Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
+1
Answered

Favorites Scan

Michael Duncan 12 ár síðan updated by Jona (Lead Developer) 12 ár síðan 1
I noticed in the settings menu that there are scan options, including duration and whether you want to scan to be random. Is this supposed to be for favorite stations? I cannot figure out how it works. After I select a favorite, the first favorite that comes up after I select the forward arrows is random, but after that if goes through my favorites in alphabetical order. It also does not change favorites after 15 seconds. Is this feature in effect for the most  recent beta? If it is, how do I access it?
Answer
Jona (Lead Developer) 12 ár síðan
Ah! I'll be making tutorial videos for all the new features once we release Xiia officially. :)

So the feature SCAN mimics your car stereo scan feature...  How it works is that you go to a list of stations. It can be used on any favorites, top hits, genre or a search lists. Simple drag down on the selected menu bar button to get the drop down menu options for that list. There you will find the SCAN feature.  Let me know what you think!
+1
Fixed

Resume in playlist

Сергей Чечулин 10 ár síðan updated by Jona (Lead Developer) 9 ár síðan 3
I listen to DI.FM station and have some favorite channels. DI gives me link on my favorites playlist like http://listen.di.fm/public1/favorites.pls?fa37<my_...>1f
I added this link in XiiaLive, it handled correctly, everything work fine, but when im exit app an open it again autoresume feature stars play on 1st station in playlist. But when i reconnect bluetooh headset it's start to play on last station as suggested. I tried playlist caching on and off - nothing changed.

Also it would be great favorites and playlist shuffle feature.
Answer
Jona (Lead Developer) 9 ár síðan
Thanks for the feedback! We currently don't save the last played position on the playlist. This is why when you return to play something you played a while ago it doesn't start there. I have added this request to our bug list. Hopefully should be fixed soon.

About the shuffle feature I will also add that to our features request list. If you don't mind me asking... just curious, why do you need the shuffle feature? Thanks!
+1
Answered

Different Sorting Methods for Favorites

jediguy 13 ár síðan updated by Jona (Lead Developer) 12 ár síðan 10

Currently the favorites system allows for sorting based on category and the number of plays for the station.  When a large number of stations is in one categaory the sort by number of plays method can become confusing. I suggest adding an option the user can select to sort stations alphabetically. 

Answer
Jona (Lead Developer) 12 ár síðan

XiiaLive v3 now has a lot of new options for filtering and sorting your stations and songs!

+1
Fixed

Can't stop notification sound

J a y 14 ár síðan updated by Jona (Lead Developer) 14 ár síðan 5
Until today's 2.1.9 update, I was able to silence the notification sounds. Now, I select "Disabled", but the sounds remain. This must be a bug in the update. Please add it to your list of tasks for the next update. Thanks.
Answer
Jona (Lead Developer) 14 ár síðan

Big bug! I just uploaded a new update v2.1.9.1.  This should fix that issue....

+1
Planned

Station buttons without player showing

wild_thing 12 ár síðan updated by Jona (Lead Developer) 12 ár síðan 0
I'm using the pro-version on my tablet.
When pressing a homescreen shortcut, the player windows opens.
Now when you want to change the radio station, you have slide the right border, go to favourites, press the according button. Or go back to homescreen and press another shortcut.

On an tablet the player window is ridicoulos big with more or less nothing on it.

 Can you please make the shortcuts to start playing in the background or improve the player window and add a better link to station buttons /plus volume keys) there.


As it is now, it's a pain to change the station.

Answer
Jona (Lead Developer) 12 ár síðan

XiiaLive v3.0.1.1 has been improved to include favorites button to the left of the player button on the menu bar. This should help partially to your request.  We are already working on a new optimized design concept for tablets. We have no release date yet for this new design.


Thanks for your feedback! It really helps us!

+1
Will be answered

Retries (new version)

Brien 14 ár síðan updated by Jona (Lead Developer) 14 ár síðan 0
The new release works is considerbly better playing stresming audio in a mobile environment. The piece that is missing is an option for unlimited retries since no cellular service has contiguous coverage even in a large city. Timeouts even in your latest version are still an issue.

