Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Under review

Song listing unavailable while playing stations.

Melissa Mullins 7 years ago • updated by Jona (Lead Developer) 7 years ago 5
Since having download xiialive I have not had song listing, I have the stations name but under the Station name is says unavailable.
Answer
Jona (Lead Developer) 7 years ago
Some stations don't provide now playing track information.  You should be able to get track info on other stations.  What station in particular are you not seeing track info?
0
Answered

Radio Interactive Chat Room

Sueandrea@outlook.com 4 years ago • updated 2 years ago 2
I like to have an interactive chat room where you can hang out with the live DJ and other listeners. A great place to meet like minded people around the world. When there is no live presenter, the Chatroom is still open but not interactive with the radio. I could find two services RumbleTalk and xcat but lack of third party user integration. Maybe someone knows other chat room service?
Answer
Jona (Lead Developer) 3 years ago
Having a chat room to talk to the radio station you are listening to is a great idea. However, at the moment we don't have any plans for this feature but hopefully in the future this becomes a reality.
0
Answered

favorites

Roger Deal 2 years ago • updated by Ralph (Support) 2 years ago 1
Is there an operating manual for xiialive? I don't know how to add a station to my favorites.
0
Not a bug

When an email notification is received, XiiaLive volumn is changed - much lower. This is happening on Android Tablet connected via WiFi. I've disabled volumn

AndroidL 5 years ago • updated by Jona (Lead Developer) 4 years ago 4

On WiFi connected Anroid tablet, when an email notification is received XiiaLive volumn is lowered significantly.  This keeps me from using the player because of the sound lose.  How can this be fixed?   I've changed settigns->sound->volumne to 0% and notification to 0%.  Also disabled all options available in hopes of resolving to no avail.  Please advise.  Thanks!

Answer
Jona (Lead Developer) 4 years ago

That for the feedback. Generally when email notification sounds are triggered by the OS XiiaLive would duck the volume a little and after the sound is played it would raise the volume back up. Did you notice the volume regain at all? 


What device do you have and what android version is it running?

0
Under review

Audio Stream Repeating

Carmen Martin 5 years ago • updated by Jona (Lead Developer) 5 years ago 2

What would cause a portion of a stream to repeat?  When I stream using your app, sometimes it will repeat the last couple of seconds of a song then the song will continue to play. Then it about a minute later, it will skip forward a couple of seconds - it seems like it tries to "catch up" to the live audio feed. I'm using version 3.0.1.2. Thanks.

Answer
Jona (Lead Developer) 5 years ago

Please let me know the following information:

Device name:

Android version:

Stream audio format:  MPEG or AAC?


Some particular devices seem to have issues with streaming and can cause repeats.  We are working on a much more advanced player that should resolve this type of issues.

Answer
Jona (Lead Developer) 5 years ago

From your device browser go to:

http://vtuner.com/setupapp/guide/asp/BrowseStations/Searchform.asp


There search sky.fm. You should find your station. Click it open it with XiiaLive and save it as a favorite for future access! :)

0
Answered

display station info in my car radio

Stefan Teske 5 years ago • updated by Jona (Lead Developer) 5 years ago 0

Is there a way to get station id to sync with my car radio that is bluetooth compatible?

Answer
Jona (Lead Developer) 5 years ago

The latest release of XiiaLive provides the ability to send AVRCP 1.3 metadata. Just make sure your care stereo bluetooth supports AVRCP 1.3.  You can also test by using the music player from Android to see if metadata info is sent.

0
Answered

android 2.2... 60 SECOND BUFFER

Paul D 7 years ago • updated by Jona (Lead Developer) 4 years ago 0
Hi when you send out next  new update..Will the 60second prebuffer work on my phone..
It is HTC Wildfire with Android 2.2 Update i have your paid version
Answer
Jona (Lead Developer) 4 years ago
Closing thread. Issue should no longer happen with latest release of XiiaLive.
0
Answered

alarm not working in sleep mode

Manne 5 years ago • updated by Jona (Lead Developer) 4 years ago 1

 I have a cheap noname tablet with the latest android on it. The problem I am experiencing is that the xiia alarm fails to work as soon as the tablet is in sleep mode. This makes the alarm pretty useless for me. Since I can't seem to find anyone else with this problem I figure it's a hardware issue? Does anyone know what the problem is, and is there a fix or work-around (besides keeping the screen on all night)?

Thanks a lot!

Answer
Jona (Lead Developer) 5 years ago

Some Android devices, specially tablets, can go into a deep sleep. When they go into this deep sleep alarms wont work as you have seen.  We have done some research to try to work around this but havent found a proper solution. We have set this issue on our to do/ to fix list.

0
Will be answered

theme capability would be awesome.. linux version & windows version too..

Ware Wolf 6 years ago • updated by Jona (Lead Developer) 6 years ago 0
WinAmp let ppl make themes..their app exploded when they did this..might b a good evolution to follow.. need versions for linux and windows too.. B) 
Answer
Jona (Lead Developer) 6 years ago
Great feedback.  Thanks for your ideas, I would love if we could do this! Only problem is well not enough time to work on it :(...  However we are doing a new release of our app soon that contains 2 skins and the potential to open it up for designers to try making their own skins...