Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?
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  1. Forum: General
0
Answered

On my Kindle Fire HD how do i log into pocket change?

Aliree Paul 11 years ago • updated by Jona (Lead Developer) 11 years ago • 0
Answer
Jona (Lead Developer) 11 years ago

Currently on Amazon AppStore we don't support Pocket Change. However, we will add support for it on the next update couple weeks from now.

0
Under review

allow filenames with whitespace

Chris York 13 years ago • updated by Jona (Lead Developer) 13 years ago • 0
i can't load m3u's with whitespace in their names, nor will it load file:/// 's within m3u's with whitespace. I tried escaping whitespace with \ and "fna me".
Answer
Jona (Lead Developer) 13 years ago
Thanks for the feedback! This is an interesting request. I would like to take a closer look at it.  Do you have a sample playlist you could upload here? It doesn't necessarily have to point to valid data just want to see what you kinda have.
0
Under review

G-Box based devices support

Orion 12 years ago • updated by Jona (Lead Developer) 12 years ago • 0

I have some G-Box (Android 4) based device (like Google-TV), on which I'm able to install XiiaLive Free, and it works flawlessly! But now when I wan't to buy PRO version, GooglePlay says the same device is not supported? ... can you help me with that to be able to buy/use PRO version? I can give you the exact device name (as provided/recognized by GooglePlay)


Thanks!

Answer
Jona (Lead Developer) 12 years ago

I have looked on the Google Play Market to see how many devices where supported by the free and pro version and the same count is seen.  Have you ever purchased an app via that device? You could try to purchase via the play website and sending the install to that device. It's very odd since the two apps are identical.

0
Under review

Metadata Slow On Stream

Christopher Brubaker 14 years ago • updated by Jona (Lead Developer) 14 years ago • 0
Using this app to listen to a scanner feed, audio is heard quickley after the real dispatch but the metadata for the channel lags or is 12 seconds before the audio is heard. This doesn't seem to be an issue on other players that can listen to m3u streams. What can be done to correct this? program setting?
Answer
Jona (Lead Developer) 14 years ago
Currently when streaming AAC stations we have implemented a great sync system with metadata. I'm guessing this is an MPEG station?

The reason why other players seem to sync the metadata better could be because of a few different reasons. The one most likely is that we provide larger buffers. You could try lowering the buffer lengths to their minimum and see if the issue is corrected. Note that only Paid version allows buffering changes.
0
Under review

comprei o XiiaLive pelo Android Marketing mas ta demorando a instalação no celular ? como faz para eu puxar o software e instalar manualmente ?

Gilmar Silva Santos 13 years ago • updated by Jona (Lead Developer) 13 years ago • 0

Comprei o XiiaLive pelo Android Marketing mas ta demorando a instalação pelo celular SANSUNG GALAXY 5. Posso puxar pelo site ? Ja paguei com cartao de credito. Voce me envia o link para baixar

Answer
Jona (Lead Developer) 13 years ago
Eu não tenho certeza se eu entendi o que você está dizendo. Você está dizendo que o download que demora um tempo para instalar? Se você está tentando instalar manualmente para outro dispositivo que não será possível.
0
Answered

How save alarm settings?

Alex Druj 11 years ago • updated by Jona (Lead Developer) 11 years ago • 0
I can use free version alarm settings for pro ver.?
Answer
Jona (Lead Developer) 11 years ago

Alarms feature is available on the FREE and PRO versions. The set alarms and settings will need to be reprogramed when updating to PRO unfortunately. Hope that answers your questions.

0
Under review

Blocking status ‘preloading 99%’

peter-buehner@t-online de 11 years ago • updated by Jona (Lead Developer) 11 years ago • 0
In my previous mail from November 14th I described three errors related to the XiiaLive-Favorites and several named URL’s that occurred after the update from November 8th. (Galaxy S4, Android 4.2.2)

1. The application-status remains in status "Prepare playlist " and the application fails completely!
2. The application remains in status "Stopping" and is no longer usable as well!
3. Some streams only load to 99 % and then remain with the status of "prebuffering 99%"!

The topics 1 and 2 seem to be fixed after your update from Nov. 14th
Topic 3 still consists and can be tested with following URL’s
http://www.wdr.de/wdrlive/media/wdr4.m3u
http://metafiles.gl-systemhaus.de/hr/hr4_2.m3u
http://mp3-live.swr.de/swr4bw_m.m3u
The blocking status ‘preloading 99%’ is also assigned to the upload of all URL’s, that have been previous loaded completely and were receivable in total.
This condition can only be canceled by shutting down the device. (by using WLAN everything works correctly!??)
Answer
Jona (Lead Developer) 11 years ago
Are you still having issues with the latest release? I have tried all the links you provided but I couldn't reproduce the issue.

If you can still reproduce the issue please do a bug report right after you reproduce the issue by going into Xiialive->Settings and clicking "Bug report".
0
Under review

xiialive pro on Android - won't access m3u correctly

Tjoe70s 9 years ago • updated by Ralph 9 years ago • 1
I have a number of playlists (as m3u) on a web server. These play fine when I use other apps on the android phone (galaxy s3) but xiialive pro says it is an invalid URL. The url uses %20 for spaces and no special characters.
Am I doing something wrong?
Terry
0
Answered

Import to Paid suggestion

JW vanLohuizen 14 years ago • updated by Jona (Lead Developer) 11 years ago • 2
Add Pop-up when paid version starts the first 4 - 6 times that gives tip on how to backup/restore and a reminder to uninstall the free version.

Thanks
Answer
Jona (Lead Developer) 11 years ago
Current releases of XiiaLive Pro automatically import the free version favorite and history data. In the near future we will add cloud storage of favorite songs and stations.
0
Answered

Can't find sleep timer in paid version

ACOrange 14 years ago • updated by Jona (Lead Developer) 14 years ago • 0
I bought the paid version of XiiaLive. I don't see the sleep timer feature anywhere. The product description in Android Market clearly states that the latest version has sleep timer. Where do I find it and how do I use it?
Answer
Jona (Lead Developer) 14 years ago

Sleep timer can be opened via the player only. The sleep timer is located above the volume bar. The sleep timer icon has the "timer" word sideways. Just press the icon while streaming and sleep timer should open.



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