Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
+1
Not a bug

Bluetooth is connected no sound comes out from XiiaLive

H. Kapadia 13 jaar geleden bijgewerkt door Jona (Lead Developer) 11 jaar geleden 2
bluetooth stopped working with my car audio this morning. Bluetooth is connected no issues no sound comes out. I can make the calls from my car stereo and receive calls. XiiaLive audio does not come as of this morning.
Antwoord
Jona (Lead Developer) 11 jaar geleden
Most cases this is not an issue with the app but with the phone and or paired device.  I would recommend you restart your phone and try again. If that doesn't work try playing an mp3 from the android music player. If you can't hear anything than the BT media line is not paired...  Try going into the Android settings "wireless and networks->Bluetooth settings" Than long press your paired device and press options.  Make sure "Media" is checked and is connected.
+1
Beantwoord

Weird electronic stuttering sound

Dwayne Wilson 11 jaar geleden bijgewerkt door Onno B 10 jaar geleden 25

Hi, I have the newest version of XiiaLive on Android KitKat 4.4 on my Nexus 7. When I have XiiLive running, and I change to another program, screen or even just open a folder it makes this weird electronic stuttering sound. not the music stuttering, but a sound over everything. it is just momentarily there, but it happens each and every time i do anything on my nexus while the music is playing. Do I have something set up wrong? Help... I love XiiaLive BTW and have been a user for years now. Thanks for a great product.

Antwoord
Jona (Lead Developer) 10 jaar geleden
Does anyone still have issues with the latest release v3.2.0.5? The app streaming engine has been completely redone and hopefully no longer produces issues.
+1
Beantwoord

Is there any reason why some of the channels won't play after my upgrade to Froyo?

Anoniem 14 jaar geleden bijgewerkt door Jona (Lead Developer) 14 jaar geleden 0
Antwoord
Jona (Lead Developer) 14 jaar geleden
Depending on your phone, we have seen that all HTC phones that upgrade to Android 2.2 "Froyo" loose the ability to stream AAC/AAC+ content. This is a bug in their Media Framework and we are working hard to get a work around.

So if your favorites include some that are AAC/AAC+ they wont play... :(
+1

Love the app! Use every day and night!!! Exelent! Found stations, that work. Evo4

edmunds 13 jaar geleden bijgewerkt door Jona (Lead Developer) 12 jaar geleden 0
Antwoord
Jona (Lead Developer) 12 jaar geleden
Perfect! Thanks for your feedback! We always appreciate a little feedback :) 
+1
Under review

Player stops after 2 seconds of play time

Raiu Breaks 12 jaar geleden bijgewerkt door Jona (Lead Developer) 12 jaar geleden 0

I am using my samsung galaxy note 2 ATT This issue happens if I am on cell data or Wifi. The player will stop after about 20 seconds of playtime
(Varries some times) and re-buffer and play fine the rest of the time the app is on. It will do this every time the app is restarted or user presses stop then play. Again after the initial instance the player will play like normal. Full signal/bars is reported by phone as well. 


Station I am tuning into is:

http://bassdrive.com/v2/streams/BassDrive.pls


Stream Settings:

Retries : on

Data guard: off

Playlist preload: off

Smart Recovery: on


Advanced

Metadata: on

Stream Engine: Droid

Cache : 1 min

Prebuffer 1000ms

buffer length 40000 (I had to set it this high to drive across town and it not drop the station when switching towers)

connect time out: 5000ms 

read time out: 5000ms


Antwoord
Jona (Lead Developer) 12 jaar geleden

Hey sorry for the delayed reply! I would recommend you take the prebuffer to something higher. more like 15,000ms since this is the initial amount of audio it's gonna buffer before starting playback. Right now it is too low and will cause the player to go into buffering for a long while since you have set buffer length to 40,000 ms.


Please read the following post to understand a bit more about the buffer settings:

http://support.xiialive.com/topic/39588-what-are-prebuffer-and-buffer-length-settings/

+1
Fixed

Fail to Connect

Thomas Forrester 10 jaar geleden bijgewerkt door Guido 4 jaar geleden 7
Hi guys,

I just wanted to alert you to a situation I face fairly frequently with XiiaLive on my HTC One running android version 4.4.2.  This situation occurs when I am in a weak signal area of my home, which unfortunately is where I hook my phone up to my living room stereo.

