Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!

'Unsupported Media'. Help!

Ann Driscoll 10 years ago in Playback / XStream updated by Jona (Lead Developer) 8 years ago 32

Suddenly in the middle of the night I hear the dreaded thunking sound and the message indicates unsupported media. What does that mean? I need my comedy programs in the night! Galaxy S-III

Jona (Lead Developer) 8 years ago
Update v3.2.0.5 has been released with a fix for this issue.
Under review

XiiaLive Pro becomes unresponsive after BT auto stop

murekepaiva 10 years ago in Android / Playback updated by Jona (Lead Developer) 10 years ago 1
My XiiaLive Pro becomes unresponsive after it detects that my bt headphones are no longer in range (auto stop). This started after the update. This happens with Nokia BH-905i, Sennheiser MM 100 and Nokia CK-600. It says "stopping" on the status bar (info bar). Pause/play and stop buttons does not respond. Next and prev buttons changes the station name, but there is no audio. Also the connection notification sounds are not played (bouncing ball). Xiia logo stays in the android notification menu as it was actively playing. Stopping and starting the Xiia process from android menu resolves the issue but this kind of makes the auto start and auto stop feature useless. HTC Desire Z and Android 2.3.3.
Jona (Lead Developer) 10 years ago
Thanks for your feedback. We have released various updates since  your last post. Are you still having similar issues?

If you are what stream engine are you using? Please make sure you are using FFMpeg as your default stream engine under XiiaLive Settings/Stream.