Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!

Widget's artist and song info isn't fully displayed in portrait mode

Charles Wyatt 11 ár síðan í Android / AppWidget updated by Jona (Lead Developer) 11 ár síðan 1

I'm using a Nexus 7. Artist and song info is only partially displayed in portrait mode. Bottom half of text isn't displayed. Station ID isn't affected. In landscape mode both lines of text are fully displayed.

Jona (Lead Developer) 11 ár síðan

Widgets need some love... Hopefully we soon can improve them. Thanks for posting the image!


AVRCP notification of connection failure

Philip Elcan 11 ár síðan í Bluetooth / AVRCP updated by Jona (Lead Developer) 11 ár síðan 0

When XiiaLive can't connect to a station, it would be nice to update the AVRCP data to indicate that.

Jona (Lead Developer) 11 ár síðan

It is a very neat idea. I have added this to our ideas/future features. Thanks for sharing!


System equalizer

Romi 10 ár síðan í Android / Equalizer updated by Jona (Lead Developer) 8 ár síðan 1
Is it possible to implement the use of the system equalizer / audio effects like SoundAlive or musicfx? For example Google Player, spotify and Samsung music player.
Under review

Privacy misuse of power?

WILFREDO 7 ár síðan í Android updated by Ralph 7 ár síðan 2

I would love to hear about what is going on in my community. But keep getting in and out fading signals.? Could this be misuse of power of authority or invasion of my privacy?Is this worth the app or not?


Next button in notification panel goes Previous instead of Next

Ian R-P 8 ár síðan í Android updated by Jona (Lead Developer) 8 ár síðan 4

I don't use this feature much but I thought I should report it. When you're not within the Xiia app it appears in the Notification panel, if you try hitting the Next button it goes to the previous item in the playlist.

Jona (Lead Developer) 8 ár síðan

Hey Ian, great find! Thanks for reporting that. I have resolved the issue and will be part of the next release v3.3.2.1. Thanks!


New year crash

Scot Wilcoxon 11 ár síðan í Android / Alarms updated by Jona (Lead Developer) 11 ár síðan 3

When the fade-in alarm began on January 1, 2013, the app failed. The "Wake up!" window pops up and flickers. It looks like the app is getting started many times a minute. I can't make the app go away long enough to reach Settings to stop it.

Sometimes I hear the radio station for a second or two.  But for several hours the screen is mostly showing the flickering "Wake up!" window over the XiiaLive screen. Sometimes one of the failed-app windows appears, so I've tried to "Report" the problem a few times.

This is on a Google Nexus 7, with the Pro version. I see one person has reported a similar problem on Play.

Jona (Lead Developer) 11 ár síðan

Alarm code has been rewritten on previous release of XiiaLive v3.0.1.1


AVRCP with CM 10.2

Pooya Torabi 11 ár síðan í Bluetooth / AVRCP updated by Jona (Lead Developer) 11 ár síðan 2

Hi , 

since upgrading to CM 10.2 (Android 4.3) AVRCP has not worked, anyone else is having this issue? it works fine with Apollo Music player or other apps supporting AVRCP just not Xiialive. using the latest Pro version.


Jona (Lead Developer) 11 ár síðan

Since Android 4.3 bluetooth AVRCP metadata is sent via the same APIs used to update the lock screen player. Turning [OFF] lock screen controls will most likely cause metadata to stop being sent over AVRCP.   

Please note that after Android 4.3 having lock screen controls and AVRCP metadata hack turned [ON] could cause issues. Please experiment with those two settings to see how your device behaves.


Where is the new Group by option? Also backup not working properly.

Peter 8 ár síðan í Android updated by Nanren 8 ár síðan 5

1) similar problem here in version In the previous version (probably) I could get my custom genres in the Favorites pane, because the current Genre was listed at the top, and tapping led up to the genre list, I obtained a list with (All, genre1, genre2, genre3).

2) I do not find the Group by option that is mentioned as New feature.

3) the new backup and restore does not work for me. However the old-style restore worked after that. Android 4.2.2.

At this state I cannot be happy with XiiaLive Pro, and can't go back to XiiaLive Pro because it was protected from backup.( Actually I was able to get the XiiaLive Pro apk and it installed and activated, and I would not prefer to do that)

Jona (Lead Developer) 8 ár síðan

Hey thanks for the feedback.

  1. The new organization method might be a little odd at first. It was ment to make things a bit easier.
  2. The app was never optimized for tablets unfortunately. We do want to do that just not enough time. Also, the menu bar drawer is only available on portrait as you've noticed.
  3. Perfect I can reproduce it. I'll fix this. We've tested this various ways and I can't believe this slipped :/
Not a bug

Unsupported Media e-31

Melissa Reimer 10 ár síðan í Android updated by Yves Michel Rousseau 5 ár síðan 5
I am also getting the unsupported media e-31 error on a station I was listening to just fine yesterday.  (http://music.newnormalmusic.com)
Please help!!!
On a Samsung Galaxy S4
Jona (Lead Developer) 10 ár síðan
I have looked into the URL you provided and I was able to properly play it.

Couple notes:
- The URL should be http://music.newnormalmusic.com/listen.pls not http://music.newnormalmusic.com
- Please make sure you are using the latest version of XiiaLive v3.2.0.7.

Licensing error (Lollipop - Android 5.x)

Martin Lehmann Madsen 9 ár síðan í Android / Licensing updated by Jona (Lead Developer) 8 ár síðan 3
Can't use the app anymore because of the licensing error - 46767. 
I'm on lollipop on Samsung Galaxy s5.
Jona (Lead Developer) 8 ár síðan
Hey, I have resolved the issue and will be putting out an update today I hope. Sorry for the inconvenience.