcup file in file manager i get i get unable to parse shared data. What does it mean?
Answer
Jona (Lead Developer)
8 year бұрын
This issue should be resolved latest release of XiiaLive. We have improved the backup and restore feature.
0
Answered
Direct Ip Adress not working
I run a inhouse radio station (shoutcast, aacplus) . As we speak i'm listening to this station at
http://192.168.0.212:8000/listen.pls with Winamp
Also I have a a noip account set up which works fine
Now when I add http://192.168.0.212:8000/listen.pls to my XiiaLive favorites I get a unsupported media E:-12
And when I enter my www adress it works fine.
Do I enter something wrong?
Running on Android 4.0.3
Version 3.2.0.8
Thank u
Maurice
http://192.168.0.212:8000/listen.pls with Winamp
Also I have a a noip account set up which works fine
Now when I add http://192.168.0.212:8000/listen.pls to my XiiaLive favorites I get a unsupported media E:-12
And when I enter my www adress it works fine.
Do I enter something wrong?
Running on Android 4.0.3
Version 3.2.0.8
Thank u
Maurice
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