Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
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Can you add support for saving the title and artist of the current artist song playing (eg. Tunewiki has the ability to email this info).
Auto start stopped working recently
I recently got a Samsung Note Edge from Verizon, which I returned and got a Note 4 (because you can't do Internet and voice calls at the same time, because it has only one modem instead of two :\ ) and I am having the same problem. If I start the player, the stop the car and start it again, it works, but after I leave for a while and come back, it does not work again.
I am thinking that maybe there is another rouge app taking over the "default media control" on my phone, so I am wondering it here is a way to force Xiia to stay the default (by setting the option any time a certain Bluetooth paring starts, for example) or have an app or screen I can go to so I can find what app it is that may be taking the control over, so I can delete it.
I know you have an "auto start" option, but that starts playing music out of the phone speaker before it connects to the car Bluetooth. Also, when I am listening to a CD or FM when I start the car, it starts the player and wastes my data, because I am listening to a CD, but the player is still streaming.
Some AAC+ files plays in mono
using this amazin app I realized that AAC+ streams weren't playing correctly (SBR wasn't applied) so I googled the problem and I read here that using the internal decoding (in beta I KNOW!) will solve it. It did fix it, quality is much better. But then I realized that some streams were decoded in mono (infact it shows 1ch) so I thought I would report this issue. It must be some different encoder those streams use.
By the way why using the phone decoder won't decode the correct way? I tried aac+ files (NOT STREAMS) in Music (standard android app) and the playback is correct.
Thank you
when I click the button of the earphone can not access the function of the phone call, but only turn off and on XiiaLive. What do i do?
Can't stream music from Xiialive on my sprint sampung epic 4g to my car (2009 volvo s 40) via bluetooth
- Make sure your're paired device supports "Media profile" and is connected.
- To check go to your phone settings->wireless and network->Bluetooth settings.
- Long press on your pared device under "Bluetooth devices"
- Click Options...
- Make sure you are connected to Media under "Profiles". If you don't see it that means the paired device doesn't support Media profile.
- Make sure you can play an mp3 from Android media player.
Unable to Play StreamOn.fm Stream
- What device do you have?
- Samsung Galaxy S3
- What OS version is it running?
- Android 4.4.4
- What happened?
- XiiaLive Pro won't open a stream from StreamOn.fm. "Could not connect" error.
- What did you expect to have happened?
- The stream to play like other AAC streams I've tested successfully. I verified the streams worked in VLC on my Windows computer successfully.
- What steps reproduce the issue?
- Intended stream: http://prpfm.streamon.fm:8000/PRPFM-64k.aac
- Alternative streams tested that did not work: http://prpfm.streamon.fm:8000/PRPFM-64k-m.mp3
- http://prpfm.streamon.fm/listen.m3u
- http://prprfm.streamon.fm/listen2.m3u
Hello Chris,
thanks for adding more information, we're working on it. I'll let you know when it's solved.
Thanks again.
Best,
Unable to play local M3U playlist
#EXTM3U
#EXTINF:-1, RockRadio1.com
http://87.98.146.216:8000
#EXTINF:-1, KQLZ Pirate Radio
http://66.85.154.211:9035
Each stream plays fine if I add it manually to my favorites. However, I don't want to do that as my real M3U file is much larger and I actually use Dropbox to sync it between my devices. I have paid for the "Pro" license understanding that playing M3U playlists is supported. What am I missing?
I have resolved this issue. I tried playing an m3u playlist from dropbox and it now works correctly. Just to confirm you where seeing the error E:-12 correct? I'm hoping to release an update this month. We have a lot of nice changes going into this update.
Can't start Favorites from homescreen shortcuts, followed by not able to start any stream from inside app either
I start with pasting a previous post, because it seems my reply get in the post.
From another user's post: """"I have XiiaLive Pro.
I have a bunch of favorites saved, and I'd like to make shortcuts to them on my home screen. I know to make these shortcuts, but the problem is that when I use them, XiiaLive Pro fails to connect to them. The problem is not with the station, however, because I can select the exact same favorite from the player itself and the station will load.
The problem is only when starting playback using shortcuts from the home screen.""""""""
""""""My post"""""""
I got the exact same problem when updating to the latest version from v.2.
After installing version 3 I made fresh shortcuts to my old favorite stations, since trying to use the old ones gives the message "Application is not installed on your phone".
But the fresh shortcuts doesn't start the stream... I click the shortcut, the app opens in the Player window, it very fast says Connecting, then Fail to connect, then Unexpected stop... it all happens in just one second a few times... then it says "Max retries reached" and nothing more.
But still it works perfectly to start the same favorite station from the Favorite tab inside the app.
...Hm I've been fighting this problem about 3 days now and tried it maybe 50 times, without writing a post here since I didn't get any response on my last question... the funny thing is when trying it while writing this post Xiia got totally stuck, it didn't matter if I pressed a shortcut or a favorite station / one of the Top Channels inside the app, it got stuck on Unexpeced Stop (when this happens the Player window says "Unknow" "Unknown song". And when sliding the station info in Player window to open the playlist or what it's called, it says "1. audio/mpeg) even though I clicked the shortcut.
I then cleared the data in the android settings, and added a fresh favorite... but no luck, it now again is impossible to start playing from the home screen shortcut but works perfectly when started from Favorites inside the app.
PLEASE give this problem some attention, I've bought and used Xiia for a very long time without any problems, and in the last weeks it's become unusable over night, and I use this app many hours every day :(
Well this has been an issue previously and we have fixed various issues with this. I apologize for no providing the best customer support experience. We are working now to improve that a bit. Please let me know if this issue is still present and if it is then I'll dive in to resolve this.
Hi Wilson,
At the moment we don’t have a beta released. You can sign up (becoming a XiiaLive beta tester), when one becomes available, your current XiiaLive version will be updated.
Also, you can get the last XiiaLive Pro version from here and XiiaLive version from this link.
Thanks.
Best.
Song or station list sharing option not working
Customer support service by UserEcho
