Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Fixed

Does not remember equalizer settings

Łukasz Majda 4 years ago in Android / Equalizer • updated by John Lang 3 years ago 4

Application does not remember equalizer settings. I have to turn it on, and set again every time.


Asus Memo Pad FHD 10 LTE (ME302KL) with Android 4.2.2

Answer
Jona (Lead Developer) 3 years ago
This issue should be resolved with the latest release of XiiaLive.
0
Under review

Shared posts not showing on Facebook account

Francisco Molinero 2 years ago in Android • updated by Jona (Lead Developer) 2 years ago 1

No me deja compartir en Facebook lo que escucho

0
Not a bug

Audio muted when equalizer is turned ON

Jona (Lead Developer) 3 years ago in Android / Equalizer • updated 3 years ago 1
Currently there is a bug which is only seen on some Samsung devices. The bug causes the audio to be muted when the equalizer is turned ON.

After some research we discovered that this is a bug comes from the Android OS running on these Samsung device. There has been various confirmation from users that after a new Android update the issue had been resolved.

Please let us know if you are having this issue and provide your device name and Android version.
0
Fixed

Equalizer error "Unable to initialize sound FXs"

Maxxx 5 years ago in Android / Equalizer • updated by Jona (Lead Developer) 3 years ago 2
Hi, I'm using XiiaLive Pro version 3.0.22 on a Droid 4 w/ Jelly Bean. the main reason i got the player was the equalizer, which used to work great. however, now I get the error message "Unable to initialize sound FXs" and the equalizer isn't working anymore. any idea what's going on? thx

Answer
Jona (Lead Developer) 3 years ago

Please try restarting your device. This generally fixes the issue. The EQ might break if XiiaLive is ever forced killed by task killer applications. The EQ is a feature provided by Android and when it breaks it is a OS issue.  That is why we are looking into creating our own EQ that should never break :)

Not a bug

Equalizer doesn't work

Jona (Lead Developer) 3 years ago in Android / Equalizer • updated by Rockcvn71 3 years ago 8
There have been various reports that on some devices the EQ simply doesn't work. If you are having this particular issue please include your device name and the Android version it is running. Let us know if previously the EQ worked or not. This will help us know which devices are affected.

Issue
EQ doesn't work. The EQ settings is shown empty with an error message. This EQ bug happens to only a few devices running an specific Android version. We have tried just about everything to resolve this issue but had no luck. After some research everything points to a bug with Android OS.

Solution
With your help we are going to continue to investigate and see if we can resolve the issue with a legit or hacky fix. Our best bet for fixing this issue will be creating our own EQ from scratch. The good news is that we do have plans to create our own EQ and that should resolve the EQ bugs once and for all.