Regards,
Brien
Answer
Jona (Lead Developer) 14 ár síðan
Thanks for your feedback! We will at least increase the amount of retries for next update if not add the option to retry unlimited.

The end goal is to provide easy access via the player to toggle the retries to a count or unlimited.
+1
Fixed

Ogg streaming decoding problems

-sandro- 13 ár síðan updated by Jona (Lead Developer) 10 ár síðan 18

Hello,
I'm using the free version 2.2.4 and I'm experiencing problems with OGG streams.
I listen to this stream http://listen.tbrn.net:8888/tbrn.ogg.m3u, it's an independent station that usually streams shows from archives. The problems is that everytime a new show starts the audio decoding becomes full of errors with hisses and robotic/alien sound (like when you get a bad signal from digital tv) , solution is to stop and restart the stream.
Two are the things that could cause the problem:
- since the bitrate seems variable when there's a change of show from their part in the 1sec pause the bitrate drops to near 0 and then back to normal and the decoder could  have problems with this (unlikely since there could be silent parts in every show)
- the most reasonable one is that this happens everytime a description of the stream changes since its concurrent with a beginning of a new show/program.


Thank you

Answer
Jona (Lead Developer) 10 ár síðan
I have tested the reported streams with the latest version of XiiaLive v3.2.0.8 and everything seems to be working fine. If anyone still having issues please let me know. For now I'll be closing this post as fixed.
+1
Under review

Dropbox Integrated Backup

jediguy 9 ár síðan updated by Ralph 9 ár síðan 1
I have been using the iOS app on my iPhone the app seems to working great thus far. However, I normally listen to the same stations on my iPhone and iPad so keeping up with a favorite and tag library on both devices is not practical. I know the architecture of iOS also makes it hard to put a good backup or sync method in place. I don't think the backup method used on android is even possible with iOS. How about allowing an optional integration with Dropbox for the purpose of backup and sync of tags and favorites? I've seen this kind of backup and sync system with a lot with password keeper apps and it works great. I think for this to work it was just involve going through setup with Dropbox in order to authorize the app to work with Dropbox. Ultimately, if implemented, when Xiialive is installed on a new device, the user would just need activate Dropbox sync and then all of their favorites and tags would be synced to the app. One step further would be if the app synced with Dropbox anytime changes are made to the favorites and tags library. This could also be a way to implement the same backup and sync system on both android and iOS.
+1
Under review

XiiaLive prompt says that I didn't purchase app

puroguatemalteco84 13 ár síðan updated by Jona (Lead Developer) 12 ár síðan 3
A few days ago i boutht xiialive pro but why it keek saying that i didn'tparchase xiialive from andriod market. Since thats where i bought it,i you guys have any solution please let me know thank you.
Answer
Jona (Lead Developer) 13 ár síðan
There are some issues with our licensing checks for the past weeks for some reason.  We believe this might be because of the changes with the new Google Play Market.  We are already working for a new method that will hopefully end this issue once and for all! :)

The solution that seems to be working for everyone is the following:
1. Backup all your favorites and tags. "If you don't want to loose your tags and favorites."
2. Uninstall and install the app again from Google Play. "Don't worry you wont be charged twice"

To backup XiiaLive data:
Open XiiaLive and go to Settings->Backup & Restore.
+1
Fixed

New xiaa version conflicting with EQ apps

Daniel Schäfer 12 ár síðan updated by Jona (Lead Developer) 11 ár síðan 2

Hi I'm experiencing a serious problem in combination with the Equalizer App by "Smart Android Apps" and your new app version (it is very cool, by the way). Since you built in an equalizer, I can not use the other EQ app anymore! PLEASE FIX IT asap. I need EQ for normal music playback w/ the Android music player. But somehow now it "collidates" with XiiaLive.. 

I'm suggesting to add an option in the settings where I can set "built-in EQ: Enabled | Disabled" so I can use my preffered EQ app. Thanks for your consideration

Answer
Jona (Lead Developer) 11 ár síðan
Closing this post since this issue has been resolved.