Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
I've purchased pro version for Android.
but now I've changed phone in iPhone. Can You restore my purchase in IOS
Hi Max! Unfortunately, we can't transfer purchases across different Appstores. You will need to purchase it again on the iOS appstore. We do appreciate your patience and understanding. Thank you!
Updated android 6.0.1 stop working outside the main apk screen
after I updated my Samsung Galaxy S2 tablet I use to listen my favorite radio from xiaa widget. Now it never start. It only start playing when you get inside the app. Soon after you leave stop playing
will there be a RadioReference Broadcastify plugin for the IOS version as in the Android version?
will there be a RadioReference Broadcastify plugin for the IOS version as in the Android version?
Hi Bill! At this stage, we don't have plans since we currently don't have any rights to use the service in iOS. We do appreciate your patience and understanding. Thank you!
Store stream cache in internal memory instead in RAM
Make stream cache stored in internal memory (/sdcard or /sdcard0) instead in RAM because i want to multitask. If i try to run other apps, Xiialive closes due to low RAM
Stream Authentication
Any plans to add stream authentication to the iOS app like how the Android app handles it
[off-topic] Contact page does not work on xiialive.com
Just reporting 'off-topic' bug :) . It gives me forbidden error like this:
http://www.xiialive.com/contact/
Forbidden
You don't have permission to access /contact/.html on this server.
Equalizer stops working when I press the stop button.
I have a Samsung Galaxy Mini running Android 4.4.2 and XiiaLive Pro.
When I start the app, and play shoutcast radio station, I can turn on the EQ and change settings and hear a difference. As soon as I stop and start the play back, the EQ no longer has an effect. To make the EQ work again, I need to stop the app in recent Apps and restart the player. And, again, as soon as I stop/change stations, the eq settings are lost.
How to get the radio from cache
I just upgraded to pro and I don't know how to stream ahead 60 minutes and then play thereby not consuming the data.
Hi! We can't skip ahead time since it's a live radio. Also for streamed files that doesn't work at this time. Hope this helps!
Can no longer find/hear SOMA-FM stations
Hi - I bought PRO version because XiiaLive seems a great player for the SOMA-FM stations (i.e, Groove Salad, Sonic Universe, etc). But recently XiiaLive can't connect or find them. I've searched the forums and tried other directories and techniques (like deleting and adding url manually). I just keep getting "Can't Connect".
SOMA-FM site says, "Our high bandwidth mobile streams are 64k AAC-HE, and the low bandwidth streams are 32k AAC-HE." Is it possible that XiiaLive can't play these streams?
Сервис поддержки клиентов работает на платформе UserEcho
