Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
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Norwegian channels
Thanks for your feedback. Please try our new XiiaLive directory UberStations. It might have some stations SHOUTcast directory doesn't have.
Worst comes you can't find the station on the provided directories. You might be able to find them using the following suggestions.
http://support.xiialive.com/topic/285095-last-resort-search-for-your-favorite-station/
Onda Cero Stations Spain
I usually listen to Onda Cero, a Spanish stations net. Since right this morning, October the 28th, it doesn't work but it does at Shoutcast.
Help, please.
include my website in the stream
I have my a website Theonlinebeatz.com that I will like to add and stream via the application. The site created an XMl list vie a PHP file for example
http:\\theonlinebeatz.com/music/bachata points to
http:\\theonlinebeatz.com/music/bachata/autoplaylist.php witch returns the XML playlist. what time of file does the player reads, and if I have to make changes on the site to be able to accomplish this I am whling to do this.
Hi Ariel,
you should use a m3u or pls playlist with mp3 or aac stream.
Please let me know another question that you have.
Best,
Server Offline
Some stations URLs go stale because the broadcast moved to a new server or simply the broadcast IP changed. This happens very rarely but in cases when it happens it is recommended to delete the favorite station and try re-adding it.
No British stations
http://xiialive.userecho.com/feedback/23017-xiialive-radio-stations-how-it-works/
Other directories?
Thanks for your feedback! We currently have 3 directories as you might have seen. We do want to add icecast very soon however their APIs aren't great so it is a bit hard to implement their directory. I will look into jazzradio.com directory.
XiiaLive Pro App is an older version in the Amazon App Store. Crashes in Android 4.3.
I am running Android 4.3 on a Nexus 4. I have purchased XiiaLive Pro from the Amazon App Store. The latest version they have is v3.0.1.2. This causes XiiaLive Pro to show a pop-up and says XiiaLive has crashed, but it stays running. I contacted Amazon, and they said you have to update the app and get it approved by them. I know the latest version is v3.0.2.5, but they do not have it on their app store. So now, I can't use XiiaLive Pro, which I've paid for.
Thanks for your feedback. We are actually finishing the update for Amazon. It has just taken a little while to adapt it. Thanks for your patience.
Favorites list on my others devices ?!
At the moment we don't support cloud storage of your favorite stations and songs. However, we are working to provide this feature hopefully very soon.
Customer support service by UserEcho
