Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Answered
Jamie Binnie 4 years ago • updated by Ralph (Support) 2 years ago 5
when i down loaded game it isnt  openable due to it being in safe mode.  How do i get it out of safe mode
0
Acknowledged
Craig Drury 2 years ago • updated by Rodrigo (Developer) 2 years ago 1

it would be good to let me set an early alarm, quiet with a fade and a second loud without. Classic FM then team rock radio if you get my drift...


Answer
Rodrigo (Developer) 2 years ago

Hi Craig,

this is a good idea. We want to keep it in mind for next releases.


Thanks,
0
Answered
Suelter Alves 4 years ago • updated by Jona (Lead Developer) 4 years ago 0

ola como eu faço para add minha radio no xiialive radio 69.175.73.66:8404 radio phs gospel

Answer
Jona (Lead Developer) 4 years ago
If this is your station and you are trying to add it to the radio directory please see the following link.
http://support.xiialive.com/topic/284324

If you are trying to add it as a favorite station please make sure you add to your URL http:// at the beginning.
0
bradda 7 years ago • updated by Jona (Lead Developer) 5 years ago 0
Thanks! I've only paid for two apps for my Moment, this and LauncherPro, and I am very happy I did. xiia is a well written app that is well worth the low price, even compared to its free competitors. I also love that you take feedback so well and so positively, and act on it! Money well spent.
Answer
Jona (Lead Developer) 5 years ago
Thanks for the great feedback! We really appreciate it! Next update v2.1.6 should bring lot of fixes and new cool features!

Thanks again!
0
Fixed
thkg00fy 5 years ago • updated by Jona (Lead Developer) 3 years ago 2

Hi,

currently I'm using 3 different Android powered devices. All of them seem to have troubles. I will create one thread for each of them, because there are different problems.

My Samsung Galaxy Y(oung) has some issues with the current version. The FFMpeg stream engine almost freezes the device, cause it seems to need a lot of cpu power. Also the buffer doesn't work with this engine (bug or feature?)...

The "Android" engine works well .. except for some "features". When playing a stream the "BUFFERING 100%" keeps displaying on and on, including the annoying notification sound (which can be deactivated .. oh lucky me :D ). Also the stream URL in the notification bar keeps on to be displayed on and on... quite annoying!

This is not a big problem so far, but ONE thing is critical! When pushing the "PAUSE" icon inside the player, the stream pauses and is cached, until someone would hit the "PLAY" icon... Unfortunately this icon doesn't show up, due to the "BUFFERING 100%" message!

It seems like the player thinks it has nothing to play back... Stupid player! .. Nah, just kidding!!!  ;)

Okay, this should be enough so far for this post.


Kind regards

thkg00fy

Answer
Jona (Lead Developer) 3 years ago

Ok! Lot of stuff let me try to narrow down what you believe is wrong and should work better.


1. FFmpeg stream engine almost freezes device. How can I reproduce this? Does it just make your phone slow?

2. FFmpeg buffering settings.  How are you determining that this setting isn't working?

3. Annoying rolling notification bar.  We are adding a new feature next release that allows you to disable the rolling notifications. In your case there seems to be some issues obviously with the streamer which is causing continuous messages.

4. You are pressing pause button while player was buffering? Thereafter you can't resume?

0
Answered
Luis Tapia 2 years ago • updated by Rodrigo (Developer) 2 years ago 1

Why i can fine my radio here

Answer
Rodrigo (Developer) 2 years ago

Hi Luis,

you can add your radio following these steps: How do I add my station to the XiiaLive Radio Directory?.


Best,

0
Not a bug
geek6oy 5 years ago • updated by Jona (Lead Developer) 5 years ago 4

Just upgraded to version 3 from Play and get "error 2" when trying to backup to xml.

HTC One X, Android 4.0.4

Answer
Jona (Lead Developer) 5 years ago

This is an IO error. It seems the app can't store into a file. We currently require external storage. If your device doesn't have that it will error.


If you believe it does have external storage collecting the logs after you reproduce the issue could help us understand the issue:

http://support.xiialive.com/topic/38494


We will be improving the backup method so that it doesn't require external storage and so you can easily pick where to store the backup.

0
Completed
Bernard Bockholtz 4 years ago • updated by Jona (Lead Developer) 4 years ago 0
Add for belgium RTBF Vivacité. Thank you.
Answer
Jona (Lead Developer) 4 years ago
Hi thanks for your request! You can add the station to UberStations directory by following this link. Or you can send a request to add the stations to support@dar.com.

An alternative you can go here from your device browser and search for RTBF. You should see all those stations. Simply click one and open it with XiiaLive. Once the station starts playing save it to your favorites so that you don't have to search it again.
Answer
Jona (Lead Developer) 6 years ago
I'm not sure I understand your question.  Could you explain a little more? Thanks!
0
Fixed
Maxxx 4 years ago in Android / Equalizer • updated by Jona (Lead Developer) 3 years ago 2
Hi, I'm using XiiaLive Pro version 3.0.22 on a Droid 4 w/ Jelly Bean. the main reason i got the player was the equalizer, which used to work great. however, now I get the error message "Unable to initialize sound FXs" and the equalizer isn't working anymore. any idea what's going on? thx

Answer
Jona (Lead Developer) 3 years ago

Please try restarting your device. This generally fixes the issue. The EQ might break if XiiaLive is ever forced killed by task killer applications. The EQ is a feature provided by Android and when it breaks it is a OS issue.  That is why we are looking into creating our own EQ that should never break :)