Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?
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  1. Forum: General
0
Under review

How can I determine the version on my phone is the PAID version I paid for?

Khile T. Klock 14 years ago • updated by Jona (Lead Developer) 14 years ago • 0
I paid for XiiaLIve, but I'm not so sure I see the new features listed for PAID versions...

How can *I* tell if I have the PAID version or not... where's the BOUT or registration info..??
Answer
Jona (Lead Developer) 14 years ago
Note, that paid and free versions can be installed on the phone. That means both can be used simultaneously. We generally recommend uninstalling the free version to avoid confusion. If you have already some stations on your free version make sure to back them up via settings so that you can load them on the paid version.

There are two easy ways to tell which version you are running. One, check the launch icon if it has the lite word on it. If it does than it's not the paid version. Two, when you open the app look at the XiiaLive logo. If it has the lite word on it it's not the paid version.
0
Fixed

Stream disconnects every 60 seconds on Xperia x10

davegrips 13 years ago • updated by Jona (Lead Developer) 11 years ago • 0
This just started happening last Friday.  Connects to stream and then disconnects every 60 seconds or so then reconnects.  Does this constantly but only in 3g.  When using WiFi it doesn't lose connection.  Using latest 2.2.4. Android 2.3.3
Sony
Answer
Jona (Lead Developer) 11 years ago

This issue should already already been fixed on XiiaLive v3.

Answer
Jona (Lead Developer) 13 years ago
You have most likely started the XiiaLive Lite and not XiiaLive.  Please make sure you have uninstalled XiiaLive Lite to avoid confusion between the two versions.
0
Completed

Submission for New Radio Station

Achràf Mahha 11 years ago • updated by Jona (Lead Developer) 11 years ago • 0

Please can you add this Radio station to your Database,

Name : DNC Radio

Country : Morocco

Home page : http://www.dnc-radio.com

Streaming Links : http://www.dnc-radio.com/dnc-radioplayer.asx

                           http://listen.radionomy.com/dnc

                           http://www.dnc-radio.com/dnc.m3u


Description(French):


DNC radio est une Webradio Marocaine lancée en 2013 grâce à l'initiative d'un ensemble de jeunes passionnés par la Radio. DNC radio propose chaque jour un bouquet musical très riche basé essentiellement sur les styles Dance, Clubbing, House, Techno, Electro, ainsi que des émissions spéciales pour d'autres goûts musicaux .


Best  Regards,


Answer
Jona (Lead Developer) 11 years ago

Please see the following post about this subject. 

http://support.xiialive.com/topic/284324

0
Fixed

Update 2.2.1 for Xiialive Atrix Problems

Gary Rogers 13 years ago • updated by Jona (Lead Developer) 13 years ago • 0

Just installed the new update 2.2.1 for Xiialive on my Atrix phone I now have must have the "internal stream engine" on in order to listen to MPEG streams or I get the "Android Media Framework Failures" error message.  When I have the "internal stream engine" on I cannot connect to ASX streams it will connect with "internal stream engine" off. Also I no longer receive song info on any stream.

Gary

Answer
Jona (Lead Developer) 13 years ago
Update v2.2.2 fixed your issue! :) Thanks for your patience!
0
Answered

add my radio station

بسام الخوري 11 years ago • updated by Jona (Lead Developer) 11 years ago • 1
i want to add some radio station in your apps is that easy like this arabic radio station
http://www.freesyriaradio.com/


Answer
Jona (Lead Developer) 11 years ago

Please see this post about how to add custom stations to XiiaLive favorites. Also, we recommend you try finding the station here and adding it to favorites.

0
Answered

Jammed Kindle - downloading - HELP

orlando2002 12 years ago • updated by Jona (Lead Developer) 12 years ago • 0

 I have it on my kindle HD. It says downloading 3.0.1 which has been downloading for the last 2 hours & now I cannot turn my kindle off % won't do anything. It's jammed it and am hoping when my battery dies that my kindle will work. Any suggestions?

Answer
Jona (Lead Developer) 12 years ago

I would recommend you stop the download and restart your device and try downloading again. I'm guessing the Amazon AppStore app had some issues.

0
Fixed

XiiaLive Lite Holding Wake Lock

Chris Angeli 13 years ago • updated by Jona (Lead Developer) 13 years ago • 0
Basically noticed this last night using the timer. Set it for 30 minutes timer so that it would shut off once I am asleep. The music stopped but when I woke up my battery was down to half. Looking into the battery stats, Xiia held the wake lock it had throughout the night so the phone never went into sleep mode properly. This should be fixed so that Xiia isn't holding a wake lock it doesn't need while idling.
Answer
Jona (Lead Developer) 13 years ago

Thanks for the details.  I'll investigate...

Update 06/08/11:

I'll be removing the PowerWake Lock which is not necessary.

Update 06/13/11:

Update v2.2.0 is out and resolves this issue. Release notes here: http://xiialive.userecho.com/dash/topic/43005-xiialive-v220-release-notes/

0
Planned

cross platforms

paul “Dj Skratch” hod 10 years ago • updated by Jona (Lead Developer) 10 years ago • 1
HI been trying your app out and it seems very good so far. But a few suggestions is an account where you can login via google account or other means to say an xiialive account so you can see the stations you have on any device?  Also would be a good idea to organise the stations by dragging them up or down.
Answer
Jona (Lead Developer) 10 years ago
Thanks for your request. We would like to provide cloud storage and improved sorting options for your favorites. This is something we want to add just waiting to have enough resources to do it. :)
0
Under review

ASUS Fonepad custom URL fails to play

Rainer Peffm 11 years ago • updated by Jona (Lead Developer) 11 years ago • 6

I use an ASUS Fonepad w/ Android 4.2.2. Adding playlist URLs works  fine. But everytime I try to add a .mp3 or .ogg stream URL, it verifies ok, then tries three times then says  cannot play. When adding the URLs to TuneIn they work alright right away. sam

Answer
Jona (Lead Developer) 11 years ago

Thanks for your feedback. Are you able to play the stations provided by the app?



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