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If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
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Makes sound while turned off
Once I've used Xiialive Pro, it will continue to make the disconnect sound "gulp" even while the app is turned off, even if I deliberately kill the app by upswiping it from the list. Only a restart seems to kill it. Running on a Pixel 3 with the latest updeats if both the OS and Xiaalive.

KQED stream doesn’t work in ios
The following stream fails in the XiiaLive app on iOS. It works fine on Android. https://streams.kqed.org/kqedradio.m3u

URLs for stations of Deutschlandfunk changed
After the URLs of Deutschlandfunk's stations have changed, I get a 'reguest not found e-54' error
the new URLs are
- Deutschlandradio Kultur, http://st02.dlf.de/dlf/02/128/mp3/stream.mp3
- Deutschlandfunk, http://st01.dlf.de/dlf/01/128/mp3/stream.mp3
- Deutschlandfunk nova, http://st03.dlf.de/dlf/03/128/mp3/stream.mp3
Would be great if this can be updated so that these stations work again

It keeps shutting off.
I really like the app, which is why I find this a problem. I seen one other person mention this problem on your forum. I'm having an issue where after 5 minutes it will shut off and I have to turn it back on again. It does this every time.

App stops working for no reason.
Hello,
I recently had to reformat my phone. I have a Samsung Galaxy S9+ phone that I am using . Once I reinstalled the app the Widget no longer will play on my home screen and it stops playing at 2 or 3 songs and I have to manually start the stream again. So I would say it lasts between 3-5 minutes before I have to manually push play to start the stream. I have tried other apps and it doesn't do it on those Apps and I have reinstalled the App 3 times without any luck.
Thanks
Joe Parknavy

Inappropriate audio ad played
The xiialive app just played a commercial that said "do you want to fu** my boyfriend?" For some kind of app. Wow this can't happen again. Love the app though

Thanks for writing. Unfortunately all audio ads come directly from the radio ad servers. We currently don't have audio ads only visual ads. I would contact the radio station in regards to this offensive ad. Hope this helps.
Служба підтримки клієнтів працює на UserEcho