Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
Home screen favorite stations shortcuts doesn't work
We have resolved an issue with home screen shortcuts and the fix will be part of the next version 3.1.1 release.
Yes! You can set your "pre-buffer" and "ongoing-buffer" in the settings page area.
Tip: The higher the time the longer it will take to start playing.
Also see:
http://xiialive.userecho.com/feedback/39588-what-are-prebuffer-and-buffer-length-settings/
Android 4.4 Kit Kat / Nexus 5 unable to connect to streams
So I just got my N5 and love the device.
But.. can't listen to streams.
Looks like Google changed something in 4.4.
A workaround is to use the FFMpeg engine.
Happy to test patches if you need me to.
Issue has been resolved and now available as v3.0.3.2.
Update notes:
Add TSN radio (AM) across Canada.
1. The radio broadcast server/s is/are possibly down, full or no longer available.
2. The broadcast moved to new servers. In the case they move to new servers you can just try finding the radio station again via search and add it back to your favorites.
Lost Backup File
I have been add stations to the Favorites list by editing the "backup.xiia" file and saving it to "sdcard/xiialive/backup/backup.xiia" . I may have done something wrong, because now when I select "Restore from xml file" I get an error message saying "Backup file not found under path:" "/storage/emulated/0/xiialive/backup/backup.xiia".
Any suggestions about how to fix this problem?
Hey @DonpK sorry for the delay responding to your question... :/ and thanks @Evildog for your help! :)
So doing what you did should have worked. If the file was corrupted for some reason I think it should have given an error saying that it was corrupted. You can attempt to retry the action and right after trigger a bug report. On the bug report place this post URL as a reference. Hopefully, that gives me an idea what is going on. Also, the other deal would be to look at your actual backup file.
So anyways, the xiia file is a bit tricky to edit and can break easily, mainly because it wasn't made to be edited. Also, doing backups and restores is way to hard... For that reason we created a new way to backup and restore your favorites which is super easy. Release v3.3.1 is now slowly rolling out with this feature.
So now with the new backup file it is a bit easier to know how to modify the file. Also, the backup is now shared to any location you want. To restore you can just tap on the file from any location, email, dropbox, etc... and XiiaLive will be suggested to open it.
1. Remove broken widget
2. Restart phone
3. Add widget again
Utilize 60 minute buffer in car without cell service or wifi
Is there a way to listen to the 60 minute buffer cache without cell service or wifi? Is there a setting to put the paid version on so you do not get a connection timeout and lose your buffer cache!
I do not have cell service so I wanted to cache 60 minutes in the buffer over wifi and then listen to the 60 minute cache in may car without using a cell service.
Hello Adam,
as Evildog says, holding the selected station on History, then you will get a menu where you can remove it.
Thanks Evildog.
Best,
Customer support service by UserEcho
