Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
Pro version and advertising
I bought the Pro version and my surprise was listening to up to 5 ads in just 4 minutes when the radio rang with the option of the alarm. Of course they were ads for the application and not the radio itself. Is it normal to hear advertising in the version in Pro version ?. Thank you.
premium isnt working on a new device
i had flipaclip on an old device but i recently got a new one and got flipaclip again. im using the same platform and email as my old phone but whn i tried to get premium again it didn't work.
Streaming problem
MEGA 100 KQED 100.1 does not play when you try to connect! Can you please fix the problem?
Ability to replay recent streaming via iOS app
I'm on;y hearing the commercials
Using XiiaLive Pro, on galaxy s6, running android 8.0.
There is one station, that is streaming, but only the commercials can be heard, then silence for 10 minutes, then the next commercial. The station in question is WISN, News talk radio. The rest of my stations are working fine.
This error started sometime in the last 15 days. No updates to app, or system.
Bluetooth and/or WiFi off after timeout
Hos about an option to automatically turn off Bluetooth and/or WiFi after timeout? That would let me sleep calmer!
Почему снятие с карты за пакет ваших услуг из приложения FlipaClip произошёл без оповещения о снятии денежных средств с банковской карты
Мы хотели купить у вас пакет "все привелегии сразу", оплату сделали банковской картой, но оповещение о снятии денежных средств с карты непроизошло! Пришлось заблокировать карту!
Сервис поддержки клиентов работает на платформе UserEcho
