Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

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+2
Fixed

shortcuts don't work after phone factory reset

Fred Rosenberg 11 years ago updated by Jona (Lead Developer) 11 years ago 3
Good Day,
XiiaLive and favorites and favorite station shortcuts all working properly, did a save, factory reset the phone, downloaded xiiaLive, restored from XML.  Most favorites work, no created shortcuts work.  Read the online help database, played each favorite to make sure it worked, created new shortcuts...and get INVALID URL.

Can you help please?

Thank you for your time and consideration,
Fred
Answer
Jona (Lead Developer) 11 years ago
UPDATE 12/08/13
I was able to find the issue and I have resolved it. The fix will be part of the next release v3.1.1. Thanks everyone for all the details provided.
+2
Planned

Tag from lockscreen

Christopher Nichols 12 years ago updated by Jona (Lead Developer) 11 years ago 1

It would be great if one of the lockscreen options would be to tag song.

Answer
Jona (Lead Developer) 12 years ago

Thanks for your request! We have plans to create a lock screen player. This player would provide tagging option. 

+2
Answered

Is there a way to cycle through your Favorites list, or a playlist. Like a "Next" button?

Anonymous 14 years ago updated by Jona (Lead Developer) 12 years ago 9
I would like to press a button and have a new station load up. Right now, I have to hit the Back / Live button, then pick a new station. Would be nice to just press "Next" and have a new station (in the playlist or Favorites) load. Thanks!
Answer
Jona (Lead Developer) 12 years ago
This feature is now part of XiiaLive v3!
+2

my howard stern channels wont open anymore

destiny hood 10 years ago updated by rtv1983 10 years ago 2
I have a galaxy s 2 and my Howard Stern Stations wont connect anymore.  Please help
+2
Under review

EQ can't init AudioFxs on cyanogenmod 10

Jason Whiteley 12 years ago updated by Jona (Lead Developer) 12 years ago 0

Since upgrading my HTC One X to Cyanogenmod 10 (android 4.1.2), the app works perfectly and I never get any force closes, however, I can't use any of the built in audio enhancement features which is seriously making me consider going back to winamp, and I don't want to do that. I'm a paid customer of both apps by the way.

 

I get this error (screenshot: http://www.imgur.com/IlQ7n.png) that my device is "unable to initialize AudioFxs!"

 

I agree with Daniel Shafer (http://support.xiialive.com/topic/126186-new-xiaa-version-conflicting-with-eq-apps/) it would be great if you could allow other equalizer apps on the system to be used because Cyanogenmod comes with a fantastic EQ/custom sound tool called DSPManager - it's only available with this ROM and you can't get it in the playstore.

 

Here is a tutorial on how to install it on any other ROM if you'd like to do that for testing purposes:

http://android.appstorm.net/how-to/music/install-and-configure-dsp-manager-on-any-rom/

 

I have 3 phones with this ROM installed, all running xillialive and none of them can use the equalizer (Samsung Galaxy S (i9000), Samsung Galaxy S II (i9100), HTC One X international GSM version)

 

Perhaps this discussion on a similar error might be able to help you?

http://code.google.com/p/android/issues/detail?id=33669

Answer
Jona (Lead Developer) 12 years ago

Thanks for the detailed post! I'll put some time into the EQ in the next few days to try to resolve a few of the issues hopefully.  I'll see if I can give it a try with the custom ROM.


Also, the google code error was posted by me :)

+2
Planned

Different widget themes

Nicholas Mancuso 11 years ago updated by Jona (Lead Developer) 11 years ago 0
I would like to see some more minimal widget skins, and maybe even a way to customize them. At least two more to match the new light and dark UI.
Answer
Jona (Lead Developer) 11 years ago
Yes, the current widgets are a bit outdated. We will hopefully soon work on updating them to something a lot nicer. Thanks for sharing your feedback. 
+2
Under review

Android Design Guidelines

Darkdrium 13 years ago updated by bokeron2020 10 years ago 6
I wish to invite whoever is designing your graphics to read the Android design guidelines. This way not only will you be able to create an interface layout compatible with all screen sizes (as from your admission you are having troubles fitting smaller screens) but also one that fits with the new aesthetics introduced in Ice Cream Sandwich. I believe it would also allow adding more features easily.

As a very basic example, I have come up with one portrait and one landscape view of a possible interface as it would be displayed on an HTC Wildfire S (MDPI).

Image 15

The bottom row of icons are Share, Tag (Tag song), Favorite (Favorite station), Sleep timer, Alarm and Equalizer. I have used the default icons but you can use the ones provided in the beta version as they are more appropriate.

Image 16

The white space would be filled with station related info, and advertisement for the Lite version.

Action overflow would contain things such as Settings at all times, as well as things not as important based on the active screen. Note that the Action overflow would disappear on pre-Honeycomb Android devices as the Menu key will perform the same function.

Overall though, try to understand the design guidelines. They contain many useful tips for designing a strong interface, and I'm far from an expert myself.

Also, to be honest: I am using an overclocked HTC Wildfire S (800MHz on Cyanogen 7.2 vs stock 600MHz with HTC Sense) and the current interface for the beta lags as all hell, even with animations disabled. A Holo based UI (Which has less animations overall) would perform much better on low end hardware.

Also, while you are reading this: the beta force closes immediately on me as soon as the Play button is pressed. Unrelated but I'd rather not spam the place.
Answer
Jona (Lead Developer) 13 years ago
Thanks for taking the time to provide us with your feedback.  We are aware of the Android UI Guidelines and understand it makes design and layout flexibility much easier across screen sizes and densities.  

We aren't using those methods because we are all about trying to make something that stands out.  This idea we have comes with a complexity price to pay.  We appreciate your feedback and will take it into account. I sent link of this post to the graphics designer to read ;)

In regards to the crash issue you are seeing.  This seems to be due to your custom ROM.  It is crashing because it can't init the EQ.  This I read on some forums that it was an issue.  I still have to investigate a little more.

'Unsupported Media'. Help!

Ann Driscoll 11 years ago in Playback / XStream updated by Jona (Lead Developer) 9 years ago 32

Suddenly in the middle of the night I hear the dreaded thunking sound and the message indicates unsupported media. What does that mean? I need my comedy programs in the night! Galaxy S-III

Answer
Jona (Lead Developer) 9 years ago
Update v3.2.0.5 has been released with a fix for this issue.
+2
Under review

Stops playing through headphones after 10 or more minutes

Jacques Parent 12 years ago updated by Jona (Lead Developer) 12 years ago 0

I have a Samsung S2 and latest 3.01 player.  When I listen to a channel, the headphones will drop off and player will go silent.  I unplug the headphones and the player pauses but will not play through headphones after I plug back in and start.  I have to restart the app then it will work for another 10 - 15 minutes.  


Any ideas where I can start?


Jacques.

Answer
Jona (Lead Developer) 12 years ago

Please try reproducing the issue and right after you reproduce the issue collect the logs. This should hopefully give me a hint to what could be the cause of the issue.


http://support.xiialive.com/topic/38494-how-to-collect-error-logs/

+2
Answered

XiiaLive App does not download after I paid for it!

Jona (Lead Developer) 14 years ago updated 14 years ago 3
Answer
Jona (Lead Developer) 14 years ago
In most cases this is because your payment was rejected or has not yet been approved by Google Checkout. We recommend that you check your order status on your Google Checkout account. Also, a common issue is slow network speed.