Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Corrigé

Screen Lock when using XiiaLive

Walker Leite il y a 13 ans mis à jour par Tim M il y a 13 ans 0

On my Samsung Galaxy 5, with android 2.2 the lock screen disables volume buttons.

If I need to change the volume, I need first unlock screen and then press the volume button.

Can xiialive enables a service listening the volume button when screen is locked?


Or maybe disabling Screen Lock when XiiaLive is running...


Solution
Tim M il y a 13 ans
Sorry for such a late reply...
This is most likely a problem with your phone.
We don't disable the volume buttons at any time.
You can however keep the screen on while xiialive is being used.
You can do this by going to >settings >user experience >tap on "screen timeout"

Note: your battery will lose power a lot faster!
0
Résolu

what is a "request timout" and how do i stop it so I can listen to my music

Tammy Daigle il y a 13 ans mis à jour par BradyBunchFan il y a 8 ans 3

keeps giving me a "request timeout" and wont let me play my music

Solution
Jona (Lead Developer) il y a 13 ans

A request timeout occurs when a connection request has taken more than the predetermined timeout value to hear back from the server/radio station/broadcaster.


Why does this occur?

1. Your internet connection could possibly be very slow at the moment of the request.

2. There is no access to the internet.

3. The server/radio station/broadcaster was too busy or overworked and took too long to respond to a request.

4. Usually there is a lot of latency on wireless networks and that could also cause a request timeout.

5. The server/radio station/broadcaster could be located very far thus a request take a lot longer than expected.


0
Résolu

How do I listen to WRR101.com on a Motorola Android and XiiaLive

Patrick Dunphy il y a 13 ans mis à jour par Jona (Lead Developer) il y a 13 ans 0
see header
Solution
Jona (Lead Developer) il y a 13 ans
We currently don't support Windows Media streams.  We are adding support for that hopefully in the next month or so.
0
Pas un bug

Searched title of station and when click starts a different similar station?

Cacoteo Puntocom il y a 11 ans mis à jour par Jona (Lead Developer) il y a 11 ans 0

Hi Xiia Live,

I constantly promote my station Cacoteo.com on a daily basis via your app and our twitter profile.  The problem is that as of lately, anytime a user searches our station as Cacoteo, our 3 stations show up as a result but when we click on the Reggaeton station which should point to http://cacoteo.com:7000 , it instead redirects to another station at this address http://184.107.231.50:9972 .  In other words, all our users are being redirected to another station via the search results.  Please help us fix this so that we can continue to use your great application.


Thanks

Cacoteo Radio

cacoteoradio@gmail.com

Solution
Jona (Lead Developer) il y a 11 ans

Thanks so much for your support and reffering your users to our app!  


I just checked your stations and I do see the issue with one of the stations. I did see a similar issue with other stations and it seems to be an issue with the SHOUTcast tools. 

   

Please see the following post related to your issue.

http://forums.winamp.com/showthread.php?p=2923008#post2923008

http://forums.winamp.com/showthread.php?t=358614


Hope it helps!

0
Résolu

how to tag

Jackson Pietri il y a 12 ans mis à jour par Tim M il y a 12 ans 0
I was wondering how to tag music.
Solution
Tim M il y a 12 ans
To tag a song just hit the "tagme" button located right above the play button. The "+" button is to add the current station to your favorites. 
You can then view your tagged songs by either
1)pressing the "Tags" button on the home screen
2)pressing the "Tags" button on the menu bar at the bottom (you might need to scroll left or right to see it)
0
Résolu

Problem sorting favorites

Horacio Baulies il y a 9 ans mis à jour par Jona (Lead Developer) il y a 9 ans 1
I have problem when use the next / prev buttons. Cannot predict what would be the next station. Seems like if the order followed would be the order in which the stations were addet to favorites. It is any way to sort stations by genre, name, date etc..?
This is specially important to me when listening radio driving in my car. I just can control the player using the next and prev button. Thanks in forward, for your help.
Solution
Jona (Lead Developer) il y a 9 ans
Hey thanks for your feedback.

At the moment it doesn't matter what sort order is applied to favorites, the prev/next will always use this oldest to new order and on the first button press the position will be started and tracked. That means it will start with the oldest station or newest station. I will look into adding support for respecting current sort order and also to look for the current position it is at if it doesn't exists.

You can access the filter options using a swipe down.
http://support.xiialive.com/topic/449528-how-to-use-search-filters/
0
Corrigé

Media Service Disconnected

Bennyn il y a 10 ans mis à jour par Jäse Ödel il y a 10 ans 17
After upgrade the most of my favorites returns "media Service Disconnected"
Links are working fine from pc
Have tried to reinstall the app

Links
http://live-icy.gss.dr.dk:8000/A/A03L.mp3.m3u
http://live-icy.gss.dr.dk:8000/A/A09L.mp3.m3u

HTC One
Android 4.4.2

Solution
Jona (Lead Developer) il y a 10 ans
Update v3.2.0.5 has been released with a fix. Thanks for confirming that the issue is resolved for you. :)
0

widget

Ronald Ouellette il y a 9 ans 0
Can you make the widget scroll like the main screen? Classical pieces are showing name of piece and leaving out the more important info for many of us--the composer.
0
Résolu

iPhone 5s pro version of xiialove

Tas1161 il y a 10 ans mis à jour par Jona (Lead Developer) il y a 10 ans 2
When will the pro version be a available for iPhone 5s as I have tried to purchase it and it fails every time!!
0
À l'étude

never plays the selected song

Tim George il y a 11 ans mis à jour par Jona (Lead Developer) il y a 11 ans 1
I have read peoples questions and see them being answered but I still have not seen any of there problems as quite as mind boggling as me selecting a group it shows the name and song but never plays the selected song nor group.off by a long shot. HELP ME?
I have a motorola razor 4G & a HTC EVO 4G LTE and am using the pro version of xiialive.