+2
Not a bug

Equalizer doesn't work on Samsung S4 4.3

Maciej Kujawa 5 years ago • updated by Jona (Lead Developer) 4 years ago 7

Phone: S4

Android 4.3

Turning equalizer on turns off music completely, turns sound off - streaming is going well but no sound at all.

Works well on my Samsung Xcover2 (android 4.1.2)

Samsung

Answer

-1
Answer
Not a bug
UPDATE 12/09/13
The issue seemed to be related to a bug in the Android OS. After updating to Android 4.3 the issue has been reported to be resolved.
Under review
This issue has been reported by some users using Samsung S4. We are trying to get a whole of that device to be able to resolve or understand why this is happening. My guess this is a bug on the Android OS for this particular device.
Under review
This issue has been reported by some users using Samsung S4. We are trying to get a Samsung S4 device to be able to test and understand why this is happening. My guess this is a bug on the Android OS for this particular device.
Thanks for the reply. We already have a solution. Indeed it was OS problem. No more issues on recent S4 4.3 update.
Awesome! Thanks a lot for the update! :)
-1
Answer
Not a bug
UPDATE 12/09/13
The issue seemed to be related to a bug in the Android OS. After updating to Android 4.3 the issue has been reported to be resolved.
I have Galaxy S4 running 4.3 and it's still an issue. The eq definitely turns the sound off. 
Unfortunately this is a bug with Samsung devices. We have tried all tricks and hacks but where unable to resolve the issue. :/ Sorry for the inconvenience.