Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugsWhen you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.
Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
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and I'm not sure if it is obvious, that the presets are accessible thru horizontal slide. I found out. The label presentation does not depend on the design (dark classic, light classic).
Application does not remember equalizer settings. I have to turn it on, and set again every time.
Asus Memo Pad FHD 10 LTE (ME302KL) with Android 4.2.2
After some research we discovered that this is a bug comes from the Android OS running on these Samsung device. There has been various confirmation from users that after a new Android update the issue had been resolved.
Please let us know if you are having this issue and provide your device name and Android version.
Please try restarting your device. This generally fixes the issue. The EQ might break if XiiaLive is ever forced killed by task killer applications. The EQ is a feature provided by Android and when it breaks it is a OS issue. That is why we are looking into creating our own EQ that should never break :)
EQ doesn't work. The EQ settings is shown empty with an error message. This EQ bug happens to only a few devices running an specific Android version. We have tried just about everything to resolve this issue but had no luck. After some research everything points to a bug with Android OS.
With your help we are going to continue to investigate and see if we can resolve the issue with a legit or hacky fix. Our best bet for fixing this issue will be creating our own EQ from scratch. The good news is that we do have plans to create our own EQ and that should resolve the EQ bugs once and for all.
Customer support service by UserEcho