Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
  1. Forum: General
+1
Answered

paid version not on market

Anonymous 14 years ago • updated by Jona (Lead Developer) 13 years ago • 2
When I look for the paid version on market it does not exists. Searching only shows lite and your links to paid version finds nothing. Using a HTC Desire.
Answer
Jona (Lead Developer) 13 years ago
The lastest version of the Android market has improved and now it should be visible to all android devices...
+1
Answered

Impossible to buy your application from Google market France

Anonymous 14 years ago • updated by Jona (Lead Developer) 14 years ago • 0
After my payment I receive the following message: "command canceled due to an internal error in Market" (perhaps a problem USD / EURO)..
I am a French user excuse for my very bad english.
Answer
Jona (Lead Developer) 14 years ago
The Android Market usually doesn't work properly for some users. In your case you should retry. Possibly restarting your phone and trying again. Usually this resolves these common issues.

Thansk
+1
Under review

mic stays open after phone call ends

Oauth Oauth 9 years ago • updated by Ralph 8 years ago • 1
  1. The microphone will stay open after receiving and ending a phone call while xiia is streaming. I am using headphones (without inline mic).

Running stock android 5.1 on nexus 4.
+1
Answered

radio station counter

Петр 12 years ago • updated by Jona (Lead Developer) 12 years ago • 0
hello! nice graphic. When I connect to some radio station, do they know about that? does it add to their listeners counter? thank you
Answer
Jona (Lead Developer) 12 years ago
I'm not 100% sure how exactly listeners count is computed by the SHOUTcast servers but every time you connect it should reflect as a new listener based on IP of the device.
+1
Answered

why don't playing adress

vla krasnikov 12 years ago • updated by Jona (Lead Developer) 12 years ago • 3
Answer
Jona (Lead Developer) 12 years ago

I have tried your link on our devices and it's working. Could you provide us with a little more information?


1. What device do you have and what version of Android is it running?

2. What is the exact error you are seeing?

+1
Will be answered

Stations presets

Bret Mullenix 13 years ago • updated by Tim M 13 years ago • 0
It would be nice if there were quick presets, like on a car radio, for stations. Say buttons numbered 1-6 or something so we can hit one quick instead of searching. through our favorites.
Answer
Tim M 13 years ago
That's actually a very good idea :)
We'll definitely put that on our to do list.
For now though, you could have a shortcut for each station your like. 

You can get to the shortcuts by long pressing on the home screen of your phone. Then just press shortcuts.
+1
Fixed

Loading indicator always on

Bret DeGeer 11 years ago • updated by Jona (Lead Developer) 11 years ago • 1

New release problem... loading indocator stays on and all functions hang up. music continue to play. this on nexus 7 current release of android

Answer
Jona (Lead Developer) 11 years ago

There seem to be an issue with the new integration of Pocket Change rewards system. We are already looking into it to try to resolve the issue ASAP. Thanks for your feedback!

+1
Will be answered

Honeycomb & Sensation UI support

Dan Fedida 13 years ago • updated by Tim M 13 years ago • 2
Totally love this app - thank you. I have just upgraded to the HTC Sensation and now the UI doesn't fill the screen. Obviously the same is true for Honeycomb tablets! Any chance of an update in the works for different screen sizes?
Answer
Tim M 13 years ago

We have just received our qHD phone so that we can fix the issue with the app not filling up the whole screen on larger phones. That should be fixed on the next update.

With the tablets though, its a little more difficult.
The graphics just don't work very well with the larger screens on the tablets. We need to make a new design (which we do have planned for the future).

Android 3.2 does have an option to stretch the app to fill the whole screen though (kind of like the ipad). More and more tablets should be getting the 3.2 update soon.

+1
Under review

Xiialive Pro can't connect anymore

KKW 10 years ago • updated by Jona (Lead Developer) 10 years ago • 2
Samgsung Note 3
Android 4.4.2
Xiialive Pro

I haven't been able to connect to the station for a week.  Can you also provide instruction to collect log?


+1
Planned

Proxy address option in player

Erwin de Heus 12 years ago • updated by Munna Chaudhary 3 years ago • 5

I'm using the Xiialive player with pleasure on my android Samsung phone, but I miss an option for filling in a proxy server address. That would be very handy for stations who I can't receive outside the US. I hope you can add this function in a new update.


Answer
Jona (Lead Developer) 12 years ago

Thanks for the request.  It is very interesting one and will look into this.


I have set a poll for two options for adding proxy support. Please vote or share your comment which one you believe is better.



Customer support service by UserEcho