Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Beantwoord

when I click the button of the earphone can not access the function of the phone call, but only turn off and on XiiaLive. What do i do?

Marlos Corage 12 jaar geleden bijgewerkt door Jona (Lead Developer) 12 jaar geleden 2
When I click the button of the earphone can not access the function of the phone call, but only turn off and on XiiaLive. What do i do?
Antwoord
Jona (Lead Developer) 12 jaar geleden
In general if you have an incoming call the app will allow the answer button to work to answer a phone call, however when you are already using the app using this button to place a call I'm afraid it won't be possible. 

You could try going into XiiaLive->settings->User experience and make sure Media controls are set to OFF.  If that didn't help please let me know.  In that case we would want to provide an option to disable XiiaLive from taking over the call button.
0
Under review

Can't stream music from Xiialive on my sprint sampung epic 4g to my car (2009 volvo s 40) via bluetooth

mari garcia 12 jaar geleden bijgewerkt door Jona (Lead Developer) 12 jaar geleden 0
I feel like I have watched all the videos, gone through all the steps that are listed on the website and in the support forum, but I still cannot get the music to stream to the bluetooth in my car. I called sprint and they had me update the PRL on my phone, but still nothing.  The ability to stream to my car stereo via bluetooth is the ONLY reason I chose to purchase the full version of this app, and unfortunately I have not been able to use it. Someone PLEASE help! I would greatly appreciate it. Thanks!
Antwoord
Jona (Lead Developer) 12 jaar geleden
There are a couple things you should check to make sure you have everything setup properly.
  • Make sure your're paired device supports "Media profile" and is connected.
    • To check go to your phone settings->wireless and network->Bluetooth settings.
    • Long press on your pared device under "Bluetooth devices"
    • Click Options...
    • Make sure you are connected to Media under "Profiles". If you don't see it that means the paired device doesn't support Media profile.
  • Make sure you can play an mp3 from Android media player.
Note that XiiaLive doesn't interfere how audio is routed to a BT device.  XiiaLive only listens for BT events so that it can automate the auto stop and play features. 
0
Planned

Unable to Play StreamOn.fm Stream

Chris Arnesen 9 jaar geleden bijgewerkt door Rodrigo (Developer) 8 jaar geleden 4
  1. What device do you have?
    1. Samsung Galaxy S3
  2. What OS version is it running?
    1. Android 4.4.4
  3. What happened?
    1. XiiaLive Pro won't open a stream from StreamOn.fm. "Could not connect" error.
  4. What did you expect to have happened?
    1. The stream to play like other AAC streams I've tested successfully. I verified the streams worked in VLC on my Windows computer successfully.
  5. What steps reproduce the issue?
    1. Intended stream: http://prpfm.streamon.fm:8000/PRPFM-64k.aac
    2. Alternative streams tested that did not work: http://prpfm.streamon.fm:8000/PRPFM-64k-m.mp3
    3. http://prpfm.streamon.fm/listen.m3u
    4. http://prprfm.streamon.fm/listen2.m3u
Thank you in advance for your assistance with this issue!
Antwoord
Rodrigo (Developer) 8 jaar geleden

Hello Chris,

thanks for adding more information, we're working on it. I'll let you know when it's solved.


Thanks again.

Best,

0
Fixed

Unable to play local M3U playlist

Waclaw Antosz 9 jaar geleden bijgewerkt door Werner 6 jaar geleden 12
I have a local M3U playlist (on my phone)). I use ES File Explorer to open the playlist with XiiaLive Pro. The app opens but does not play anything and I see a "Fail to Connect" message at the bottom. Here is my playlist:

#EXTM3U
#EXTINF:-1, RockRadio1.com
http://87.98.146.216:8000
#EXTINF:-1, KQLZ Pirate Radio
http://66.85.154.211:9035

Each stream plays fine if I add it manually to my favorites. However, I don't want to do that as my real M3U file is much larger and I actually use Dropbox to sync it between my devices. I have paid for the "Pro" license understanding that playing M3U playlists is supported. What am I missing?
Antwoord
Jona (Lead Developer) 9 jaar geleden
Hey @Walclaw, sorry I haven't replied sooner. We are a tiny company, I'm the only person taking care of development and forum support for XiiaLive. :/ 

I have resolved this issue. I tried playing an m3u playlist from dropbox and it now works correctly. Just to confirm you where seeing the error E:-12 correct? I'm hoping to release an update this month. We have a lot of nice changes going into this update.
0
Fixed

Can't start Favorites from homescreen shortcuts, followed by not able to start any stream from inside app either

Bobo 11 jaar geleden bijgewerkt door Jona (Lead Developer) 10 jaar geleden 1

I start with pasting a previous post, because it seems my reply get in the post. 


From another user's post: """"I have XiiaLive Pro. 

I have a bunch of favorites saved, and I'd like to make shortcuts to them on my home screen. I know to make these shortcuts, but the problem is that when I use them, XiiaLive Pro fails to connect to them. The problem is not with the station, however, because I can select the exact same favorite from the player itself and the station will load.

