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Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
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Hi Luis,
you can add your radio following these steps: How do I add my station to the XiiaLive Radio Directory?.
Best,
Trying to backup Favourites produces an "error 2".
Just upgraded to version 3 from Play and get "error 2" when trying to backup to xml.
HTC One X, Android 4.0.4
This is an IO error. It seems the app can't store into a file. We currently require external storage. If your device doesn't have that it will error.
If you believe it does have external storage collecting the logs after you reproduce the issue could help us understand the issue:
http://support.xiialive.com/topic/38494
We will be improving the backup method so that it doesn't require external storage and so you can easily pick where to store the backup.
An alternative you can go here from your device browser and search for RTBF. You should see all those stations. Simply click one and open it with XiiaLive. Once the station starts playing save it to your favorites so that you don't have to search it again.
Equalizer error "Unable to initialize sound FXs"
Please try restarting your device. This generally fixes the issue. The EQ might break if XiiaLive is ever forced killed by task killer applications. The EQ is a feature provided by Android and when it breaks it is a OS issue. That is why we are looking into creating our own EQ that should never break :)
Sorry for such a late reply :(
Could you please try the new beta app on the market? We have improve many things that should fix your problem.
Please try the internal engine too. Its still in beta state but for most phones its working super nice :)
Alarm volume
I have a question about the alarm volume. When I set an alarm (time,
station, etc.), and set the volume at 30%, for example, and I set the
mobile master volume for multimedia sounds at 20% (aprox.); at morning
when alarm is triggered, always it starts to play the station at full
volume, ie, at 100%; but it isn't the internal XiiaLive volume (this one
keeps at setting prior value -30% for example-); it's the master mobile
volume which appears at 100% in this case. is it a normal behavior?
The default behavior for alarm's volume is that the master media volume for the device is always set to 100% to avoid the alarm from not being heard.
If you have the internal volume setting as OFF then the master media volume is simply set at the volume percent chosen for the alarm.
Hope it made sense! :)
EQ on Xiialive Pro
Umlaute station name
The three screen shots are:
XiiaLive Pro, FFMpeg streaming (wrong)
XiiaLive Pro, Android streaming (correct)
XiiaLive Beta, FFMpeg streaming (wrong, yet different)
Character encoding settings have been automatic, but UTF-8 gives the same result.
XiiaLive Pro fails to install
This has been an issue with older versions of GooglePlay. I hope the issue was resolved.
Customer support service by UserEcho
