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Answered

XiiaLive App does not download after I paid for it!

Jona (Lead Developer) 8 years ago • updated 8 years ago 3

Answer

Answer
Answered
In most cases this is because your payment was rejected or has not yet been approved by Google Checkout. We recommend that you check your order status on your Google Checkout account. Also, a common issue is slow network speed.
Answer
Answered
In most cases this is because your payment was rejected or has not yet been approved by Google Checkout. We recommend that you check your order status on your Google Checkout account. Also, a common issue is slow network speed.
I ordered the paid version of XiiaLive almost 24 hours ago and am still getting a continuous "Downloading..." or "Download failed" message. No product so far. I like the software and use the free version all the time, but it looks like my intention to pay for it is not working out so well. Please advise. There's nothing wrong with my Google Checkout account nor the network. The free version works fine on my Froyo equipped Droid X. No problems with anything other than trying to pay for the software.
There seems to be a few people not having any luck downloading... I'm guessing the Android Market is having rough week... Can you try the following ideas for a fix?
http://xiialive.userecho.com/feedback/6589-download-does-not-work/
To resolve the issue I only had to stop the download process and restart it. Duh. First time buying a Google Market app and was initially concerned about starting a refund process, etc. if I stopped the download. But that's all it took, and I'm all set. Love the app and use it all the time, so thought I'd buy it.

The paid app is separate from the free one, and with the upgrade I lost a dozen manually entered favorites, some of which use Icecast rather than Shoutcast. I had these URLs all in a file on my PC, so I moved the file to my phone and then copy/pasted to your app...however, I see that you have this covered with a backup/restore. Good going. Will do that next time.