Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
На рассмотрении

Can't play single station =(

icegamen 13 лет назад обновлен Jona (Lead Developer) 13 лет назад 12

Hi XiiaLive Support Team, till yesterday I used XiiaLiveLite, but unfortunately it was unable to connect to some of my favorite radio stations. Yesterday I bought XiiaLive hoping it will be able to play all the shoutcast stations like some other online radio players, but what I get is worse then before. Now I can’t play even the stations I used to with the lite version. No single station is running. Please help! I get the name of the station I am trying to play even the song title and the song artist, but no music, 000s is staying like this. Buffering is filling to 100% but nothing happens. I am using Android 2.2.1.

Ответ
Jona (Lead Developer) 13 лет назад
What phone do you have? Also, what network do you use, Sprint? Have you tried MPEG and AAC format tations?
0
Отвечен

explanation of the buffer options needed

Sladjan R 13 лет назад обновлен Jona (Lead Developer) 13 лет назад 0
Hi, could you explain the buffer options in the settings menu please?
Ответ
Jona (Lead Developer) 13 лет назад
0
Отвечен

my station keeps dropping out & having to rebuff once every 1 or 2 mins

Eddie Betzel 10 лет назад обновлен Jona (Lead Developer) 9 лет назад 1
Howard 100.5 keeps losing signal every 2 mins
Ответ
Jona (Lead Developer) 9 лет назад
Hey thanks for your post. There are various things that could be going on. It might be your connection speed or the particular station having issues with their servers.

Please see the following post about this common type of issues. Hopefully it can help you improve your streaming experience.
http://support.xiialive.com/topic/283567-understanding-buffering-settings/
0
Отвечен

How to return a widget Main for pro version?

Alex Druj 10 лет назад обновлен Jona (Lead Developer) 10 лет назад 0
When I delete a free version program also removes the widget Main. How to return a widget Main for pro version?
Ответ
Jona (Lead Developer) 10 лет назад
Removing XiiaLive free version will remove the Main widget if was on the home screen. After removing the free version and installing pro version simply try finding the Main widget again. It should be available.

If you can't see it it might be because you have installed XiiaLive Pro on your external storage and widgets are not supported when app is installed on external storage. Simply move the app back into internal phone storage.
0
Исправлен

Sticky IDv3 labels

Vincent Lo 10 лет назад обновлен Jona (Lead Developer) 8 лет назад 1
Android.

Song titles on IDv3 remain stuck on the display even after you switch to another station (which doesn't support IDv3).
Ответ
Jona (Lead Developer) 8 лет назад

This issue should be resolved latest release of XiiaLive.

0
Исправлен

Connection problems on Xperia X10 after android 2.1 uprgrade

Анонимный 13 лет назад обновлен Jona (Lead Developer) 13 лет назад 3
The buffering is now very long (8 to 10sec), and it plays for about 10 sec and have to rebuff. And again and again. Didn't have this problem before upgrade.
I tried it in various locations.
With A wifi connection it's still working.

Maybe it's a HSDPA problem?
Ответ
Jona (Lead Developer) 13 лет назад
Thanks for your feedback. Are you using the latest version of XiiaLive v2.1.5? Please let me know...

Update:
Users seems to not have any more issues.
0
Исправлен

Stream starts repeating / skipping.

Jason Vasilew 12 лет назад обновлен anonymous 4 года назад 13
Version 3.0

After playing for a while the stream starts skipping like a scratched record if you remember those. The green bar runs out and the skipping commences. This happened on several different Shoutcast streams.


Ответ
Jona (Lead Developer) 12 лет назад

This issue has been resolved! It was also reproducible on our end.  The new fix will remove garbled/skipped/repeated parts of playback generally heard when starting a new stream while there was already another playing.


Update will be release sometime this week.

0
На рассмотрении

I see that there was an update about a month ago that was supposed to fix the metatags. I still only get "unknown" where the track info. should appear. Is there anything that can be done about this issue?

rodney woods 13 лет назад обновлен Tim M 13 лет назад 0
Ответ
Tim M 13 лет назад
There are two possibilities...
First, some broadcasters don't provide track info.
Second, most likely your case, you probably have the internal stream engine turned on. 
You can check by going to >settings >advanced users.
The internal engine is still in beta state so some things aren't complete. 
The track info should show on the next update.
0
Отвечен

digitally imported

0000000 13 лет назад обновлен Tim M 13 лет назад 2
plz oh plz ohplz bring back the rest of digitally imported's stations i love their dubstep and chiptunes
Ответ
Tim M 13 лет назад

Please take a look a this post:

http://xiialive.userecho.com/topic/23017-xiialive-radio-stations-how-it-works/


If you're station is no longer on the Shoutcast directory try searching for it on vtuner:

http://www.vtuner.com/vtunerweb/asp/SearchR3.asp?search=street+radio&GoSearch.x=11&GoSearch.y=11/ 

If its there, just play it from your phone and add it to your favorites.

0
Отвечен

logo artwork uber

florian 9 лет назад обновлен Jona (Lead Developer) 8 лет назад 2
Hello, I just edit a station with the uber http://dar.fm/ site to add an artwork of a radio station logo, how long it may take for the change is applied to XiiaLive?
Ответ
Jona (Lead Developer) 8 лет назад

It might take few hours to a couple days. I believe they have to review each submission manually. :/

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