Your comments
OK, thanks for checking. I'll drop GotRadio some feedback.
Customer support service by UserEcho
Doug David
- Registered: 12 years ago
- Last activity: 12 years ago
OK, thanks for checking. I'll drop GotRadio some feedback.
Customer support service by UserEcho
Just to close the loop on this, here's GotRadio's reply. Looks the issue is in an encoding library they're using...
From: Val
To: Doug
Sent: Sat, 15 Sep 2012 7:38 PM
Subject: RE: GotRadio contact: I have a tech question and need help
Hi Doug - it has something to do with our encoding machines caching the file
name rr (which is the prefix for a rock song) and not reading the meta data
in the file which contains the artist, title info. We try to clear the
cache as best we can but sometimes it's hard to catch them all.
Sorry about that. I know it's an inconvenience.
Val
GotRadio
From: Doug
To: Val
Sent: Saturday, September 15, 2012 7:35 PM
Subject: RE: GotRadio contact: I have a tech question and need help
Is anyone working on a fix?
From: Val
To: Doug
Date: Sun, 16 Sep 2012 08:26:07 -0700
Subject: RE: GotRadio contact: I have a tech question and need help
It’s really not something we can fix because it’s encoding software that we did not develop. It only happens on itunes and other devices – not on our website. I’ll discuss with my tech to see if we can minimize the incidents.
Thanks Doug.
Val
GotRadio