Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Kavandatud

landscape view revamp

Krzysztof Byszewski 11 aastat tagasi uuendaja Jona (Lead Developer) 10 aastat tagasi 10

I use the app on tablet in landscape mode. It's nice...but....kind of awkward to navigate. You might redesign the landscape mode a little bit. portrait mode is composed in nice and clean way but this just doesn't translate into landscape. You can't just rotate stuff. On tablets and in landscape you have to treat it more like a open book (two pages left and right)


Have a look on tunein radio app on iOS (not android). they have a very nice navigation for iPad and they solve access to relaven info by sliding left/right


I like the quick access to menu on landscape mode but in fairness I would more consider putting some more relevant info on left or/and right slide menu.

At the end of the day you have to verify whats the 90% of actions you would do on radio app like this. For me it's not searching or access ing settings it's switching between stations I already found and looking on more relevant info if I like what I listen. 


What I like:

visual stream representation

volume slider! (It's the only app that has it tight on the radio display screen)

slider menu (nice way to quickly access it)



Vasta
Jona (Lead Developer) 11 aastat tagasi

Great feedback.  We mainly designed landscape to be very simple for small screens.  The design hasn't really been optimized for tablets or TV   That is something we are looking forward on improving very soon!

0
Ülevaatamisel

[XiiaLive Beta] Place menu bar on the bottom

Avant Mc Knight 12 aastat tagasi uuendaja Jona (Lead Developer) 12 aastat tagasi 0
I have a suggestion for your app. Bring back the scrolling menu across the bottom of the player: "favorites, top hits, genre, search, etc..." That tool constantly across the bottom of all functions was very use full. Please bring it back. Thank you.
Vasta
Jona (Lead Developer) 12 aastat tagasi
We have been trying to simplify the design and usability of the app.  One thing that the top menu bar does now is that it allows you access more options.  Have you tried the swipe down for more options?  We will consider your feedback!
0
Kavandatud

Beats Audio Enhancer

deaddmail 12 aastat tagasi uuendaja Jona (Lead Developer) 10 aastat tagasi 0
later look into interfacing with beats audio it does sound even better  than upper aac
Vasta
Jona (Lead Developer) 10 aastat tagasi

We will look into this particular feature.

0
Will be answered

autostart playing last station

Петр Голдобин 13 aastat tagasi uuendaja Jona (Lead Developer) 13 aastat tagasi 0

 - it would be good to be able to start last played station automatically when starting Xiialive aplication.


It will save time. Now I tap once to start the program, second time to go to favourities, and third time to launch the same favourite station. I listen to only one.

Vasta
Jona (Lead Developer) 13 aastat tagasi
Thanks for your feedback! As of now you could resume the last station by clicking on the widget play button.  We do have planned to allow auto start streaming as an option hopefully not this update but the next one.
0
Answered

como puedo mandar saludos

Despresiado Rojas Sanchez 12 aastat tagasi uuendaja Jona (Lead Developer) 10 aastat tagasi 2
Kiero mandar saludos
Vasta
Jona (Lead Developer) 10 aastat tagasi

Hola! Actualmente no se puede mandar saludos a las radios atravez de XiiaLive.

0
Answered

Using UserEcho

Wendy Kelley 12 aastat tagasi uuendaja Jona (Lead Developer) 12 aastat tagasi 0
i would like to discuss your use of userecho to refine your product, services and web site and keep conversation flowing with your customers.  could we set up a phone call to discuss this?
Vasta
Jona (Lead Developer) 12 aastat tagasi
Please send us an email to connect@visualblasters.com. Thanks!
0
Answered

Radio station unsupported

armando munoz10 13 aastat tagasi uuendaja Jona (Lead Developer) 13 aastat tagasi 0
Vasta
Jona (Lead Developer) 13 aastat tagasi
This is a flash embedded radio station that can't be streamed by other than the flash movie created by that station... You could potentially ask the radio station for a url to stream the station via your phone.
0
Ülevaatamisel

Streaming stops when screen times out.

Yoshitaka Goto 11 aastat tagasi uuendaja Jona (Lead Developer) 11 aastat tagasi 0

Very frequently, xiialive stop streaming after about 2-3 minutes. Sometimes it stops when the screen times out. Sometimes, the stream crashes. Sometimes it just stops. This is making it unusable. I will be uninstalling this until this is resolved. Count on me to come back the minute it's fixed though, I love xiialive!

I have a Sony Ericcson Xperia X10 with a custom jellybean OS (4.1.2) on it. I have sufficient memory and this happens with multiple internet radio stations.


Vasta
Jona (Lead Developer) 11 aastat tagasi

Hey, sorry for the super delayed reply! We been a bit too busy!


Generally this sounds like an issue with the Android OS ramping down on power usage. Are you having issues streaming when connected to WiFi or simply to your network provider? This issue seems to happen more while connected to WiFi.  

On XiiaLive we properly request the OS not to take the CPU and WiFi power down while streaming to avoid these types of issues. In this case it might be that the custom OS has a bug granting these power requests  from XiiaLive.


It might help if you can reproduce the issue and right after collect the logs. Here is how you can collect the logs:

http://support.xiialive.com/topic/38494-how-to-collect-error-logs/

Vasta
Jona (Lead Developer) 13 aastat tagasi
Are you still having issues? You should be able to find the paid and free version on the Android Market.
0
Answered

No tags button on player - how do I retrieve the songs I have tagged?

Peter Hackes 9 aastat tagasi uuendaja Jona (Lead Developer) 8 aastat tagasi 1
I tag a lot of songs, but my player does not have a "Tags" button at the top - how do I retrieve tagged song info so I can buy them? Is there any way to buy songs directly through the player?
Vasta
Jona (Lead Developer) 8 aastat tagasi

The different player skins provide a way to tag a playing song. A tagged song is simply stored as text. Tagged songs is just a list of songs you liked location under Favorites. You can tap on a tagged song to search for stations playing that song.


We don't actually store the song data or allow for purchasing.