Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
  1. Fòrum: General
0
Respost

Xiialive Purchased auto upgraded and says not purchased.

Peter L fa 11 anys • updated by Jona (Lead Developer) fa 11 anys • 2

I purchased Xiialive (2011) and then later it auto updated to Xiialive Pro and now it says I haven't purchased.  Any ideas?

Answer
Jona (Lead Developer) fa 11 anys

Please make sure you are using the same email address on GooglePlay that you used originally to purchase XiiaLive Pro.  If the same email is being used you won't get charged twice. Any issues please let us know.

0
Respost

Lock screen

Bigd Newro fa 12 anys • updated by Whatever 2 fa 9 anys • 5

Could IT be possible to remove the widget from the Lock Screen via setting? i have Not found the possibility. Thanks in advance and keep up the cool work. 

Answer
Jona (Lead Developer) fa 12 anys

We will add an option to disable the lock screen player.

0
Respost

Favorite currently playing station

Benedikt Bauer fa 13 anys • updated by Jona (Lead Developer) fa 13 anys • 2
I'd like to add a station to my favorites after I opened it via the browser or some other external app.
In the favorites menu I can only select to add a new URL by copy/paste or normal input, but I can't copy the url from now playing nor is there another way to just add the currently playng station to the favorites.
Answer
Jona (Lead Developer) fa 13 anys
You should be able to add a currently playing station by pressing the round + button.  If this button is disabled it's because the station is already a favorite.  Check it out let me know if that is what you where looking for! :)
0
Fixed

Lock screen song title

Lee Hicks fa 12 anys • updated by Jona (Lead Developer) fa 11 anys • 4

The lockscreen widget  shows only the station name above, then the artist below.  The title of the song is missing.  It shows fine in the notification pulldown and on the homepage widget, just not on the lockscreen widget.

Answer
Jona (Lead Developer) fa 11 anys

Issue has been resolved in release v3.0.1.3.

0
Respost

Amazon appstore several versions behind

D. S. fa 10 anys • updated by Jona (Lead Developer) fa 10 anys • 1
I recently (2-3 weeks ago) purchased XiiaLive Pro on the Amazon appstore, only to realize afterwards that it is several versions behind the app in Google Play. Obviously, there were some big changes released in the 3.2+ versions of the app, and since those changes aren't currently available in the version of the Amazon appstore, I've been using the free version from Google Play rather than my paid Amazon version. Will the 3.2+ version be released in Amazon store any time soon; or if not, is it possible to either get the Google Play Pro version for free or a refund on my Amazon purchase?
Answer
Jona (Lead Developer) fa 10 anys
Hey, yes Amazon version is behind due to some issues we had with their testing and approval. Hopefully, I should get it approved and released in the next couple of days. Sorry for the inconvenience.
0
Respost

XiiaLive Project Funding

Alex Huelsebusch fa 13 anys • updated by Jona (Lead Developer) fa 10 anys • 5
Does this project make more money from the ads in the lite version or the fees of the paid version? I'd like to help out the project as much as possible...
Answer
Jona (Lead Developer) fa 10 anys
Hi Alex, thanks for your post.  Our revenue is mostly the same coming from paid and ads revenue.  It's not a whole lot... :/
0
Fixed

init stream engine failed

Peter fa 11 anys • updated by Jona (Lead Developer) fa 11 anys • 3

this station does not work, but on PC in Firefox it opens (yes I have the WMP extension for Firefox installed). Codec info: Windows Media Audio 9.2, 64 kbps, 48 kHz, stereo 1-pass CBR  http://live.rfn.ru/radiomayak_fm


I can't figure out the other posts related to this error message.

Answer
Jona (Lead Developer) fa 11 anys

I was unable to reproduce the crash. Please provide the device you have and what version of Android is running. Thanks!

0
Fixed

Connection dropped and doesn't re-connect

Ramzy Ayyad fa 13 anys • updated by Jona (Lead Developer) fa 11 anys • 3
I'm having a problem with the connection being dropped and staying there
Answer
Jona (Lead Developer) fa 11 anys

This issue has been a bug on older versions of XiiaLive. XiiaLive v3 should no longer have this issue.

0
Completat

Slider on streaming mp3 file.

chliu fa 12 anys • updated by Jona (Lead Developer) fa 11 anys • 0
Hi,

Can you add the slider on streaming the mp3 file? so that we can jump to or go back to desired time slot. 
Answer
Jona (Lead Developer) fa 11 anys
Thanks for your request. This feature is now available on XiiaLive v3.
0

Can no longer stream several stations

Joe Mesko fa 10 anys • 0
I have several stations that I listen to and for some reason they no longer work. I tried removing and re-adding them. Still not working. I have another radio app I use that streams these stations just fine. This seems to be an ongoing problem. I do have the paid version. A little help would be appreciated. I have submitted several private messages and no response. Is there no more support for this app?


Customer support service by UserEcho