Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
Not a bug

Trying to backup Favourites produces an "error 2".

geek6oy 7 years ago updated by Jona (Lead Developer) 7 years ago 4

Just upgraded to version 3 from Play and get "error 2" when trying to backup to xml.

HTC One X, Android 4.0.4

Jona (Lead Developer) 7 years ago

This is an IO error. It seems the app can't store into a file. We currently require external storage. If your device doesn't have that it will error.

If you believe it does have external storage collecting the logs after you reproduce the issue could help us understand the issue:


We will be improving the backup method so that it doesn't require external storage and so you can easily pick where to store the backup.


Rtbf vivacité

Bernard Bockholtz 6 years ago updated by Jona (Lead Developer) 6 years ago 0
Add for belgium RTBF Vivacité. Thank you.
Jona (Lead Developer) 6 years ago
Hi thanks for your request! You can add the station to UberStations directory by following this link. Or you can send a request to add the stations to support@dar.com.

An alternative you can go here from your device browser and search for RTBF. You should see all those stations. Simply click one and open it with XiiaLive. Once the station starts playing save it to your favorites so that you don't have to search it again.
Jona (Lead Developer) 8 years ago
I'm not sure I understand your question.  Could you explain a little more? Thanks!

Equalizer error "Unable to initialize sound FXs"

Maxxx 6 years ago in Android / Equalizer updated by Jona (Lead Developer) 5 years ago 2
Hi, I'm using XiiaLive Pro version 3.0.22 on a Droid 4 w/ Jelly Bean. the main reason i got the player was the equalizer, which used to work great. however, now I get the error message "Unable to initialize sound FXs" and the equalizer isn't working anymore. any idea what's going on? thx

Jona (Lead Developer) 5 years ago

Please try restarting your device. This generally fixes the issue. The EQ might break if XiiaLive is ever forced killed by task killer applications. The EQ is a feature provided by Android and when it breaks it is a OS issue.  That is why we are looking into creating our own EQ that should never break :)

Under review

it keep going in and out

myles rob 8 years ago updated by Tim M 8 years ago 0
my songs keep want play all the way out
Tim M 8 years ago

Sorry for such a late reply :(

Could you please try the new beta app on the market? We have improve many things that should fix your problem.  

Please try the internal engine too. Its still in beta state but for most phones its working super nice :) 


Alarm volume

ipuertas 7 years ago updated by Jona (Lead Developer) 7 years ago 2

I have a question about the alarm volume. When I set an alarm (time, station, etc.), and set the volume at 30%, for example, and I set the mobile master volume for multimedia sounds at 20% (aprox.); at morning when alarm is triggered, always it starts to play the station at full volume, ie, at 100%; but it isn't the internal XiiaLive volume (this one keeps at setting prior value -30% for example-); it's the master mobile volume which appears at 100% in this case. is it a normal behavior?

Jona (Lead Developer) 7 years ago

The default behavior for alarm's volume is that the master media volume for the device is always set to 100% to avoid the alarm from not being heard.

If you have the internal volume setting as OFF then the master media volume is simply set at the volume percent chosen for the alarm.

Hope it made sense! :)


EQ on Xiialive Pro

Brad Nielsen 6 years ago 0
I have the pro version installed on my Galaxy S4 Verizon phone with 4.3. When enabling the EQ with a shoutcast stream the audio shuts off. It keeps playing but no output. I then disable the EQ and it comes right back.

Under review

Umlaute station name

Peter 6 years ago updated by Jona (Lead Developer) 6 years ago 0
It does not display Umlaute, like ü in Zürich, in the station name.
The three screen shots are:
XiiaLive Pro, FFMpeg streaming (wrong)
XiiaLive Pro, Android streaming (correct)
XiiaLive Beta, FFMpeg streaming (wrong, yet different)
Character encoding settings have been automatic, but UTF-8 gives the same result.

Jona (Lead Developer) 6 years ago
Thanks for the info! It really helps all the info you have provided. I will try to investigate and see what is going on.

XiiaLive Pro fails to install

Marc Jefferson 8 years ago updated by Jona (Lead Developer) 6 years ago 0
My purchase won't install to my samsung gravity. I purchased it through the android app market. It won't refund my purchase either. I have checked all caches and still need help
Jona (Lead Developer) 6 years ago

This has been an issue with older versions of GooglePlay. I hope the issue was resolved.

Under review

wabc in ny

Ronald609 9 years ago updated by Jona (Lead Developer) 9 years ago 0
The station doesn't appear anymore. What happened?