Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
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Live Pro and basic app time out when screen sleeps
My basic Xiaa app times out/turns off whenever the app is minimized or the phone screen goes to sleep. I have the Live Pro version also and it just started doing the same thing this week. The only change i made recently was to stop the auto start of the app any time it got near a blue tooth device. Struggling to find right settings to fix this. Would like to turn off phone screen while streaming when exercising so accidental screen touches won't occur. Thanks for any help, love the app!
Changed Stefline Radio streaming link
Good evening, Modification of the Streaming link of our radio station referenced at Xialive To achieve this, we send you the following data: The name of your radio station STEFLINE RADIO New link or URL for a streaming player http://streamingv2.shoutcast.com/stefline-radio Website http://www.stefline.com Please make the change as soon as possible cordially
The connection sound continues whether I'm using XiiaLive Pro or not
Love the app (XiiaLive Pro). However, once I've run it, it continues making that gulping connection sound even when I'm not using it, even when I've manually killed the app from the App preference. I have to restart the phone to get rid of it. I'm running on a Pixel 4 but I had the same problem on my old Pixel 3.
Alexa support
Not that Tune In has stopped supporting the free version on Alexa, I think you guys could be prime to step in a snatch a lot of users away from them. Me personally I will gladly go Pro if you can support XiiaLive on Alexa. I don't know all of the ins and outs but I think it would be a good move. Yeah I know Amazon is a pain to partner with but....
jazz24 and France inter stopped to work
link not valid anymore I had to search a working url and add it manually. But doing so I lost album pictures
I like XiiaLive as it is working much better in BMW than tunein
using Huawei M5 and Samsung S10 both running android 9
same issue on both system
can you help?
alarm on iphone
I use iPhone 7, iOS 13.1. I am using xiialive version 1.2.2. I bought xiialive pro, but didn't see the upgrade to pro. Why does xiialive running on iphone have no Alarm item?
music stops playing upon screen unlock and app selection
- What device do you have? Note 9
- What OS version is it running? Android version 9
- What happened? Every time I am listening via the app and my screen turns off, when I go to unlock the phone the app music stops but the station still looks like its playing/streaming.
- What did you expect to have happened? The issue started happening a couple of months ago. Not sure
- What steps reproduce the issue? Unlocking the phone while the player is streaming music and selecting to open the app causes the music to stop playing but the stream keeps running.
Customer support service by UserEcho
