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Under review

Suddenly "unable to verify your purchase!"

Bobo 6 years ago • updated by Jona (Lead Developer) 6 years ago 5

I'm using the paid version 2.2.4 because I like the look better. 

Have been using this app for hours every day for more than a year without any problems. And I don't use any custom room or been modifying my phone or changed anything lately. 


But suddenly from one hour to the next XiiaLive stopped the stream and showed "Unable to verify your purchase!". This was 24 hours ago and it still does this after playing the radio station about 30 seconds. This have never happened before. 


I have 3G H+ connection when it stops, so doesn't seem to be my connection, and I've been in different locations. 

I've restarted the phone. 

Tried different stations. 


Can you help me with the reason for this? Life without XiiaLive sucks lol.

Answer

Answer
Under review

Hey sorry about this issue. Something must have got corrupted? I would recommend you backup XiiaLive data by going into XiiaLive->Settings->Backup and restore.


Once you back up go into the installed applications list and clear cache and app data of XiiaLive.  This will remove all saved data by XiiaLive. Then try restoring back the data to XiiaLive. 


Hopefully this resolves the issue.

Answer
Under review

Hey sorry about this issue. Something must have got corrupted? I would recommend you backup XiiaLive data by going into XiiaLive->Settings->Backup and restore.


Once you back up go into the installed applications list and clear cache and app data of XiiaLive.  This will remove all saved data by XiiaLive. Then try restoring back the data to XiiaLive. 


Hopefully this resolves the issue.

Thanks very much for the fast reply. It seemed to fix my problem, and the app works normal again so far. I didn't have any cache to clear, but I cleared the data after the back up, and restoring worked perfect. 


Can I also ask; Is there any way to get version 3 of the app with the old layout and skin/theme from version 2.2.4? 

The look of version 2.2.4 with the layout, and the dark themed skin with the "glowing" text colors, is the best looking app I've used, and I love to use it because of this. 

But from the pictures it looks like version 3 doesn't have this personal look, and look much more minimalistic and pale compared to 2.2.4. 


Thanks for a great app, it's one of the best!


The problem seems to come back time after time after a while clearing/restoring. So I decided to download the latest version instead, sadly I got problems with that one too.

Please remove the app completely and try downloading it again freshly. Please also send me an email with your purchase receipt so that I can verify everything is ok with your purchase.  Send it to jona@visualblasters.com.

Thanks. As this problem came back time after time the last week in version 2.4 I decided to update to v.3 and have not seen any verification problem with the new version so far.

Ok, well if you do get the error please try doing a fresh install of XiiaLive. Thanks and sorry about this issue... :(