The problem is only when starting playback using shortcuts from the home screen."""""""" 



""""""My post"""""""

I got the exact same problem when updating to the latest version from v.2. 

After installing version 3 I made fresh shortcuts to my old favorite stations, since trying to use the old ones gives the message "Application is not installed on your phone". 

But the fresh shortcuts doesn't start the stream... I click the shortcut, the app opens in the Player window, it very fast says Connecting, then Fail to connect, then Unexpected stop... it all happens in just one second a few times... then it says "Max retries reached" and nothing more. 

But still it works perfectly to start the same favorite station from the Favorite tab inside the app. 

...Hm I've been fighting this problem about 3 days now and tried it maybe 50 times, without writing a post here since I didn't get any response on my last question... the funny thing is when trying it while writing this post Xiia got totally stuck, it didn't matter if I pressed a shortcut or a favorite station / one of the Top Channels inside the app, it got stuck on Unexpeced Stop (when this happens the Player window says "Unknow" "Unknown song". And when sliding the station info in Player window to open the playlist or what it's called, it says "1. audio/mpeg) even though I clicked the shortcut. 

I then cleared the data in the android settings, and added a fresh favorite... but no luck, it now again is impossible to start playing from the home screen shortcut but works perfectly when started from Favorites inside the app. 

PLEASE give this problem some attention, I've bought and used Xiia for a very long time without any problems, and in the last weeks it's become unusable over night, and I use this app many hours every day :(

Antwoord
Jona (Lead Developer) 10 jaar geleden

Well this has been an issue previously and we have fixed various issues with this. I apologize for no providing the best customer support experience. We are working now to improve that a bit. Please let me know if this issue is still present and if it is then I'll dive in to resolve this.

0
Beantwoord

XiiaLive beta does not show up in GooglePlay store for me..? Does it take time?

Wilson Bradley 8 jaar geleden bijgewerkt door Rodrigo (Developer) 8 jaar geleden 1
Antwoord
Rodrigo (Developer) 8 jaar geleden

Hi Wilson,

At the moment we don’t have a beta released. You can sign up (becoming a XiiaLive beta tester), when one becomes available, your current XiiaLive version will be updated.

Also, you can get the last XiiaLive Pro version from here and XiiaLive version from this link.


Thanks.

Best.

0
Fixed

Song or station list sharing option not working

skuff 9 jaar geleden bijgewerkt door Jona (Lead Developer) 8 jaar geleden 4 1 dubbel
Hi, I have a OnePlus One running CMS 11 (Android 4.4.4), XiiaLive Pro 3.3.0.3. None of my stations will light up the "share" button. I cannot send track or station info to text or email or other. This used to work but now doesn't. I also checked on a friend's samsung mega 2 running 4.4.4 and app version 3.3.0.3, same problem.  Have I accidentally turned the feature off or is it currently not working?
Antwoord
Jona (Lead Developer) 8 jaar geleden

Bug has been resolved.

0
Fixed

Problems with AAC in 2.1.7

Bart 13 jaar geleden bijgewerkt door Jona (Lead Developer) 10 jaar geleden 3
After an update to 2.1.7, I have experienced problems with an AAC format. Strange thing is that, while having previous version of the player, none of these happened.
Antwoord
Jona (Lead Developer) 10 jaar geleden
Closing thread. Issue should no longer happen with latest release of XiiaLive.
0
Under review

AAC+ Streams won't play!

Philip Merrin 11 jaar geleden bijgewerkt door Jona (Lead Developer) 11 jaar geleden 0

This app only 'seems' suited for phones. I have an android media player with ICS firmware and find that all AAC+ and variants of that codec m4a for example are failing to connect/play, With some streams I get the message "MEDIA FAILURE WHAT:1 EXTRA:-2147483648" but what does it mean?  I only normally manually add url's as I don't want any mp3 streams - as they sound terrible at low bit-rates.

I'd be happy to buy the pro version if that gets around the problem. I've paid for many useless apps, some of which continually freeze or just don't deliver what they promise. Windows media codec streams and the one ogg stream I use work well. I like the extended buffering option as well. So the only disappointment is having to use winamp pro or MediaU apps for my AAC+ streams, any ideas developers?


Antwoord
Jona (Lead Developer) 11 jaar geleden

Just to confirm, you are trying to connect to live stream and not local files correct?


There seems to be an issue with the Android media framework on your device. I would recommend you switch to the FFmpeg stream engine. Simply go to Settings->Stream and pick the stream engine. Do this while playback is stopped.

0
Under review

keep dropping connection

todd mackey 13 jaar geleden bijgewerkt door Jona (Lead Developer) 13 jaar geleden 0
Antwoord
Jona (Lead Developer) 13 jaar geleden
Are you usually on the go when the connection drops? Are you using Wifi? Please let me know your scenario.

If you are on the Sprint or Verizon Network check the following:
http://xiialive.userecho.com/feedback/5676-connection-drops-when-a-text-message-is-received-or-sent/