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Answered

transfer to another android market account

Marek.Im 7 years ago • updated by Jona (Lead Developer) 7 years ago 0
Hi I purchased your player couple of years ago and love it using my old gmail account. I just switched to another google account that I use with my phone and the app is not working anymore saying that I need to upgrade it. I already paid for it and noone is using my old gmail account with it. Is there a way to transfer the paid version to my new google account?

thanks
Marek

Answer

Answer
Answered

Currently there is no way to achieve this using the Android Market.  However we can assist you transferring your purchase to another gmail account.  You would need to do the following.


1. Email us at support@xiialive.com with your original purchase receipt.  This will allow us to verify your purchase. 


2. Purchase the application again using your new gmail account.


3. Email us your new purchase receipt.


4. Please allow 1 day until the new purchase is approved and cleared by google.  Once approved we will cancel the old purchase and refund you the new purchase cost.

Answer
Answered

Currently there is no way to achieve this using the Android Market.  However we can assist you transferring your purchase to another gmail account.  You would need to do the following.


1. Email us at support@xiialive.com with your original purchase receipt.  This will allow us to verify your purchase. 


2. Purchase the application again using your new gmail account.


3. Email us your new purchase receipt.


4. Please allow 1 day until the new purchase is approved and cleared by google.  Once approved we will cancel the old purchase and refund you the new purchase cost.