Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Przygotowywanie odpowiedzi

autostart playing last station

Петр Голдобин 14 lat temu Ostatnio zmodyfikowane przez Jona (Lead Developer) 14 lat temu 0

 - it would be good to be able to start last played station automatically when starting Xiialive aplication.


It will save time. Now I tap once to start the program, second time to go to favourities, and third time to launch the same favourite station. I listen to only one.

Odpowiedź
Jona (Lead Developer) 14 lat temu
Thanks for your feedback! As of now you could resume the last station by clicking on the widget play button.  We do have planned to allow auto start streaming as an option hopefully not this update but the next one.
0
Z odpowiedzią

como puedo mandar saludos

Despresiado Rojas Sanchez 13 lat temu Ostatnio zmodyfikowane przez Jona (Lead Developer) 11 lat temu 2
Kiero mandar saludos
Odpowiedź
Jona (Lead Developer) 11 lat temu

Hola! Actualmente no se puede mandar saludos a las radios atravez de XiiaLive.

0
Z odpowiedzią

Using UserEcho

Wendy Kelley 12 lat temu Ostatnio zmodyfikowane przez Jona (Lead Developer) 12 lat temu 0
i would like to discuss your use of userecho to refine your product, services and web site and keep conversation flowing with your customers.  could we set up a phone call to discuss this?
Odpowiedź
Jona (Lead Developer) 12 lat temu
Please send us an email to connect@visualblasters.com. Thanks!
0
Z odpowiedzią

Radio station unsupported

armando munoz10 14 lat temu Ostatnio zmodyfikowane przez Jona (Lead Developer) 14 lat temu 0
Odpowiedź
Jona (Lead Developer) 14 lat temu
This is a flash embedded radio station that can't be streamed by other than the flash movie created by that station... You could potentially ask the radio station for a url to stream the station via your phone.
0
W trakcie analizy

Streaming stops when screen times out.

Yoshitaka Goto 12 lat temu Ostatnio zmodyfikowane przez Jona (Lead Developer) 12 lat temu 0

Very frequently, xiialive stop streaming after about 2-3 minutes. Sometimes it stops when the screen times out. Sometimes, the stream crashes. Sometimes it just stops. This is making it unusable. I will be uninstalling this until this is resolved. Count on me to come back the minute it's fixed though, I love xiialive!

I have a Sony Ericcson Xperia X10 with a custom jellybean OS (4.1.2) on it. I have sufficient memory and this happens with multiple internet radio stations.


Odpowiedź
Jona (Lead Developer) 12 lat temu

Hey, sorry for the super delayed reply! We been a bit too busy!


Generally this sounds like an issue with the Android OS ramping down on power usage. Are you having issues streaming when connected to WiFi or simply to your network provider? This issue seems to happen more while connected to WiFi.  

On XiiaLive we properly request the OS not to take the CPU and WiFi power down while streaming to avoid these types of issues. In this case it might be that the custom OS has a bug granting these power requests  from XiiaLive.


It might help if you can reproduce the issue and right after collect the logs. Here is how you can collect the logs:

http://support.xiialive.com/topic/38494-how-to-collect-error-logs/

0
W trakcie analizy

Why paid version cannot be installed on Samsung GT-P1000, but it's okay for free version? I want to buy a paid version. thank you

untung haryono 14 lat temu Ostatnio zmodyfikowane przez Jona (Lead Developer) 14 lat temu 0
Odpowiedź
Jona (Lead Developer) 14 lat temu
Are you still having issues? You should be able to find the paid and free version on the Android Market.
0
Z odpowiedzią

No tags button on player - how do I retrieve the songs I have tagged?

Peter Hackes 10 lat temu Ostatnio zmodyfikowane przez Jona (Lead Developer) 9 lat temu 1
I tag a lot of songs, but my player does not have a "Tags" button at the top - how do I retrieve tagged song info so I can buy them? Is there any way to buy songs directly through the player?
Odpowiedź

The different player skins provide a way to tag a playing song. A tagged song is simply stored as text. Tagged songs is just a list of songs you liked location under Favorites. You can tap on a tagged song to search for stations playing that song.


We don't actually store the song data or allow for purchasing.

0
Naprawione

Atrix internal stream engine does not work

Felix Mann 13 lat temu Ostatnio zmodyfikowane przez Jona (Lead Developer) 11 lat temu 0
Hi! I read some of the messages about the Android engine being broken, but I still can't seem to be able to open AAC streams on my Atrix (or any other AAC stream from Shoutcast). With the internal stream engine nothing plays and connection fails. Without it only MPEG streams open. On my Nexus One everything works fine.. 
Motorola
Odpowiedź
Jona (Lead Developer) 11 lat temu

This bug should be resolved on XiiaLive v3.

0
W trakcie analizy

loses audio after phone call

Craig Erwin 12 lat temu Ostatnio zmodyfikowane przez Jona (Lead Developer) 12 lat temu 3

I'm using 2.2.4 (love it btw!) and have this same issue. If I back out all the way to my "desktop" and the restart the app, the audio returns. Thanks for all your efforts on this otherwise excellent app.

0
Z odpowiedzią

What do the 5 bars on Widget represent?

Vincem 14 lat temu Ostatnio zmodyfikowane przez Jona (Lead Developer) 14 lat temu 0
Hi,

My widget is typically at 3 barrs of possible 5 bars on the Widget. What are the details of these bars?

Thanks,
Vince
Odpowiedź
Jona (Lead Developer) 14 lat temu
The bars represent the current internet connection speed. If you are always between 4-5 bars you should be good when streaming, but if you hit 3 bars or lower you might start getting in the buffering state.