Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
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- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
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Licensing Failed Error 46620
I just purchased a pro version and I'm getting this error on a random basis. I've cleared data many times and I still get this error. I'm running Android 5.1.1 on Sony Xperia Z3 Compact.
Can't hear from rtmp link.
rtmp://edgeamericaspushlivefs.fplive.net/edgeamericaspushlive-live/streamMetroRadio
Thank you very much!
Try looking for the station using the following suggestions:
http://support.xiialive.com/topic/285095-last-resort-search-for-your-favorite-station/
Google Backup Service support
I want a Google Backup feature that i can sync my tags, favorits, and my settings into my Google account, and allow users to edit tags and station on xiialive.com. First, just make simple backup that backup 2 files, settings and tags/favorits/links xml file to Google, and after that you can do advanced backup.
Google Backup Service Android developer: http://developer.android.com/google/backup/signup.html
Google Cloud Platform Console: https://cloud.google.com/appengine/docs/python/console/datastoreadmin
Hi Evildog,
actually we've a cloud-sync alpha platform where we're planning to introduce this feature also.
Thanks.
Last.Fm Scrobbling Problem
Hi. Excellent app by the way.
Having a bit of a problem with the latest version of XiiLive not scrobbling to Last.fm. Anyway I can fix it? Running Android on a Samsung Galaxy Y phone. Thanks a lot!
Last.fm bug has been resolved. It is now part of release v3.0.1.2. Please make sure to turn off AVCRP metadata feature to get scrobbling to work. You can turn it off by going to XiiaLive settings -> App controls and scrolling all the way to the end.
10 seconds rewind button?
Can you add a 10 sec rewind button?
Tunein have 10 sec rewind and forward button but sadly Tunein developer keep creating new annoying bugs every update so i'm moving to XiiaLive. i tried the free app of XiiaLive and i liked it already because it has the same feature like Tunein have and XiiaLive is more advanced but rewind button is missing.
Thanks for the idea. A rewind button could be useful. We will add this to our list of requested feature for review.
No sound
I dock my Droid Bionic overnight to charge via mini USB. The dock also has a ear piece plug in, which I use to listen to Xiia radio. Works fine.
After I undock and try to use Xiia during day, usually no sound. I've tried "stop on unplug" both ways, no different.
Occasionally sound will return when I plug & unplug an earpiece.
Otherwise love app... C
Thanks for your feedback! Sorry took this long to reply... Please try reproducing the issue and right away collect the logs. Hopefully that allows me to see what is causing this issue.
http://support.xiialive.com/topic/38494-how-to-collect-error-logs/
Bluetooth is connected no sound comes out from XiiaLive
Weird electronic stuttering sound
Hi, I have the newest version of XiiaLive on Android KitKat 4.4 on my Nexus 7. When I have XiiLive running, and I change to another program, screen or even just open a folder it makes this weird electronic stuttering sound. not the music stuttering, but a sound over everything. it is just momentarily there, but it happens each and every time i do anything on my nexus while the music is playing. Do I have something set up wrong? Help... I love XiiaLive BTW and have been a user for years now. Thanks for a great product.
So if your favorites include some that are AAC/AAC+ they wont play... :(
Customer support service by UserEcho
