Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
Under review

it keep going in and out

myles rob 7 years ago • updated by Tim M 7 years ago 0
my songs keep want play all the way out
Tim M 7 years ago

Sorry for such a late reply :(

Could you please try the new beta app on the market? We have improve many things that should fix your problem.  

Please try the internal engine too. Its still in beta state but for most phones its working super nice :) 


Alarm volume

ipuertas 5 years ago • updated by Jona (Lead Developer) 5 years ago 2

I have a question about the alarm volume. When I set an alarm (time, station, etc.), and set the volume at 30%, for example, and I set the mobile master volume for multimedia sounds at 20% (aprox.); at morning when alarm is triggered, always it starts to play the station at full volume, ie, at 100%; but it isn't the internal XiiaLive volume (this one keeps at setting prior value -30% for example-); it's the master mobile volume which appears at 100% in this case. is it a normal behavior?

Jona (Lead Developer) 5 years ago

The default behavior for alarm's volume is that the master media volume for the device is always set to 100% to avoid the alarm from not being heard.

If you have the internal volume setting as OFF then the master media volume is simply set at the volume percent chosen for the alarm.

Hope it made sense! :)


EQ on Xiialive Pro

Brad Nielsen 4 years ago 0
I have the pro version installed on my Galaxy S4 Verizon phone with 4.3. When enabling the EQ with a shoutcast stream the audio shuts off. It keeps playing but no output. I then disable the EQ and it comes right back.

Under review

Umlaute station name

Peter 4 years ago • updated by Jona (Lead Developer) 4 years ago 0
It does not display Umlaute, like ü in Zürich, in the station name.
The three screen shots are:
XiiaLive Pro, FFMpeg streaming (wrong)
XiiaLive Pro, Android streaming (correct)
XiiaLive Beta, FFMpeg streaming (wrong, yet different)
Character encoding settings have been automatic, but UTF-8 gives the same result.

Jona (Lead Developer) 4 years ago
Thanks for the info! It really helps all the info you have provided. I will try to investigate and see what is going on.

XiiaLive Pro fails to install

Marc Jefferson 6 years ago • updated by Jona (Lead Developer) 4 years ago 0
My purchase won't install to my samsung gravity. I purchased it through the android app market. It won't refund my purchase either. I have checked all caches and still need help
Jona (Lead Developer) 4 years ago

This has been an issue with older versions of GooglePlay. I hope the issue was resolved.

Under review

wabc in ny

Ronald609 7 years ago • updated by Jona (Lead Developer) 7 years ago 0
The station doesn't appear anymore. What happened?

Malicious Ads Displayed Within Xiialive

Razvan Terenche 4 years ago • updated by Jona (Lead Developer) 4 years ago 0

Hi there,

Xiialive application recently started displaying malicious ads through the adware framework it uses. I just couldn't find any way to report these ads or mark them as malicious.

I attached a screenshot with it. The UI is in Romanian and the malicious ad at the bottom says: "Detected (1) virus! Scan and remove now! "

Best regards,


Jona (Lead Developer) 4 years ago

Thanks for bringing this to our attention. I will report this to our advertising partner.

Under review

Bluetooth won't work and can't connect to AAC

csub 7 years ago • updated by Tim M 7 years ago 0
Tim M 7 years ago
Make sure you first pair your bluetooth device to your phone. It should be somewhere like >settings >wireless & networks >bluetooth settings. Once the device is pair to your device, you should see it on Xiialive settings.
>settings >advanced users >bluetooth options

About the aac not working...
What phone and android version do you have?
Try turning the internal stream engine by going to >settings >advance users
The internal engine is in beta state so it might work great for you or it might have some issues.
Currently the track artist/title isn't shown but we should have an update, hopefully, this month that will fix that.

how to connect Bluetooth

deonharrison 7 years ago • updated by Tim M 7 years ago 0
Tim M 7 years ago

If you haven't already, first pair your device with your phone. You can do this by going to your phones settings and then pressing on "wireless & networks".

Once your device is paired up with your phone, you can use it with Xiialive.

First go to >settings >advaced users >bluetooth optioins. 

If your device was successfully connected to your phone it will show up there.

You can then press it for more options. 


Backup / Restore Favorite List

Martin Di Benedetto 7 years ago • updated by Tim M 6 years ago 0

Where are the file backup in SD Card? I can´t find it, I made my list of favorites and backup it, but I want copy the list to my PC for security...


Tim M 6 years ago

The file can be found on the root of your sd card. It's called "dliveBk.dat"

You can also long press on a favorite or tagged song and share it(send it to your email).