- General
-
Bugs
0
Under review
Equalizer stops working when I press the stop button.
I have a Samsung Galaxy Mini running Android 4.4.2 and XiiaLive Pro.
When I start the app, and play shoutcast radio station, I can turn on the EQ and change settings and hear a difference. As soon as I stop and start the play back, the EQ no longer has an effect. To make the EQ work again, I need to stop the app in recent Apps and restart the player. And, again, as soon as I stop/change stations, the eq settings are lost.
Customer support service by UserEcho
Hi Bob! Thank you for bringing this into our attention. If I may ask, is this the first time you've experienced this issue? Can you please reproduce the issue on your end then directly hit bug report. This will help our developers on checking the root cause. Thank you!
It’s actually been happening for a long time, I just never got around to doing anything about it.
Your last update mentioned something about ‘fixed EQ losing its enable state’, so I thought it might be fixed.It was not, so I finally thought I’d try and look into it.
I did reproduce the issue and hit bug report.It asked to save a file, but that turned out to be a blank .txt file.
Hi Ralph. I've got the bug report. What do you want me to do with it?
I've emailed you the bug report.
I'd really love to get this fixed. It's been over 2 months since I posted the orginal question. Has this been dropped?
Hello Bob! Apologies for our late response. Unfortunately, we didn't receive any bug report regarding this issue. If it's not too much trouble can you please reproduce the issue and right after trigger a bug report. Also we recently released a new version 3.3.1.10. This release improved various things and included a change that might actually resolve this issue. Thank you for your patience and understanding.
I've checked and I am using the latest version 3.3.1.10, and the issue is still there.
I was thinking about sending two bug reports... one when the eq is working, and on when the eq is not. Would that help?
How do you want me to send you the bug report(s)?
Anyone? Anyone? Bueller? Bueller?
Hi Bob! Apologies again for any delay. Could you please send the bug report wherein the EQ is not working so I can forward it to our developers to check on the root cause. Kindly check this link for the detailed steps on sending a bug report How to report a bug . Thank you!
Hi Ralph.
I realized why I couldn't send you a bug report... I don't have an email account on the phone with the issues. I've now sent you the 2 bug reports.
Thanks.
Hello Bob! We did received your email earlier and I have already escalated it to our developers for them to review the bug report that you've sent. Thank you!
So... how's the review going?