Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
Shoutcast station not found, even though I know it is online (it's my station) and is listed in the search on shoutcast.com
station name: Dancing through the Apocalypse. Listed on shoutcast.com. Not found in xiialive. It used to be there, until I tried today.
Request Timeout
Not long after I figured out my current location issue, I am getting a request timeout issue already on my NOOK HD+ app. I have tried closing the app out and reopening it but it doesn't seem to be working. This is under Local.
Find User Location Failed
I just got the XiiaLive app for my NOOK HD Plus and I am getting a Find User Location Failed message. This does not happen on any of my other devices. It only happens on my NOOK HD+.
Fire TV Stick/Box
Hello,
is there a possibility to get that wonderful app on the Amazon Fire TV, I sideloade the normal version but it only starts if I select it from ES file explorer. The app work without problems but maybe the Android TV layout that was planned looks better than the tablet layout it now starts with.
Hello! Apologies for any delay in our response. We do thank you for your suggestions. This is actually a nice feature to have and we would really love to provide this for tvs. We just didn't have time to design for tvs and hopefully in the near future we can add this kind of support. Thank you!
Retrieve a stream address from the History in PRO?
There is a stream in History that I'd like the address (URL) of, but it is truncated in the History display. How can it retrieve the full address?
Details on Radio Station quality.
It would be really helpful if I would know what quality of streaming is on radion station before I launch it.
Hello Robert! At this stage, Uberstations directory doesn't provide any stream quality info. However, if you choose to use SHOUTcast directory or the RadioReference directory you should be able to see the audio and format quality. Also with SHOUTcast you'll have advance search filters.
no album artwork display
Hello, since the last update, album artwork is no longer displayed by launching a radio favorites but appears by selecting the station through research
Ok, I have found the issue and fixed it! Update v 3.3.1.13 will be going out in a couple hours.
How do I change the logo of our station?
The logo of our station (Bremen Next) is wrong. What ca I do to get it changed?
restart after call
when I get a phone call , after hanging up I have to restart xxia live app because phone call shuts it down, how do I get it to restart automatically . I am running the xxia pro app on android 5.1 ,
Customer support service by UserEcho
