Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
+1
Fixed

Xiialive problems from the latest version

Dimitris Serdaris 9 year бұрын updated by Rodrigo (Developer) 9 year бұрын 9

Yesterday I did update to the latest version in xiialive and maked two problems

First Xiialive shows that I have 207 radio stations and the true number of my radio stations is 407.

And last the backup file .xl don't show the tags with Cyrillc and Thai alphabet while before with. xiia these tag showing perfectly.

Please bring back .xiia!

Merry Christmas!

Answer
Rodrigo (Developer) 9 year бұрын

Hello Dimitris,

thanks for sharing this problem. We will work on fixing it soon.


Best,

+1
Under review

Configurable Bluetooth Metadata

Nelson Waissman 11 year бұрын updated by Rodrigo (Developer) 9 year бұрын 9

So, first of all, I just want to congratulate on the best Internet Radio app currently on the market. As someone who has recently migrated from TuneIn, I have to say that Xiialive is light years ahead in features. While I do think that the Shoutcast directory is somewhat lacking on international radio stations, and would love to see additional directories, today I am writing to talk about BT metadata streaming. 


What I would really really love to be able to do is define, in some advanced settings, the metadata information transmitted via Bluetooth. While I know that Xiialive is supposed to send station, artist and song name, for some reason my car stereo/phone combination only shows song name metadata. That is, I can only see the song name, not the artist nor the station. This is not a Xiialive problem, it also happens with the phone´s standard music player and other apps. 


My goal is to use bluetooth controls on the car without accessing the phone, so I wish I could navigate through my favorite stations seeing their names on the radio without need to check the phone screen. 


So, would it be possible to configure Xiialive to send, for example, station name on the song name tag? There are thousands of streams that do not tag their songs, so being able to use those tags for additional info would also be soooo great (I can think of battery status or traffic RSS feeds for example). 


Anyhow, I am using a Samsung Galaxy S3 with Android Jelly Bean 4.1 and Xiialive Pro 3.0.2.2 on a 2013 Nissan Connect system, Thanks and keep up the great work. 


Answer
Rodrigo (Developer) 9 year бұрын

Hello István,

we're reviewing this possibility.


Thanks.

+1
Answered

Can I purchase XiiaLive via other methods other than the Android Market?

Jona (Lead Developer) 14 year бұрын жаңартылды 14 year бұрын 1
Answer
Jona (Lead Developer) 14 year бұрын
As of now we don't provide the paid version via other methods but we would like to do so in the near future.
+1
Fixed

Home screen favorite stations shortcuts doesn't work

Slava Ivanyuk 12 year бұрын updated by Jona (Lead Developer) 11 year бұрын 4
When I open a station through favorites widget most of the time I'm getting unexpected stop. Player enters endless retry loop, and never plays the station. If I open the same station through favorites menu inside the player everything is working just fine.
Answer
Jona (Lead Developer) 11 year бұрын
UPDATE 12/10/13
We have resolved an issue with home screen shortcuts and the fix will be part of the next version 3.1.1 release.
+1
Answered

Can you increase the ongoing buffer size?

Jona (Lead Developer) 14 year бұрын жаңартылды 13 year бұрын 2
Answer
Jona (Lead Developer) 13 year бұрын

Yes! You can set your "pre-buffer" and "ongoing-buffer" in the settings page area.
Tip: The higher the time the longer it will take to start playing.


Also see:

http://xiialive.userecho.com/feedback/39588-what-are-prebuffer-and-buffer-length-settings/

+1
Fixed

Android 4.4 Kit Kat / Nexus 5 unable to connect to streams

Mark R 11 year бұрын updated by Jona (Lead Developer) 11 year бұрын 7

So I just got my N5 and love the device.

But.. can't listen to streams.

Looks like Google changed something in 4.4.


A workaround is to use the FFMpeg engine.


Happy to test patches if you need me to.



Answer
Jona (Lead Developer) 11 year бұрын

Issue has been resolved and now available as v3.0.3.2.


Update notes:

http://support.xiialive.com/topic/301276-/

+1
Answered

Why do some of my favorites no longer play?

Jona (Lead Developer) 14 year бұрын жаңартылды 14 year бұрын 0
Answer
Jona (Lead Developer) 14 year бұрын
There are a couple reasons why some of your favorites aren’t playing.

1. The radio broadcast server/s is/are possibly down, full or no longer available.

2. The broadcast moved to new servers. In the case they move to new servers you can just try finding the radio station again via search and add it back to your favorites.
+1
Answered

Lost Backup File

DonpK 9 year бұрын жаңартылды 8 year бұрын 12

I have been add stations to the Favorites list by editing the "backup.xiia" file and saving it to "sdcard/xiialive/backup/backup.xiia" . I may have done something wrong, because now when I select "Restore from xml file" I get an error message saying "Backup file not found under path:" "/storage/emulated/0/xiialive/backup/backup.xiia".


Any suggestions about how to fix this problem?

Answer
Jona (Lead Developer) 9 year бұрын

Hey @DonpK sorry for the delay responding to your question... :/ and thanks @Evildog for your help! :)


So doing what you did should have worked. If the file was corrupted for some reason I think it should have given an error saying that it was corrupted. You can attempt to retry the action and right after trigger a bug report. On the bug report place this post URL as a reference. Hopefully, that gives me an idea what is going on. Also, the other deal would be to look at your actual backup file.


So anyways, the xiia file is a bit tricky to edit and can break easily, mainly because it wasn't made to be edited. Also, doing backups and restores is way to hard... For that reason we created a new way to backup and restore your favorites which is super easy. Release v3.3.1 is now slowly rolling out with this feature.


So now with the new backup file it is a bit easier to know how to modify the file. Also, the backup is now shared to any location you want. To restore you can just tap on the file from any location, email, dropbox, etc... and XiiaLive will be suggested to open it.



+1
Answered

After moving app to SD card widget no longer works. Why?

Jona (Lead Developer) 14 year бұрын жаңартылды 14 year бұрын 0
Answer
Jona (Lead Developer) 14 year бұрын
Moving already installed apps to the SD card can break some things such as the widget. In order to fix this particular issue with the widget you will need to:

1. Remove broken widget
2. Restart phone
3. Add widget again
+1
Planned

Utilize 60 minute buffer in car without cell service or wifi

Kev Levin 11 year бұрын updated by Jona (Lead Developer) 11 year бұрын 4
Hello,
Is there a way to listen to the 60 minute buffer cache without cell service or wifi? Is there a setting to put the paid version on so you do not get a connection timeout and lose your buffer cache!

I do not have cell service so I wanted to cache 60 minutes in the buffer over wifi and then listen to the 60 minute cache in may car without using a cell service.
Answer
Jona (Lead Developer) 11 year бұрын
Thanks for the request. Currently there is no option for what you are saying. Essentially, we will be adding the ability to record soon. This will allow you to record a live stream and be able to listen to it later on.