> 1. Have you rebooted/shutdown?

Yes, I have rebooted my iPhone many times.

> 2. Have you uninstalled and reinstalled the app?

Yes, I have.

> 3. Have you upgraded your device? If not, you should.

I don't want to upgrade iOS version to 11 for some reason. Xiialive is should be comfortable at iOS9 or newer with Apple device.