Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Respost

Dropping connection a lot while driving

Aquiles Quintela fa 13 anys updated by Jona (Lead Developer) fa 12 anys 0

I have recently bought a new phone epic4g touch and switched from mobile to sprint and when i'm listening while driving its dropping connection a lot even though i'm getting goods reception, wat could be the problem?

Answer

The main reason this happens is when the switch-off from 3G to 4G, or I think the other way around, happens. The latest releases of XiiaLive v3 contains a new feature called smart recovery were it reconnects automatically while playback is still going on. In most cases these standard issues with mobile devices is a thing of the past with the smart recovery feature.

0
Will be answered

CDMA network rebuffer (technical issue)

blaxx fa 14 anys updated by Jona (Lead Developer) fa 14 anys 1
Hi. Was wondering if there is any way to remedy a small issue with Xiialive. When streaming over a CDMA network (US Cellular) on a Samsung Mesmerize, whenever a text message is sent or received, Xiialive will stop when its buffer memory runs out (due to data interruption), and then reconnects to the data stream, causing a temporary silence while it rebuffers (annoying). There has to be a way to have Xiialive pick up the stream where it left off when data traffic is inturrupted because of text traffic (CDMA cannot handle data and voice/text at the same time unlike GSM). I know this can be done because there are 4 other streaming applications that can continue the stream where it left off instead of stopping and restarting the stream, these are LCG Jukebox, Tunewiki, Stream Live Radio, and A Online Radio, however the interfaces on these applications are less than desirable, and Xiialive is the ONLY one that automatically reconnects to the stream in the event of disconnection, and this is why I'm happy to pay for this great application. Sorry for being long winded but I realize this may not be able to be remedied because of the architecture of the data handling. Thank you for this application, and your streaming app is top shelf! (and I have tried all the others)
Answer
Thanks for your feedback! Yes, streaming over CDMA network can be a pain.  The issue as you said is that after sending or receiving a text msg the data connection needs to be interrupted.  Because of that interruption we loose the live stream connection.  There is no way for us to continue streaming exactly where it left off such as mp3 file streaming applications.  If we where to try to reconnect immediately and append the data you would hear skipped audio.  That might not be a bad case for user such as yourself...

What's the solution to us is implement an immediate reconnection option under settings.  However this implementation is a bit tricky.  I can't promise when we would have such option but definitely I'll set it as planned!

Thanks again for your feedback!
0
Planned

sound volume internally limited in the application..?

Peter fa 11 anys updated by Jona (Lead Developer) fa 11 anys 2
I found it very helpful to increase sound volume by using the equalizer. Without doing it, volume is quite low, compared to MP3 and movies (and to needs of course). It looks to me like volume is internally, in Xiialive, reduced when equalizer is "Off". I don't know where to post, therefore under ideas. Increasing means flat, on all frequencies.
Answer
Hey thanks for the feedback. The internal volume control simply controls the player volume separate to the system media volume. There is really no extra volume gain or loss because of the internal volume. I do see why raising the EQ levels would increase the volume level but it is not really the best way to do it. We do want to include a better EQ and gain features in the new future to be able to increase the volume.
0
Completat

I suggest the inclusion of radio: www.radiovargemalta.com At the bank of radios XiiaLive.

Fenix Designer fa 13 anys updated by Jona (Lead Developer) fa 13 anys 0

Hi!

 I suggest the inclusion of radio:
www.radiovargemalta.com
At the bank of radios XiiaLive.


Tanks and congratullations at work.

Answer

Thanks for your feedback on our new app! :)  Please see the following post about adding a station to the directory:

http://support.xiialive.com/topic/23017-xiialive-radio-stations-how-it-works/


We hope one day we can allow users to add their own stations to a community built directory for everyone.

0
Respost

How can I tell what phones are compatible

budbkind fa 14 anys updated by Jona (Lead Developer) fa 14 anys 0
Answer
All Android devices running OS version 1.5 and higher are supported.
0
Fixed

Equalizer DOES NOT WORK!

Nun “Notanymore” yerbusiness fa 11 anys updated by Spencer fa 7 anys 3
Equalizer stuck in CUSTOM. No EQ freq adjustments present. Nexus 4 device with PacMan. I need this app to work!!
Answer
Are you still having issues? This should be working on the latest release of XiiaLive.
0
Respost

Importing Stations in iOS

jediguy fa 11 anys updated by Tom Betz fa 8 anys 3
Hello everyone.  I was a huge fan of XiiaLive on android, however early this year I made the jump to iOS.  I was thrilled to see that XiiaLive recently launched on iOS, however I am having some trouble getting my stations into the app.  Many of the stations that I listen to are not in XiiaLive's directory so they need to be imported via the broadcaster's website.  Entering all of the station URLs manually would take ages.  Imported stations usually take the form of a playlist file (pls or m3u).  Importing was usually quick and easy on the android version of XiiaLive but I haven't found a way to do this on the iOS version.  Is there a way to do this?  If not, is there a solution in the pipeline?
Answer
Hey! Currently XiiaLive on iOS is in a Beta state. However, we are working really hard to release a new update in the next week or two. As you have noticed there is no easy way to bring your old favorites into the iOS app. I'll be working on that feature after our next update is released. Sorry for the inconvenience. :(
0
Not a bug

Droid 3 Android 2.3.4 Cannot Connect Facebook

y0himba fa 12 anys updated by Jona (Lead Developer) fa 12 anys 0
Image 33I am unable to connect my Facebook account. I get an error that XiiaLive is misconfigured for Facebook login on the resulting Facebook page. When trying to share from the now playing screen I get the same error.


Answer

Where did you install XiiaLive from? Google Play or Amazon AppStore? If you downloaded XiiaLive from an unknown website most likely the app code was modified therefor will not work with Facebook. Be careful of using such apps since they can easily be injected with code that does malicious things.

0
Under review

station not working over 3g

bli fa 11 anys updated by Jona (Lead Developer) fa 10 anys 1
Hi for the past few months we have been testing out our shoutcast radio station using xiialive which is excellent. But as of a few days ago the station has stopped playing via 3g works fine on WiFi is their a reason why this might be? You can find it via shout cast SDRL MUSIC. Other stations seem to be fine so it is something wrong our end I expect but seems odd it plays fine via WiFi any suggestions would be grateful thanks.
SDRL music
Answer
Hey thanks for the bug report. I have tested your scenario but I can't seem to reproduce the issue. This sounds more like a potential issues with your phone network.

Here are some questions that could help narrow down the issue.
  1. What particular error did you see when trying to connect to this station?
  2. Did you notice similar issues with other stations?
  3. If you noticed the same issue with other stations could you check if your internet is working fine by opening some webpage on your browser?
  4. Are you using a proxy by any chance?
0
Respost

how do i inported my files to my xiia or is thier a way to do?

osofab fa 14 anys updated by Tim M fa 14 anys 0
Answer
Tim M fa 14 anys
Do you mean your favorites and tags?
There currently is no way to import your own custom files.
You can backup/restore your favs/tags by going to 
>settings >advanced users
If you would like to save your backup file, it can be found on the root of your sd card named dliveBk.db