Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Answered

is it possible to set an alarm to turn the stream off at a specified time?

Carol Eicher 12 years ago updated by Jona (Lead Developer) 12 years ago 0
I listen to fall asleep to, and it would be great to have a setting that would
turn off at a predetermined time.
Answer
Jona (Lead Developer) 12 years ago
XiiaLive currently has a sleep timer in which you can set the amount of time to play before it shuts down.  If you are using XiiaLive beta it currently doesn't have the sleep timer supported.
0
Completed

refund

Wibrst X 11 years ago updated by Jona (Lead Developer) 11 years ago 0

The pro version is not more good to free version for me.

 so I want refund. Thank you !

Answer
Jona (Lead Developer) 11 years ago

Please send us an email at xiialive@visualblasters.com and provide your purchase information.   If you recently purchased the app we might be able to help. However if you didn't this will not be possible as of the rules of Google Play Market.

0
Under review

How to change auto loaded Poster during playing Live Radio stations?

Danny 9 years ago updated by Ralph 8 years ago 1
I'm using Xiialive Pro. It's auto loaded poster while playing live radio stations. Problem is the poster is definitely not related with what currently played. How do I change this? Thanks.
0
Under review

Streaming statistics

TrogdorsArm 13 years ago updated by Jona (Lead Developer) 13 years ago 5
Jona, et. al.,

Just for my own personal enjoyment, would it be possible to capture and store XiiaLive's down streaming byte or kilobyte count. It would be cool to see my lifetime streaming footprint using XiiaLive.  Also maybe the hours of streaming too. 

I like statistics.  

2, 342.5 hours total streaming
432 GB streamed

Thanks 
Answer
Jona (Lead Developer) 13 years ago
You can currently see the streaming statistics. 

1. Go to settings and scroll all the way down.  You should see lifetime streaming stats.

2. If you have the paid version we provided a widget that shows a little more details streaming stats.
0
Answered

My radio station no longer found?

m rogers@sbcglobal net 9 years ago updated by Backland Radio 3 years ago 2

My regar shows now "not found"?? I just listened to them yesterday.

Answer
Jona (Lead Developer) 8 years ago

Hey, some cases radio stations might disappear. Please make sure in general that you try searching using SHOUTcast directory and also on UberStations directory.


If you have any issues with your favorites not working please take a look at the following post.

http://support.xiialive.com/topics/1374-my-favorite-station-no-longer-works/

0
Fixed

Navigation bar problem never fixed!!

Lee Jisoo 10 years ago updated by Jona (Lead Developer) 10 years ago 1
The navigation bar does not work at all as it was complained some time ago. Whenever I drag the bar to a certain point where you want to listen a cached song, it goes back to the beginning of the stream. If, then, I like to go back to the live stream, I need to press the pause button and need to wait for buffering. This is kind of annoying. This happened on my old Galaxy Nexus, and it is happening on my new Nexus 5. Please fix it. Beside this defect, I like the app.
Answer
Jona (Lead Developer) 10 years ago
Sorry for the slow response. This issue has been resolved on the latest v3.2.x.x big update! :) If you are still having issues please let us know.
0
Fixed

When adding by URL, edits to "Name" and "Genre" are not preserved

sergeymk 11 years ago updated by Jona (Lead Developer) 11 years ago 1

I am on Nexus 4, jelly bean, but I believe this issue has been around for a year or more (I had a different phone then).


I am a longtime XiiaLive Pro user -- thanks for the great software.


When adding a station to favorites using a URL, Xiia pulls in the station "name" and "genre" if available. It then immediately shows you the station properties, offering to change the "name" and "title. However when you save this, any changes you've made are ignored. So you have to go back, find that station you've added, and change everything again. On second try it saves your edits. But this is a big time sink, to have to edit twice on the phone. If you could please fix this bug, I would greatly appreciate it. 


As an example you can use the following stream:


http://www.kqed.org/radio/listen/kqedradio.m3u

Answer
Jona (Lead Developer) 11 years ago

UPDATE 06/18/13: 

Issue has been resolved. Will be part of release v3.0.2.3.

0
Under review

Still AAC/AAC+ on HTC WILDFIRE 2.2 Is Crashing

Paul D 13 years ago updated by Jona (Lead Developer) 13 years ago 3
Hi when i listen to AAC,AAC+ streams on HTC WILDFIRE when the signal drops instead of reconnecting the app crashes or somtimes just flashes nonstop "stopping"
Answer
Jona (Lead Developer) 13 years ago
Could you reproduce the issue and send me the error logs? Thanks!

How to read logs:
0
Answered

where is cache

Pascal V 10 years ago updated by Jona (Lead Developer) 10 years ago 1
What file are the mp3 stream cache in?
Answer
Jona (Lead Developer) 10 years ago
Currently we don't provide this feature. Recording is a feature we would like to provide in the near future.
0
Under review

Shared posts not showing on Facebook account

Francisco Molinero 9 years ago in Android updated by Jona (Lead Developer) 8 years ago 1

No me deja compartir en Facebook lo que escucho