Often, the Wi-Fi signal strength shown in the status bar will be two, maybe three arcs, but definitely below full strength.  When I use XiiaLive to connect to a favorite Internet radio station, a "failed to connect" condition is fairly likely.  When this happens, and even if the signal strength increases, maybe because I move out of the way a little bit or hold the device in a different position, XiiaLive will never recover from this condition and connect to the stream.

I can, however, switch Wi-Fi off, in which case XiiaLive immediately connects via the mobile network, and then turn Wi-Fi on again, stop the stream in XiiaLive, and then restart it.  At that point, the stream is properly connected via Wi-Fi, and it's all good.

I hope with this information you might be able to locate something in the code that is preventing a successful retry to connect to a stream under marginal Wi-Fi signal strength.

I have two other quick questions that this has brought to mind.

When I switch off Wi-Fi and XiiaLive connects to the mobile network, will it ever automatically reconnect to Wi-Fi when it becomes available again, or once connected to the mobile network, is the app locked onto the mobile network and unable to switch back to Wi-Fi?

And finally, on the stream graph at the bottom of the app, when the buffer index markers are red, does this indicate that the app is using the mobile network?  Usually when on Wi-Fi those markers are white, and I only see red when I'm on the mobile network.  Just wanted to verify that red means I'm on the mobile network.

Thanks guys!  As always, XiiaLive is my go-to app for Internet radio.  There's no better app out there.

Tom (djMot)
~ Girls Rock Radio
Antwoord
Jona (Lead Developer) 8 jaar geleden

Hey Thomas, sorry we never got back to you on this topic. We have since made various modifications to the app to be a bit smarter and faster and should have resolved your issue. If for some reason you are still having issues please let us know.

+1
Fixed

Bug with Last.FM scrobbling

Alberto Flaño Lombardo 12 jaar geleden bijgewerkt door Jona (Lead Developer) 12 jaar geleden 0

Hi,

since the last Version I noticed a bug with Last.FM scrobbling. When I listen to music it shows up the Last.FM App scrobbling Icon but the scrobbling history of my Last.FM profile is not up to date. It only tracks the music i listened from my pc but not the music i listened on my HTC with XiiaLive.

What I noticed: My Last.FM profile shows up the current song that XiiaLive is playing, but the history of the last played songs is never updated with XiiaLive scrobbles.

I don´t know if this is a Last.FM bug or a bug from XiiaLive.

Thanks for your good App btw.

Antwoord
Jona (Lead Developer) 12 jaar geleden

Took a bit long to get to your post. However, this issue as you might have noticed has been fixed on release v3.0.1.1.

+1
Voltooid

Pocket Change missing in XiiaLive Pro

Willie cox III 11 jaar geleden bijgewerkt door Jona (Lead Developer) 11 jaar geleden 6
I upgraded to the pro xiia and now my pocket change is missing
Antwoord
Jona (Lead Developer) 11 jaar geleden

Sorry to inform you that we have tried countless times to contact PocketChange about rewards issues and have learned that they are no longer in business. We will be removing PocketChange support completely from the app. Sorry for the inconvenience.

+1
Under review

problems with Galaxy Nexus

Dan Dragoman 12 jaar geleden bijgewerkt door Jona (Lead Developer) 12 jaar geleden 4

Hi guys, thanks for this wonderful app.

I have an issue while listening to streams when the Display is off.

When its off, the sound is interrupting. 

If i turn the display on again it's working well. Turning off display the issue appears instantly.

Also if the volume of the program is 100% the sound is distorsioned.

Thank you!

PS. The previous version didn't have this issues with the same Android 4.0.4.


Regards,


Dan

Antwoord
Jona (Lead Developer) 12 jaar geleden

Hi Dan, thanks for your your feedback! Few questions for you.


1. What OS version is your Galaxy Nexus running? 

2. Have you changed by any chance to the FFmpeg stream engine?

3. Does this issue happen with MPEG and AAC format stations?


+1
Beantwoord

equalizer doesn't work

Łukasz Pieńkowski 12 jaar geleden bijgewerkt door Werner M. 6 jaar geleden 17

At first it worked fine. But now it doesnt change the sound anyhow. I didnt found out any info if its a pro feature, only that its beta. 

Antwoord
Jona (Lead Developer) 12 jaar geleden

Reboot reported to have resolved the issue.  The cause could have been that the Android Media Framework has crashed and a reboot would have restarted it.