Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

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Alarm is not being triggered

Joschi 10 years ago in Android / Alarms updated by Jona (Lead Developer) 9 years ago 6
Hi Xiia Team,

Xiia was the first real cool app on my smartphone...and because of that I bought the pro version.

Everything works so cool...and I never had any problems! But since a few days... the alarm clock is not working correct anymore! Sometimes the alarm dont start in the morning though I have set the alarm everyday to 8 o`clock!

I noticed that everytime I went to bed I must go to --> Settings--> Alarms and then I must save the alarm settings again so that it really works in the morning! Thats a real strange behaviour! Do you know that problem????

Among other I bought Xiia because of that cool alarm fetaure!!!

My Device: Jiayu G3T

Many thanks in advance for your help!
Jona (Lead Developer) 9 years ago

We have released v3.3.1.3 which contains various small fixes for the Alarms. If you are still having issues please let us know.


New year crash

Scot Wilcoxon 12 years ago in Android / Alarms updated by Jona (Lead Developer) 11 years ago 3

When the fade-in alarm began on January 1, 2013, the app failed. The "Wake up!" window pops up and flickers. It looks like the app is getting started many times a minute. I can't make the app go away long enough to reach Settings to stop it.

Sometimes I hear the radio station for a second or two.  But for several hours the screen is mostly showing the flickering "Wake up!" window over the XiiaLive screen. Sometimes one of the failed-app windows appears, so I've tried to "Report" the problem a few times.

This is on a Google Nexus 7, with the Pro version. I see one person has reported a similar problem on Play.

Jona (Lead Developer) 11 years ago

Alarm code has been rewritten on previous release of XiiaLive v3.0.1.1

Under review

Alarm doesn't stop

Marco Mendoza 12 years ago in Android / Alarms updated by Jona (Lead Developer) 11 years ago 7

When starts the alarm app, the player controls doesn't show the current station and elapsed playing, the playing starts in background and it's impossible shut down or stop the playing off the alarm app until open a task manager app and to force to close xiialive. This happens in ICS 4, the latest version of pro (3.0.1)

Jona (Lead Developer) 11 years ago

Thank you for your bug report. Just to confirm I understand your issue.

When the alarm starts you don't see the player being opened?


Delete alarm

Scot Wilcoxon 12 years ago in Android / Alarms updated by Jona (Lead Developer) 11 years ago 0

How do I delete an alarm? I find several ways to edit an alarm, but not how to delete a scheduled alarm. (This becomes important until the New Years Bug is confirmed as being fixed or as only happening on New Years Day.)

Jona (Lead Developer) 11 years ago

To delete an alarm you go into settings->Alarms. Once there long press on the alarm you wish to remove and press remove.

This is definitively an area that needs a bit more of improvement. Thanks for your post.



Malcolm Kidd 11 years ago in Android / Alarms updated by Jona (Lead Developer) 11 years ago 1

I've been using the free version and like it, but before I purchase the Pro version I have a query about bluetooth. I have a BT speaker which I have been using in connection with my 'phone to wake me up in the morning using the alarm facility in Xiia Live (but plugged into the speaker with a cable ). I leave the BT speaker turned on all night and I am wondering if I set the alarm in Xiia, is it possible to set it to play by bluetooth through the BT speaker when the alarm turns the radio on in the morning ?

Jona (Lead Developer) 11 years ago

There should be no problems setting up an alarm that plays via BT. You should be able to do that with the free and pro versions.  The only thing is you need to make sure to leave the device already paired so that when the alarm is triggered the phone sends the audio output to your BT stereo.


Alarm radio only works if radio is on pause

Stanislas buckley 9 years ago in Android / Alarms updated by Rodrigo (Developer) 8 years ago 1

when I plan alarm,it only start with planned radio if it the radio is on pause but it drains the battery. Otherwise, I only get the standard alarm from the mobile phone, the radio does not start anf it shows " network not found" .

Rodrigo (Developer) 8 years ago

Hello Stanislas,

thanks for report this issue. We've included it in the list of issues to fix.

Thanks again.