Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Under review

invalid url on sndroid 4.2.2. anyone else having the same problem?

razor b 11 років тому оновлено Jona (Lead Developer) 11 років тому 0
Відповідь
Jona (Lead Developer) 11 років тому
When you get an invalid URL issues please go to xiialive settings and all the way on the bottom press bug report. That should help us see what could be the cause. Thanks!
0
Under review

OK I have written before and am confused.

Susana Castro 14 років тому оновлено Jona (Lead Developer) 13 років тому 5
OK I have written before and am confused. I go to www.radiocentro.com.mx and want to connect to 2 of their stations there. You all say you do not support the format yet. 2 of the stations on that site I can access on xiialive. There are 2 others on there I cannot. The 2 I can access are Universal 92.1 and StereoJoya 93.7. They were already on the listings. The 2 I want to add are RadioCentro and Fonografo. When I try to add the 2 already on xiialive I get an unsupported format error as well. Maybe I am entering something incorrectly. Please help!!!
Відповідь
Jona (Lead Developer) 14 років тому
Hello, sorry for the late reply. I usually recommend sending an email to the radio stations. Sometimes they can provide you with the correct link to stream their radio station. The formats supported by XiiaLive are MPEG and AAC.
0
Fixed

GPS location?

Анонім 14 років тому оновлено Jona (Lead Developer) 14 років тому 1
It seems quite unnecessary that xiialive needs to activate the gps to find my location. I hear that the ads are location-based, but as far as I understand every other app I use find my location based on cell tower location. But my gps icon keeps flashing on and off with xiia live lite. I use a HTC Legend.
Otherwise, xiialive is my absolute favorite app, all categories! Fantastic work, beautiful interface.
Відповідь
Jona (Lead Developer) 14 років тому
Update v2.1.6 has fixed this issue.
0
Under review

Home page says "supports iPhone" but I don't see how it does....

Stephanie & Chad Bendel 13 років тому оновлено Jona (Lead Developer) 13 років тому 0
Відповідь
Jona (Lead Developer) 13 років тому

We currently don't support iPhone.  Our home page www.xiialive.com does not specify that.  


Is it possible you looking at the shoutcast/winamp website? They are not the same company as us.

0
Under review

Ninguna radio funciona, empieza y se detiene

ivana 10 років тому оновлено Jona (Lead Developer) 10 років тому 1
Hola.Tengo tablet sm-210 tab3 y tengo problema con radio .Pongo reproducir cual quier radio empiesa y se detiene.
0
Є відповідь

Accidental default app

Kimbo Slice 11 років тому оновлено Jona (Lead Developer) 10 років тому 3
I selected XiiaLive as the default application on my galaxy s 3 for Dropbox audio files. XiiaLive does not play the file and I can't find anywhere how to remove that feature. Help?
Відповідь
Jona (Lead Developer) 10 років тому
The following steps should reset the default launch settings for XiiaLive:

  1. Go to your devices Settings and tap on Apps (Might be called Applications manager or on older phones simply Applications).
  2. Find XiiaLive and tap to open the App info page.
  3. Scroll down and under Launch by default tap on the button Clear defaults. That should remove all default launch settings for XiiaLive.

0
Under review

Buffers alot when listening to kblo 1 and 2 even on wifi.

Chris Gunter 14 років тому оновлено Jona (Lead Developer) 14 років тому 0
Buffers all the time with Kblo 1 and 2 even on wife. using lite version would paid version help with this?
Відповідь
Jona (Lead Developer) 14 років тому
I have investigated the particular KBLO station and was able to reproduce the issue rarely.

Event though this is a very low bitrate station, I have seen that the data connection sometimes lags a lot causing the app to go into buffering mode. The player is starving because the data rate goes up and down inconsistently.

Thanks to that station, I was able to find other bugs in the app. This fix should improve streaming of these types of streams.
0
Є відповідь

After update lots of stations I used to have don't load

Brad Caldwell 10 років тому оновлено Jona (Lead Developer) 10 років тому 1
the update version wont load lots of stations i used to have....why....and what happened to howard stern?
Відповідь
Jona (Lead Developer) 10 років тому
If the station you are looking for is Howard Stern please see the following post.
http://support.xiialive.com/topic/595343-what-happened-to-the-howard-1005-and-1015-streams/

Please note that some stations might go down and some times they do come back up. Sorry for the inconvenience.
0
Under review

Reconnection issues with ASX streams

johnny_se 13 років тому оновлено Jona (Lead Developer) 11 років тому 0

When roaming and switching between WLAN, 2g and 3g, the stream you listen to needs to reconnect. Although on all versions of android the latest 2.2.4 player skipps the phase of creating playlist and tries to reconnect right away.

When you start connecting to the below stream it creates a playlist first, then connects. Upon connection drop, i need to go to the favourite menu, pick another station in my list, then that one does create a playlist and then connects. I cancel that stations connection and switch back to my original channel i was listning to. Now it DOES create a playlist and then connects without a problem.

Can you rewrite the program / reconnect function to completly reset itself on connection drops?

3FM Windows Media WMA 32kbps http://livestreams.omroep.nl/npo/3fm-sb

31kbps ASX 44,1Khz 2ch 

P.s. this also happens when i take out my headset, the xiia stops playing (as i configured that in its options). But to reconnect to the stream later again, i can not press play, i need to select another station first to "reset" the internal engine i guess.

Previous versions of the player did not have this issue, been using the program quite a long time now and well basicly only listen to the one dutch radio station above :).

Note also that when i got packet loss, xiia will just wait till it receives again and coninue playing, which is good. But on network switching well..it involves taking the phone out of my pocket and click and point here and there :)

thx in advance, hope you guys can look into this and i have supplied you with enough details to locate the problem, otherwise just ask, i keep testing :)

Відповідь
Jona (Lead Developer) 11 років тому

It's been a while since your initial post. We are kinda now trying to catch up with all forum posts... :) On XiiaLive v3 we have upgraded and resolved multiple issues. Are you still having issues?

0
Under review

Add option for mono audio output

Doug McC 10 років тому оновлено Ralph 9 років тому 1